We appreciate [redacted] expressed concerns about the way she feels has been treated as a customer of [redacted] However, we find no evidence of any misstatement of our early termination policy by the [redacted] sales rep in this instance We train all of our sales people to pay particular attention to the way that we sell our products/services and never want a customer to sign an agreement with terms that they find objectionable or do not meet their specific unique needs In fact, our business success in serving the [redacted] residential construction market is largely due to the integrity by which we operate It neither does us nor our customers a service to mislead or misinform them intentionally in any way Instead, we go to great lengths to answer all questions and provide our customers with as much information as possible to assist in their intelligent selection of our products and services.Despite these efforts, it is still possible for misunderstandings to occur Therefore, as with any business that provides products and services that are cost-amortized over an extended period, we must operate by written contract to ensure that both parties clearly understand and agree to the governing terms of our relationship When [redacted] first contracted with us, she received free and/or discounted equipment and installation/warranty services, the cost of which is to be returned to [redacted] over the expected life of the contract (months) By terminating before the end of the 36-month term, [redacted] is left with remaining unrepaid costs Therefore, the contractual requirement for the customer to pay 75% of the remaining balance is simply an assessment of [redacted] 's liquated damages for the early termination, as is clearly stated in our agreement We cannot and do not ever waive this early termination fee.Considering that [redacted] signed our standard agreement bearing these early termination terms, we expect her to honor that agreement by remitting 75% of the remaining balance If not, then we will have no other choice than to follow our standard procedure in a case of a contract default, which includes but is not limited to turning her account over to a collecions agency
As stated previously, no such statements were made to [redacted] by the [redacted] sales representative as she alleges She can provide no proof that such statements were in fact made Moreover, the written contract she signed supercedes all other considerations in determining the exact nature of [redacted] 's agreement with her She is willfully ignoring her own responsibiltity in signing an agreement that she now claims does not represent her desire to cancel early without penalty [redacted] stands by its written agreement with [redacted] and similarly expects her to do the same If she fails to do so, then she is in simple breach of contract and we will follow our standard policy in such a case No mediation process is offered or acceptable to [redacted] in this matter
As stated previously, [redacted] apparently does not want to take responsibility for the terms of the agreement that she signed Since we only have her word against the word of our sales rep, there is no way to determine in truth which statement is accurate However, this question is moot since the written agreement holds sway unless a written addendum/modification is filed Since [redacted] failed to obtain such a written addendum to the standard contract, then we have no other recourse than to hold her to the terms of the agreement that she signedHowever, in an attempt to show good faith in this unusual situation, we are prepared to reduce [redacted] settlement amount by 50% of the amount owed under the agreement This is a one-time offer valid today only If it is not accepted today by [redacted] ***, it is rescinded and we will proceed according to policy
Revdex.com: This letter is to inform you that Datasmart, LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 2/5/12:52:PM and assigned ID [redacted] Regards,
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will be accepting this offer as I do not want to spend anymore time on this issue, however, I do not appreciate [redacted] stating multiple times that they believe their employee over the customerI hope in the future, they can train their sales reps to be more honest in the field to avoid this from happening in the again I have attached my termination request to this emailI have also sent my termination request to [redacted] ***As this is a one day offer, I have asked for written confirmation ASAP that my termination request was received and confirmation of the amount I owe (which should total $taking into account the 50% reduction) Regards, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. *** refused to ackowlegde that the sales rep misrepresented the contractThat is unacceptableIt is even more unacceptable that they state I am making a claimCalling customers a liar is a sure way to lose a lot of business and should be considered as part of the Revdex.com's rating of this businessThis is the worst customer experience I have experienced in a long timeFor a family owned company, I expected much moreI am extremely dissapointed in their response
Revdex.com:
This letter is to inform you that Datasmart, LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 2/5/2015 12:52:48 PM and assigned ID [redacted].
Regards,
We appreciate [redacted] expressed concerns about the way she feels has been treated as a customer of [redacted]. However, we find no evidence of any misstatement of our early termination policy by the [redacted] sales rep in this instance. We train all of our sales people...
to pay particular attention to the way that we sell our products/services and never want a customer to sign an agreement with terms that they find objectionable or do not meet their specific unique needs. In fact, our business success in serving the [redacted] residential construction market is largely due to the integrity by which we operate. It neither does us nor our customers a service to mislead or misinform them intentionally in any way. Instead, we go to great lengths to answer all questions and provide our customers with as much information as possible to assist in their intelligent selection of our products and services.Despite these efforts, it is still possible for misunderstandings to occur. Therefore, as with any business that provides products and services that are cost-amortized over an extended period, we must operate by written contract to ensure that both parties clearly understand and agree to the governing terms of our relationship. When [redacted] first contracted with us, she received free and/or discounted equipment and installation/warranty services, the cost of which is to be returned to [redacted] over the expected life of the contract (36 months). By terminating before the end of the 36-month term, [redacted] is left with remaining unrepaid costs. Therefore, the contractual requirement for the customer to pay 75% of the remaining balance is simply an assessment of [redacted]'s liquated damages for the early termination, as is clearly stated in our agreement. We cannot and do not ever waive this early termination fee.Considering that [redacted] signed our standard agreement bearing these early termination terms, we expect her to honor that agreement by remitting 75% of the remaining balance. If not, then we will have no other choice than to follow our standard procedure in a case of a contract default, which includes but is not limited to turning her account over to a collecions agency.
