As stated in the previous correspondence, Spring-Green Lawn Care took care of the charges of $and Mr [redacted] does not owe any moneyA certified letter was mailed to Mr [redacted] on 9/26/stating the same thing.In conclusion, we feel this matter is resolved, as Mr [redacted] does not have a balance with Spring-Green Lawn Care.Thank You!
Mr [redacted] agreed to use Spring-Green Lawn Care on 4/16/2016, as he paid us using is credit cardTwo days later, we mailed him a confirmation letter that states our auto renewal policy as well outlines the services he agreed to At the end of each season, we send letters to our customers (November and February), letting them know that their services are scheduled and offer them a chance to prepay and save moneyThe letter states YOUR SERVICE IS SCHEDULED TO START AUTOMATICALLY IN THE SPRINGIf you are interested in taking advantage of our prepayment offer, please return the lower portion with your payment in the enclosed envelope The letter also states that a Your Spring-Green service is continuous from visit to visit, year to yearIf there is any reason you wish to adjust or discontinue your service, please notify us in writing or call our office at 1-800-333-We mail this information out in an envelope stamped: Attention: Your Spring-Green service for this year has been scheduledPlease read enclosed information for detailsMr [redacted] acknowledged receiving these letters but thought it was junk mail Spring-Green didn’t receive any cancel notice or communication from MR [redacted] off of these lettersWe proceed to do lawn visits (3/27/& 5/8/17), sent him statements (6/8/17, 7/12/&8/16/17) and finally on September 19, he called after receiving the letter dated 9/13/ Attached is a copy of the envelope and the letter from February In closing, to keep our good standing with the Revdex.com and Mr [redacted] , Spring-Green Lawn Care will take care of the balance of $and also contact the collection agencySincerely, [redacted] Spring-Green Lawn [email protected]
RE: #*** When Ms*** signed up with Spring-Green her program was for lawn applications along with a free aeration, as an incentive to become a customerTherefore, there was no charge for the aeration.Aeration is a process that pulls out a 2-inch long plugs of soil and
leaves them sit on top of the grassAfter inspecting the lawn when the aeration was completed, Spring-Green and the complainant agreed to have her mowing company cut the grass before we proceeded to fix the spotsWhen we arrived to fix the spots, the lawn was mowed short and the clippings and the plugs were bagged and removedBy riding over and removing the dirt plugs, the lawn mower would have experienced a bumpier ride than normalWe came out fixed the damage areas, in addition to putting extra seed down in other areas that were either thin or had no grass growing (west side of house)The complainant told us not to worry about the large area in the backyard under the tree, an area which not caused by the damage.Water is needed to for grass seed to germinateIt takes 10-days (depending on the type of grass seed) for new seed to germinate with proper wateringThey said it has only been weeks and it hasn’t rained.After fixing everything, we met with the complainant and a male (presumably son or son in law) and talked to them and everything was satisfactoryWe told them to let us know if there was any problem and haven’t heard anythingOn 9/27/our lawn care technician talked to Ms*** and there was no mention of any dissatisfaction nor notice any ruts in the lawn.In conclusion, we feel we fixed the problem that we causedWith the aeration being free, there is no charge to refundTell us why here
Mr*** agreed to use Spring-Green Lawn Care on 4/16/2016, as he paid us using is credit card. Two days later, we mailed him a confirmation letter that states our auto renewal policy as well outlines the services he agreed to. At the end of each season, we send
letters to our customers (November and February), letting them know that their services are scheduled and offer them a chance to prepay and save moneyThe letter states YOUR SERVICE IS SCHEDULED TO START AUTOMATICALLY IN THE SPRINGIf you are interested in taking advantage of our prepayment offer, please return the lower portion with your payment in the enclosed envelope. The letter also states that a Your Spring-Green service is continuous from visit to visit, year to yearIf there is any reason you wish to adjust or discontinue your service, please notify us in writing or call our office at 1-800-333-We mail this information out in an envelope stamped: Attention: Your Spring-Green service for this year has been scheduledPlease read enclosed information for detailsMr*** acknowledged receiving these letters but thought it was junk mail. Spring-Green didn’t receive any cancel notice or communication from MR*** off of these lettersWe proceed to do lawn visits (3/27/& 5/8/17), sent him statements (6/8/17, 7/12/&8/16/17) and finally on September 19, he called after receiving the letter dated 9/13/2017. Attached is a copy of the envelope and the letter from February. In closing, to keep our good standing with the Revdex.com and Mr***, Spring-Green Lawn Care will take care of the balance of $and also contact the collection agency. Sincerely, *** ***
