Anker Technology Co. Limited

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear *** ***,This is Ivyee from the Anker customer service teamWe are really sorry for all the inconvenience caused by the malfunction of the front wheel and the broken brush guard and really sorry for not helping you in the desired wayWe want to do our best to make things
right. Thank you for bringing this matter to my attention so that my team and I can make sure we do better in the future. We can totally understand your concern that you need the accessories when your order is still within the warranty and we should have offered the accessories for youPlease understand that this is our first generation and some of the accessories are temporarily out of stockWe will do our best to try to prepare more accessories for this RoboVacI noticed from the email that we have offered you the brush guard on 12/Have you received it? By the way, you mentioned that you also need a wheel for your RoboVac 10, could you please tell us the issue with the wheel? If the wheel is not working right, to save your time, how about we offer you a new refurbished RoboVac per our policy(the same as the new set, just some minor scratches on it sometimes)? You do not need to change the wheel for yourself. Could you please reply our email with the issue of its wheel so that we can help you better? Thank you for all of your past supportWe hope that we can regain your trust, and we promise to do everything we can to earn it. If you have any other questions or comments, please don’t hesitate to reach out. Sincerely, IvyeeAnkerDirect Customer Support

Dear *** ***,1. $installation fee: The installation fee is still in confirmation processPlease provide us the information we mentioned in the emailAbout the other two Dashcams: The original one has confimed to be faulty and is replaced by a new one alreadySo we will only cover the warranty for the replacement The other is for freeAnd according to the warranty policy, free gift will not be covered by warranty.3. $for different SD cards because the dashcam had many issues such as constant beeping and files getting locked for no reasonsThe constant beeping is because the SD card used previously is not the right oneWe recommend a 32G class cardLocked video is because of the parking monitor functionBest regards.Roav Customer Support Team

Complaint: ***
I am rejecting this response because: The E-bay merchant points to YOUR warranty for service and replacementThis warranty, which was included in the OEM packing you produced no where states that it is no good when purchased from someone other than yourselfThe warranty is very misleadingYou do not clearly state that the item must be purchased from youNO consumer goes to a website to look at a warranty when they buy a product - they read the warranty inside the box it came withThis is what I did. Not acceptable.
Sincerely,
*** ***

Complaint: [redacted]I am rejecting this response because:It is now 8 days later and I still have not received the aforementioned item. I have received several redundant e mails to contact them  from different customer service agents. Usually when Amazon ships it takes no longer then 2 days to arrive from their  Davenport, FL. facility to Jacksonville, FL. They say it was requested on 12/23 and today it is now 12 / 31/16 and no item. I have not received any notice  from Amazon of the shipping. I did receive an e mail over a week ago asking if my address was correct and that a new request would be sent to Amazon for a replacement order. Plus I was told various others have complained also. Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: I already responded to the email and you haven't replied yet. I am still waiting for the $120 installation fee refund  on my PayPal account as you promised. By the way the other two other dashcams were tried by my family members and they are burnt battery swollen and screen detached  just like many experienced and you issued recall alert and pulled them from amazon. I also spend over $100 trying different SD cards because the dashcam had many issues such as constant beeping and files getting locked  for no reasons. I also didn't get full refund on [redacted]. I was asked to try a Samsung SD card by [redacted] and she promised to refund me which she did but she refunded on my Amazon account. 
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The matter was resolved. Thank you. It was the Delivery services at fault, so I found out. Sincerely, [redacted]

Dear [redacted],
Sorry for all the inconvenience the delay of shipping caused and the delayed response. We thought the case has already been closed. We arranged a re-sending of the free gift after we received your email mentioning that you did not receive it. However, the shipping was delayed due to Christmas holidays. It was shipped on Dec. 27 and arrived on Dec. 31. 
Here is a link of the tracking details: https://tools.usps.com/go/TrackConfirmAction_input?strOrigTrackNum=[redacted]
As the screenshot attached, it seems that you have already received the free gift. If you have further question, please feel free to contact us via email or calling us directly.
Thank you for your time and understanding!
Reference Ticket#[redacted] if contacting a CSR by phone.JinnaAnkerDirect Customer Support1-800-988-7973Mon-Fri 9am to 5pm(pst)

Dear Customer,For your information, the new version has been in stock already. If you still want it, we are willing to send it to you. But since the original order has been refunded already, this Dashcam will no longer have a warranty. By the way, we have checked with our warehouse and confirm...

that only one Dashcam is returned. We thought you will return all the three Roav Dashcams in your hand back to us(including the one we sent for free and the original one). By the way, for your information, the connector of the USB cable for Roav Dashcam is a normal Micro USB connector which can be used with almost all the Dashcam in the market. But if you really need to remove it from your car's battery, we will be glad to cover the $120 cost. Please just provide us with a receipt and your paypal account, we will issue the refund as soon as possible. Look forward to hearing from you again.

This is from Anker, I am sorry to hear that you are experiencing inconvenience with the SoundBuds which you bought from a third party E-bay vendor. We sell on Ebay with seller ID "[redacted]" and we would be more than happy to arrange an exchange for you if you purchased from official...

[redacted]. As for resellers, our major authorized Retailers and Resellers are Newegg, Staples, RadioShack and Amazon.com LLC. We take care of warranty claims for items that ordered from them.Other retailers' after-sales support policies will vary, so we sincerely suggest you contact the seller directly for specific guidance on their warranty process. Please let us know the third party E-bay vendor of the SoundBuds you purchased from that we can better verify and support you from here. Any unauthorized reselling of Anker products is strictly prohibited. Meanwhile, thanks for your kind suggestion and feedback about the warranty card in the box, we always try our best to improve products and warranty service to make customers happy.Here is our warranty policy:https://www.anker.com/support/warrantyThank you for your time and understanding!

Dear [redacted],
 
Sorry for all the inconvenience the non-receipt order caused and sorry our previous did not solve the problem for you.
 
Attached is the tracking details provided by Amazon. Although this product is fulfilled by Amazon, it is a free gift from us, which is our...

commitment, so the suggestion of contacting Amazon for tracking update was not a proper advice. We apologize. 
Kindly be advised that we have already arranged a re-sending of the gift. Please refer to our email at 22:00:24 on 2016-12-22 mentioning about the resending. We are wondering if you have received the email?  
 
Usually an order should be shipped after one business day. As it was late on Dec. 22, it will be regarded as Dec. 23, and the shipping was delayed because of the holidays. Sorry for any inconvenience it caused! You can expect the flashlight in around 4 to 5 business days.
If you need any further assistance, please be suggested to contact "[email protected]" and we will try our best to assist you.
 
Jinna
Anker Customer Support Team