Anita Dee Yacht Charter Services

In regards to my complaint and the company’s response When Air Pro came out at the beginning of July and said we needed a new unit we called our home warranty and it was automatically approved, but we had to come up with out of pocket We did not say we need to think about it, we said ok When a couple weeks went by we called (must have been july 15th) they said that the unit wouldn’t be there until July 23rd They came and replaced it July 23rd and we were happy Then the next day July 24th it wasn’t blowing any air out so we called back and had to wait a few days before someone came back out It was freezing up because our furnace is old and only had one blower and needed another blower, which our home warranty company approved Then we were told they couldn’t replace the blower because the furnace was too old Should this all not have been brought to our attention sooner, not after the air conditioner was bought and installed? The home warranty company would not replace the furnace because it worked We were never given an estimate for a new furnace The air worked before and then broke and now we were stuck w/no air but we just paid for an ac unit and did not have the money to pay for the furnace Our pool was installed in September not the spring and yes they moved it to pour the concrete and put it back we were at work at the time Don’t know if they did something wrong since Air Pro is now placing the blame on them In November when we had [redacted] heating & cooling put a furnace in when they reconnected the AC he told us the seal on the unit is broken and the valves are broken on our unit and the Freon had all leaked out He said when we contact the air conditioning guys now that the furnace is in that unit should still be under warranty So we called Air Pro in May and they told us that the pipe was cut going into our condenser and that needed fixed, but they didn’t have time to fix it So we figured the Freon, valves and seal were fine and tried to fix the pipe Called them to come check it they came back and said a snakebite wont work and they couldn’t fix it because they didn’t have time The last time they came they gave us an estimate of + to fix everything Our AC had never worked since the time it was installed and we were not going to give them more money for something not to work again When the owner contacted us about the complaint he stated that “I am on the board of the Revdex.com and if I would have gotten this complaint I would have threw it in the garbage” He continued to be beligerant and overtalk me He called my fiancé a couple weeks later and said expect to receive something regarding arbitration because I cant say whatever I want and “I will pay for this” So in closing I had [redacted] heating & cooling come and fix the AC for close to $because even though I had to pay on something I shouldn’t have had to at least I knew it would work this time

Tell us why herelets start of by stating the order of events that took place with Ms ***; Ms [redacted] was a home warranty customer she contacted her home warranty co AHS in June o0f 2016, we diagnosed system determined that it needed replaced gave price to Ms [redacted] she said she would think about it and call us back, she finally called back on July 15th and excepted the contract so we set up installation on 7/23/It was installed, after that she called back stating unit was shutting downWe then sent a service person to her home and diagnosed that the blower on furnace needed to be replaced but the furnace was so old they didn't make parts anymore, so the warranty company was notified of the problem and they said they would only pay for the cost of the blower motorat that point I gave Ms [redacted] an estimate for a new furnace, and never heard back from her till this springAt that point we sent another tech, who determined that the furnace was replaced and the Heating co she hired did not reconnect A/C coil, and furthermore the pool co that put her pool in this spring disconnected the condenser outside and never reconnected it, so in conclusion Ms [redacted] has no A/C with no reason to put blame on Air Pro for any liabilityWe cordially offered to reconnect the A/C system for $450.00, she declined and said we should reconnect for free Thank You Rocco F*

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We are not 100% positive whether it was our warranty company or Air-Pro that cause us such a long delay.I was led to believe it was Air-pro when they would not speak to me about the situation and the owner simply hung up on me From then on everyone seemed to have trouble contacting himWe are completely satisfied with the work done by Air-Pro at our houseLack of customer service knowledge and a disregard for the customers needs was displayed by the ownerAGAIN, my complaint is "poor customer service" ONLY

11/11/To the Revdex.com, I [redacted] filed a complaint two weeks ago against Air Pro heating and air conditioning the owner Rocco called me and he sent his manager out to check the furnace again and his manager show me through a camera were the crack was in the heat exchangerI deeply apologize to Rocco for making this mistake of reporting them and I look forward to doing business with this company againThank you [redacted]

air pro was sent to my house through my home warranty company in June of The ac unit was not running properly and air pro came out and said the refrigerant was low and needed to be filled which was done by air proThe unit was never checked by air pro to find the source of low refrigerantA year later I am having the same issue and had another company come to check the unit to find the refrigerant was low again and that it had been leaking from the time air pro came out to service the unit which was not addressed by air proThe leaking of the refrigerant has now caused damage to our furnace system and are left again without an ac unitAir pro did not address the full issue of the ac unit now causing further damage

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
*** ***

Air Pro responded to a dispatch for the *** family, our service tech condemned both furnace & ACAt that point we submitted the claim to *** *** *** Warranty Company and the claim was out of Air Pro's control.As pertaining to Mrs***'s complaint, Air Pro does not order the
equipment it is only supplied by the warranty company.Any equipment ordering problems or equipment discrepancies in model number is due to the warranty company errors not Air Pro.In conclusion the warranty company mis-lead Mrs*** to believe it was the fault of Air Pro, which in turn was the fault of *** and Air Pro corrected the issue in order that Mrs*** have the proper equipment in her home.Mrs***'s issue is with *** not Air Pro

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
If it was low when your company was there why was a further look into why it was low not your responsibility? If my tire on my car was flat I would want to know it was flat, same concept different issue.
Regards,
*** ***

I responded to this complaint on the day I received it , and Mrs*** is completely satisfied with our diagnosis of her furnacewe had our service manager meet with the other heating co and determine there was a cracked heat exchanger and the furnace needs replacedShe will contact us when she
ready to buy

