Anistranski & McHugh

It is our policy that all financial arrangements are to be made with our office managerMr [redacted] chose to circumvent this policy by discussing this matter with [redacted] , who does not handle the billing/insurance aspect of our businessUpon the initial denial of the claim, we then spent months working with Mr [redacted] ’s insurance carrier trying to get his procedure approvedDuring this time, we had incurred expenses for time, labor, materials and lab expensesUpon discussing this matter with Mr [redacted] and attempting to come to an agreed amount to cover our expenses, he refused to make any paymentAlso, on occasion, Mr [redacted] ’s wife had called regarding bills we had sent him It goes against our HIPPA policy to discuss treatment/payment with anyone other than the patient unless a release is signed giving us permission to do soRegrettably, communication became belligerent on Mr [redacted] ’s end, including inappropriate language directed to our staff and an unwillingness to resolve this issue [redacted] has gone above and beyond accommodating Mr [redacted] He has frequently treated him during [redacted] ’s time off, including late in the evening and on weekendsHe has also provided Mr [redacted] with generous discounts exceeding thousands of dollars on past proceduresUltimately, [redacted] did communicate to our office manager to adjust the total charges off of Mr [redacted] ’s bill on August 14,in good faith that our expenses would be paidWhile we can understand Mr [redacted] ’s frustration regarding his denture not being approved, we do try our best to come to a resolution that accommodates our patients without leaving us in debtUnfortunately, Mr [redacted] was uncooperative

It is our policy that all financial arrangements are to be made with our office manager. Mr. [redacted]
chose to circumvent this policy by discussing this matter with [redacted], who does not handle the
billing/insurance aspect of our business. Upon the initial denial of the claim, we then spent 2...

months
working with Mr. [redacted]’s insurance carrier trying to get his procedure approved. During this time,
we had incurred expenses for time, labor, materials and lab expenses. Upon discussing this matter with
Mr. [redacted] and attempting to come to an agreed amount to cover our expenses, he refused to
make any payment. Also, on occasion, Mr. [redacted]’s wife had called regarding bills we had sent him.
It goes against our HIPPA policy to discuss treatment/payment with anyone other than the patient
unless a release is signed giving us permission to do so. Regrettably, communication became belligerent
on Mr. [redacted]’s end, including inappropriate language directed to our staff and an unwillingness to
resolve this issue.
[redacted] has gone above and beyond accommodating Mr. [redacted]. He has frequently treated
him during [redacted]’s time off, including late in the evening and on weekends. He has also provided
Mr. [redacted] with generous discounts exceeding thousands of dollars on past procedures. Ultimately,
[redacted] did communicate to our office manager to adjust the total charges off of Mr. [redacted]’s
bill on August 14,2014 in good faith that our expenses would be paid. While we can understand Mr.
[redacted]’s frustration regarding his denture not being approved, we do try our best to come to a
resolution that accommodates our patients without leaving us in debt. Unfortunately, Mr. [redacted]
was uncooperative.

Review: I WENT TO GET NEW TOP DENTURES AND I TOLD [redacted] IF MY INSURANCE WASN'T GOING TO PAY FOR THEM I DID NOT WANT THEM.MY INSURANCE DENIED PAYMENT AND I NEVER WENT BACK STARTED GETTING BILL'S AND NEVER RECIEVE A PRODUCT STARTED GETTING BILL'S SAYING IF I DIDN'T PAY I WILL BE REPORTED TO THE CREDIT BUREAU CALLED MANY TIMES AND STILL I'M GETTING OUTRAGEOUS BILL'SDesired Settlement: I KNOW I OWE SOMETHING BUT NOT THE AMOUNT'S THAT THE BILL'S SAY THIS HAS BEEN GOING ON SINCE MAY 2014 AND NOBODY IS THERE TO HELP THEY JUST KEEP SAYING THEY WANT MONEY

Business

Response:

It is our policy that all financial arrangements are to be made with our office manager. Mr. [redacted]

chose to circumvent this policy by discussing this matter with [redacted], who does not handle the

billing/insurance aspect of our business. Upon the initial denial of the claim, we then spent 2 months

working with Mr. [redacted]’s insurance carrier trying to get his procedure approved. During this time,

we had incurred expenses for time, labor, materials and lab expenses. Upon discussing this matter with

Mr. [redacted] and attempting to come to an agreed amount to cover our expenses, he refused to

make any payment. Also, on occasion, Mr. [redacted]’s wife had called regarding bills we had sent him.

It goes against our HIPPA policy to discuss treatment/payment with anyone other than the patient

unless a release is signed giving us permission to do so. Regrettably, communication became belligerent

on Mr. [redacted]’s end, including inappropriate language directed to our staff and an unwillingness to

resolve this issue.

[redacted] has gone above and beyond accommodating Mr. [redacted]. He has frequently treated

him during [redacted]’s time off, including late in the evening and on weekends. He has also provided

Mr. [redacted] with generous discounts exceeding thousands of dollars on past procedures. Ultimately,

[redacted] did communicate to our office manager to adjust the total charges off of Mr. [redacted]’s

bill on August 14,2014 in good faith that our expenses would be paid. While we can understand Mr.

[redacted]’s frustration regarding his denture not being approved, we do try our best to come to a

resolution that accommodates our patients without leaving us in debt. Unfortunately, Mr. [redacted]

was uncooperative.