Spring-Green Lawn [email protected]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Mr*** signed up with Spring-Green Lawn Care services on 5/12/When a customer signs up, they are sent a confirmation letter stating the services ordered along with our company policiesOne of the policies listed on the letter is our services are continuous season to season, unless we are
notified differentlyThis original confirmation letter along with every invoice (left at the customer door each visit) states this policy as wellIn addition, in November and in February, we mail out renewal letters reminding the customers of the auto renewal policyThese letters come in an envelope that states NOTICE OF SERVICE CONTINATION: ATTENTION YOUR SPRING-GREEN SERVICE FOR THIS YEAR HAS BEEN SCHEDULEDPLEASE READ THE ENCLOSED INFORMATION FOR DETAILSThese letters were mailed on 11/17/and 1/20/We did not receive any cancellation notice from Mr*** until the day we did his lawn applicationMr*** called our office was very rude using abuse language on the phone with our customer service lady.Due to the fact that we did not we received a cancellation notice from Mr*** this season until his lawn visit was completed, we would settle for half of the disputed amountHowever, we like to continue Spring-Green's good reputation which is why we will take care of the entire balance for Mr***.If there is any further questions, please feel free to contact me*** ***Spring-Green Lawn Care
As stated in the previous correspondence, Spring-Green Lawn Care took care of the charges of $and Mr*** does not owe any moneyA certified letter was mailed to Mr*** on 9/26/stating the same thing.In conclusion, we feel this matter is resolved, as Mr*** does not have a balance with Spring-Green Lawn Care.Thank You!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.They have displayed their sales service request document, as you can see there are no checked boxes, this is a standard sales document asking if I want services from spring green and lists the priceI choose not to order these services.I did not agree with the 'automatic opt-in' to continued service and do not agree that I have to take any action on my part to stop any services I have not ordered.Unless they have an actual order for services, I do not accept the charges, and urge Spring Green to vacate the charges and send a certified mail indicating that the charges have been vacated and I owe no money to the spring green business as requested in the previous communication
Regards,
*** ***
As stated in the previous correspondence, Spring-Green Lawn Care took care of the charges of $and Mr [redacted] does not owe any moneyA certified letter was mailed to Mr [redacted] on 9/26/stating the same thing.In conclusion, we feel this matter is resolved, as Mr [redacted] does not have a balance with Spring-Green Lawn Care.Thank You!
Mr [redacted] agreed to use Spring-Green Lawn Care on 4/16/2016, as he paid us using is credit cardTwo days later, we mailed him a confirmation letter that states our auto renewal policy as well outlines the services he agreed to At the end of each season, we send letters to our customers (November and February), letting them know that their services are scheduled and offer them a chance to prepay and save moneyThe letter states YOUR SERVICE IS SCHEDULED TO START AUTOMATICALLY IN THE SPRINGIf you are interested in taking advantage of our prepayment offer, please return the lower portion with your payment in the enclosed envelope The letter also states that a Your Spring-Green service is continuous from visit to visit, year to yearIf there is any reason you wish to adjust or discontinue your service, please notify us in writing or call our office at 1-800-333-We mail this information out in an envelope stamped: Attention: Your Spring-Green service for this year has been scheduledPlease read enclosed information for detailsMr [redacted] acknowledged receiving these letters but thought it was junk mail Spring-Green didn’t receive any cancel notice or communication from MR [redacted] off of these lettersWe proceed to do lawn visits (3/27/& 5/8/17), sent him statements (6/8/17, 7/12/&8/16/17) and finally on September 19, he called after receiving the letter dated 9/13/ Attached is a copy of the envelope and the letter from February In closing, to keep our good standing with the Revdex.com and Mr [redacted] , Spring-Green Lawn Care will take care of the balance of $and also contact the collection agencySincerely, [redacted] Spring-Green Lawn [email protected]
RE: #*** When Ms*** signed up with Spring-Green her program was for lawn applications along with a free aeration, as an incentive to become a customerTherefore, there was no charge for the aeration.Aeration is a process that pulls out a 2-inch long plugs of soil and