In regards to my complaint and the company’s response When Air Pro came out at the beginning of July and said we needed a new unit we called our home warranty and it was automatically approved, but we had to come up with out of pocket We did not say we need to think about it, we said ok When a couple weeks went by we called (must have been july 15th) they said that the unit wouldn’t be there until July 23rd They came and replaced it July 23rd and we were happy Then the next day July 24th it wasn’t blowing any air out so we called back and had to wait a few days before someone came back out It was freezing up because our furnace is old and only had one blower and needed another blower, which our home warranty company approved Then we were told they couldn’t replace the blower because the furnace was too old Should this all not have been brought to our attention sooner, not after the air conditioner was bought and installed? The home warranty company would not replace the furnace because it worked We were never given an estimate for a new furnace The air worked before and then broke and now we were stuck w/no air but we just paid for an ac unit and did not have the money to pay for the furnace Our pool was installed in September not the spring and yes they moved it to pour the concrete and put it back we were at work at the time Don’t know if they did something wrong since Air Pro is now placing the blame on them In November when we had ** heating & cooling put a furnace in when they reconnected the AC he told us the seal on the unit is broken and the valves are broken on our unit and the Freon had all leaked out He said when we contact the air conditioning guys now that the furnace is in that unit should still be under warranty So we called Air Pro in May and they told us that the pipe was cut going into our condenser and that needed fixed, but they didn’t have time to fix it So we figured the Freon, valves and seal were fine and tried to fix the pipe Called them to come check it they came back and said a snakebite wont work and they couldn’t fix it because they didn’t have time The last time they came they gave us an estimate of + to fix everything Our AC had never worked since the time it was installed and we were not going to give them more money for something not to work again When the owner contacted us about the complaint he stated that “I am on the board of the Revdex.com and if I would have gotten this complaint I would have threw it in the garbage” He continued to be beligerant and overtalk me He called my fiancé a couple weeks later and said expect to receive something regarding arbitration because I cant say whatever I want and “I will pay for this” So in closing I had ** heating & cooling come and fix the AC for close to $because even though I had to pay on something I shouldn’t have had to at least I knew it would work this time

L unfortunately we work for a home warranty company our obligations is to the home warranty company we're not there to do a cleaning check and we can review the system the system was short of refrigerant we added refrigerant into his system and that is our obligation to the warranty company if it would leak again they were to call the warranty company and we would further diagnose the issue at that timethe only problem At that time of the visit it was low on refrigerant.Thank youRocco F*

Unfortunately this is another home warranty customer the only thing I get complaints on, so I talked to ***and explained that his gripe is with the home warranty conot Air Pro, so I will refund him Air Pro's money which means he got a $A/C system for
$150.00. Thank You *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Tell us why here... lets start of by stating the order of events that took place with Ms [redacted];      Ms [redacted] was a home warranty customer she contacted her home warranty co AHS in June o0f 2016, we diagnosed system determined that it needed replaced gave price to...

Ms [redacted] she said she would think about it and call us back, she finally called back on July 15th and excepted the contract so we set up installation on 7/23/16. It was installed, after that she called back stating unit was shutting down. We then sent a service person to her home and diagnosed that the blower on furnace needed to be replaced but the furnace was so old they didn't make parts anymore, so the warranty company was notified of the problem and they said they would only pay for the cost of the blower motor. at that point I gave Ms [redacted] an estimate for a new furnace, and never heard back from her till this spring. At that point we sent another tech, who determined that the furnace was replaced and the Heating co she hired did not reconnect A/C coil, and furthermore the pool co that put her pool in this spring disconnected the condenser outside and never reconnected it, so in conclusion Ms [redacted] has no A/C with no reason to put blame on Air Pro for any liability. We cordially offered to reconnect the A/C system for $450.00, she declined and said we should reconnect for free.  Thank You   Rocco F[redacted]

We are not 100% positive whether it was our warranty company or Air-Pro that cause us such a long delay.I was led to believe it was Air-pro when they would not speak to me about the situation and the owner simply hung up on me.  From then on everyone seemed to have trouble contacting him. We are completely satisfied with the work done by Air-Pro at our house. Lack of customer service knowledge and a disregard for the customers needs was displayed by the owner. AGAIN, my complaint is "poor customer service" ONLY.

11/11/16 To the Revdex.com, I [redacted] filed a complaint two weeks ago against Air Pro heating and air conditioning the owner Rocco called me and he sent his manager out to check the furnace again and his manager show me through a camera were the crack was in the heat exchanger. I deeply apologize to Rocco for making this mistake of reporting them and I look forward to doing business with this company again. Thank you [redacted]

air pro was sent to my house through my home warranty company in June of 2016. The ac unit was not running properly and air pro came out and said the refrigerant was low and needed to be filled which was done by air pro. The unit was never checked by air pro to find the source of low refrigerant. A...

year later I am having the same issue and had another company come to check the unit to find the refrigerant was low again and that it had been leaking from the time air pro came out to service  the unit which was not addressed by air pro. The leaking of the refrigerant has now caused damage to our furnace system and are left again without an ac unit. Air pro did not address the full issue of the ac unit now causing further damage

I spoke to Mrs. [redacted] today and we had our service manager handle today, the issue was with our answering service they did not call anyone or notate urgency. Mrs. Cook is handle and repaired, she is completely satisfied.     Thank You...

   Rocco F[redacted]  President Air Pro