Anita's Country Keepsakes

As stated in the previous correspondence, Spring-Green Lawn Care took care of the charges of $108.24 and Mr. [redacted] does not owe any money. A certified letter was mailed to Mr. [redacted] on 9/26/2017 stating the same thing.In conclusion, we feel this matter is resolved, as Mr. [redacted] does not have a balance with Spring-Green Lawn Care.Thank You!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Mr. [redacted] agreed to use Spring-Green Lawn Care on 4/16/2016, as he paid us using is credit card. Two days later, we mailed him a confirmation letter that states our auto renewal policy as well outlines the services he agreed to.     At the end of each season, we send 2...

letters to our customers (November and February), letting them know that their services are scheduled and offer them a chance to prepay and save money. The letter states YOUR SERVICE IS SCHEDULED TO START AUTOMATICALLY IN THE SPRING. If you are interested in taking advantage of our prepayment offer, please return the lower portion with your payment in the enclosed envelope.     The letter also states that a Your Spring-Green service is continuous from visit to visit, year to year. If there is any reason you wish to adjust or discontinue your service, please notify us in writing or call our office at 1-800-333-6560. We mail this information out in an envelope stamped: Attention: Your Spring-Green service for this year has been scheduled. Please read enclosed information for details. Mr. [redacted] acknowledged receiving these letters but thought it was junk mail.     Spring-Green didn’t receive any cancel notice or communication from MR. [redacted] off of these letters. We proceed to do 2 lawn visits (3/27/17 & 5/8/17), sent him 3 statements (6/8/17, 7/12/17 &8/16/17) and finally on September 19, he called after receiving the letter dated 9/13/2017.     Attached is a copy of the envelope and the letter from February.     In closing, to keep our good standing with the Revdex.com and Mr. [redacted], Spring-Green Lawn Care will take care of the balance of $108.24 and also contact the collection agency. Sincerely,  [redacted]
Spring-Green Lawn [email protected]

Mr. [redacted] signed up with Spring-Green Lawn Care services on 5/12/15. When a customer signs up, they are sent a confirmation letter stating the services ordered along with our company policies. One of the policies listed on the letter is our services are continuous season to season, unless we are...

notified differently. This original confirmation letter along with every invoice (left at the customer door each visit) states this policy as well. In addition, in November and in February, we mail out renewal letters reminding the customers of the auto renewal policy. These letters come in an envelope that states NOTICE OF SERVICE CONTINATION: ATTENTION YOUR SPRING-GREEN SERVICE FOR THIS YEAR HAS BEEN SCHEDULED. PLEASE READ THE ENCLOSED INFORMATION FOR DETAILS. These letters were mailed on 11/17/15 and 1/20/16. We did not receive any cancellation notice from Mr. [redacted] until the day we did his lawn application. Mr. [redacted] called our office was very rude using abuse language on the phone with our customer service lady.Due to the fact that we did not we received a cancellation notice from Mr. [redacted] this season until his lawn visit was completed, we would settle for half of the disputed amount. However, we like to continue Spring-Green's good reputation which is why we will take care of the entire balance for Mr. [redacted].If there is any further questions, please feel free to contact me[redacted]Spring-Green Lawn Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.They have displayed their normal sales service request document, as you can see there are no checked boxes, this is a standard sales document asking if I want services from spring green and lists the price. I choose not to order these services.I did not agree with the 'automatic opt-in' to continued service and do not agree that I have to take any action on my part to stop any services I have not ordered.Unless they have an actual order for services, I do not accept the charges, and urge Spring Green to vacate the charges and send a certified mail indicating that the charges have been vacated and I owe no money to the spring green business as requested in the previous communication.
Regards,
[redacted]