leaves them sit on top of the grassAfter inspecting the lawn when the aeration was completed, Spring-Green and the complainant agreed to have her mowing company cut the grass before we proceeded to fix the spotsWhen we arrived to fix the spots, the lawn was mowed short and the clippings and the plugs were bagged and removedBy riding over and removing the dirt plugs, the lawn mower would have experienced a bumpier ride than normalWe came out fixed the damage areas, in addition to putting extra seed down in other areas that were either thin or had no grass growing (west side of house)The complainant told us not to worry about the large area in the backyard under the tree, an area which not caused by the damage.Water is needed to for grass seed to germinateIt takes 10-days (depending on the type of grass seed) for new seed to germinate with proper wateringThey said it has only been weeks and it hasn’t rained.After fixing everything, we met with the complainant and a male (presumably son or son in law) and talked to them and everything was satisfactoryWe told them to let us know if there was any problem and haven’t heard anythingOn 9/27/our lawn care technician talked to Ms*** and there was no mention of any dissatisfaction nor notice any ruts in the lawn.In conclusion, we feel we fixed the problem that we causedWith the aeration being free, there is no charge to refundTell us why here
Mr*** agreed to use Spring-Green Lawn Care on 4/16/2016, as he paid us using is credit card. Two days later, we mailed him a confirmation letter that states our auto renewal policy as well outlines the services he agreed to. At the end of each season, we send
letters to our customers (November and February), letting them know that their services are scheduled and offer them a chance to prepay and save moneyThe letter states YOUR SERVICE IS SCHEDULED TO START AUTOMATICALLY IN THE SPRINGIf you are interested in taking advantage of our prepayment offer, please return the lower portion with your payment in the enclosed envelope. The letter also states that a Your Spring-Green service is continuous from visit to visit, year to yearIf there is any reason you wish to adjust or discontinue your service, please notify us in writing or call our office at 1-800-333-We mail this information out in an envelope stamped: Attention: Your Spring-Green service for this year has been scheduledPlease read enclosed information for detailsMr*** acknowledged receiving these letters but thought it was junk mail. Spring-Green didn’t receive any cancel notice or communication from MR*** off of these lettersWe proceed to do lawn visits (3/27/& 5/8/17), sent him statements (6/8/17, 7/12/&8/16/17) and finally on September 19, he called after receiving the letter dated 9/13/2017. Attached is a copy of the envelope and the letter from February. In closing, to keep our good standing with the Revdex.com and Mr***, Spring-Green Lawn Care will take care of the balance of $and also contact the collection agency. Sincerely, *** ***
Spring-Green Lawn [email protected]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Mr*** signed up with Spring-Green Lawn Care services on 5/12/When a customer signs up, they are sent a confirmation letter stating the services ordered along with our company policiesOne of the policies listed on the letter is our services are continuous season to season, unless we are
notified differentlyThis original confirmation letter along with every invoice (left at the customer door each visit) states this policy as wellIn addition, in November and in February, we mail out renewal letters reminding the customers of the auto renewal policyThese letters come in an envelope that states NOTICE OF SERVICE CONTINATION: ATTENTION YOUR SPRING-GREEN SERVICE FOR THIS YEAR HAS BEEN SCHEDULEDPLEASE READ THE ENCLOSED INFORMATION FOR DETAILSThese letters were mailed on 11/17/and 1/20/We did not receive any cancellation notice from Mr*** until the day we did his lawn applicationMr*** called our office was very rude using abuse language on the phone with our customer service lady.Due to the fact that we did not we received a cancellation notice from Mr*** this season until his lawn visit was completed, we would settle for half of the disputed amountHowever, we like to continue Spring-Green's good reputation which is why we will take care of the entire balance for Mr***.If there is any further questions, please feel free to contact me*** ***Spring-Green Lawn Care
As stated in the previous correspondence, Spring-Green Lawn Care took care of the charges of $and Mr*** does not owe any moneyA certified letter was mailed to Mr*** on 9/26/stating the same thing.In conclusion, we feel this matter is resolved, as Mr*** does not have a balance with Spring-Green Lawn Care.Thank You!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.They have displayed their sales service request document, as you can see there are no checked boxes, this is a standard sales document asking if I want services from spring green and lists the priceI choose not to order these services.I did not agree with the 'automatic opt-in' to continued service and do not agree that I have to take any action on my part to stop any services I have not ordered.Unless they have an actual order for services, I do not accept the charges, and urge Spring Green to vacate the charges and send a certified mail indicating that the charges have been vacated and I owe no money to the spring green business as requested in the previous communication
Regards,
*** ***