Anime Truck

Initial Business Response /* (1000, 5, 2015/09/21) */
Contact Name and Title: [redacted] Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@yesanime.com
After numerous factory delays and changes in U.S. distribution, it was determined items pre-ordered by customer would not be fulfilled....

Customer's refund request was routed internally by customer service agent to management for review. Once documents of pre-order and proof of payment was confirmed, refund request was submitted by management to accounting. Customer's refund request was honored and notice sent via email to customer.
8/28/2015: Message to customer
Accounting is processing your refund for orders #[redacted] and #[redacted]. Please confirm the address you'd like the refund check mailed to:

customer's mailing address

Thank you for your patience and support.
8/28/2015: Reply from customer
Thank you business contact That is the correct address. Best, customer name
Customer follow up emails received by business 9/10/2015 and 9/14/2015.
9/15/2015: Message to customer
Hi customer name,

Attached are images of both Super Alloy refund checks being mailed out to the following address:

customer's mailing address

If there is anything else I can help you with, please let me know. Thank you!
9/15/2015: Reply from customer
Thanks business contact, Much appreciated. Will keep an eye out for them. Best, customer name
Initial Consumer Rebuttal /* (2000, 8, 2015/09/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My refund was provided in full. Thank you for all of your help.