As stated previously, [redacted] apparently does not want to take responsibility for the terms of the agreement that she signed. Since we only have her word against the word of our sales rep, there is no way to determine in truth which statement is accurate. However, this question is moot since the written agreement holds sway unless a written addendum/modification is filed. Since [redacted] failed to obtain such a written addendum to the standard contract, then we have no other recourse than to hold her to the terms of the agreement that she signed. However, in an attempt to show good faith in this unusual situation, we are prepared to reduce [redacted] settlement amount by 50% of the amount owed under the agreement. This is a one-time offer valid today only. If it is not accepted today by [redacted], it is rescinded and we will proceed according to policy.
As stated previously, no such false statements were made to [redacted] by the [redacted] sales representative as she alleges. She can provide no proof that such statements were in fact made. Moreover, the written contract she signed supercedes all other considerations in determining the exact nature of [redacted]'s agreement with her. She is willfully ignoring her own responsibiltity in signing an agreement that she now claims does not represent her desire to cancel early without penalty. [redacted] stands by its written agreement with [redacted] and similarly expects her to do the same. If she fails to do so, then she is in simple breach of contract and we will follow our standard policy in such a case. No mediation process is offered or acceptable to [redacted] in this matter.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. The response in no way resolves my complaint. The response stated that my concern was invalid and that the customer is not viewed as the first priority. That is unacceptable. If sales reps are telling customers what they want to hear to sign contracts, that is unethical and should be viewed as false advertising. I am appalled that this is an acceptable business practice. It is a shame that business's like this one can continue to operate with such sub-standard customer service. This response also states that the reason for the cancellation fee is to cover equipment that will no longer be used. We are happy to return the equipment as it will no longer be used and provide a letter from our employer stating that we are moving to a different state.
I will NEVER be using [redacted] and [redacted] again in the future for service due to their lack of integrity and I will be sure that any and all contacts in the [redacted] area also know to avoid this company at all costs.
Regards,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before send[redacted] it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
I will be accepting this offer as I do not want to spend anymore time on this issue, however, I do not appreciate [redacted] stating multiple times that they believe their employee over the customer. I hope in the future, they can train their sales reps to be more honest in the field to avoid this from happening in the again.
I have attached my termination request to this email. I have also sent my termination request to [redacted]. As this is a one day offer, I have asked for written confirmation ASAP that my termination request was received and confirmation of the amount I owe (which should total $221.57 taking into account the 50% reduction).
Regards, [redacted]
We appreciate [redacted] expressed concerns about the way she feels has been treated as a customer of [redacted] However, we find no evidence of any misstatement of our early termination policy by the [redacted] sales rep in this instance We train all of our sales people to pay particular attention to the way that we sell our products/services and never want a customer to sign an agreement with terms that they find objectionable or do not meet their specific unique needs In fact, our business success in serving the [redacted] residential construction market is largely due to the integrity by which we operate It neither does us nor our customers a service to mislead or misinform them intentionally in any way Instead, we go to great lengths to answer all questions and provide our customers with as much information as possible to assist in their intelligent selection of our products and services.Despite these efforts, it is still possible for misunderstandings to occur Therefore, as with any business that provides products and services that are cost-amortized over an extended period, we must operate by written contract to ensure that both parties clearly understand and agree to the governing terms of our relationship When [redacted] first contracted with us, she received free and/or discounted equipment and installation/warranty services, the cost of which is to be returned to [redacted] over the expected life of the contract (months) By terminating before the end of the 36-month term, [redacted] is left with remaining unrepaid costs Therefore, the contractual requirement for the customer to pay 75% of the remaining balance is simply an assessment of [redacted] 's liquated damages for the early termination, as is clearly stated in our agreement We cannot and do not ever waive this early termination fee.Considering that [redacted] signed our standard agreement bearing these early termination terms, we expect her to honor that agreement by remitting 75% of the remaining balance If not, then we will have no other choice than to follow our standard procedure in a case of a contract default, which includes but is not limited to turning her account over to a collecions agency
As stated previously, no such statements were made to [redacted] by the [redacted] sales representative as she alleges She can provide no proof that such statements were in fact made Moreover, the written contract she signed supercedes all other considerations in determining the exact nature of [redacted] 's agreement with her She is willfully ignoring her own responsibiltity in signing an agreement that she now claims does not represent her desire to cancel early without penalty [redacted] stands by its written agreement with [redacted] and similarly expects her to do the same If she fails to do so, then she is in simple breach of contract and we will follow our standard policy in such a case No mediation process is offered or acceptable to [redacted] in this matter
As stated previously, [redacted] apparently does not want to take responsibility for the terms of the agreement that she signed Since we only have her word against the word of our sales rep, there is no way to determine in truth which statement is accurate However, this question is moot since the written agreement holds sway unless a written addendum/modification is filed Since [redacted] failed to obtain such a written addendum to the standard contract, then we have no other recourse than to hold her to the terms of the agreement that she signedHowever, in an attempt to show good faith in this unusual situation, we are prepared to reduce [redacted] settlement amount by 50% of the amount owed under the agreement This is a one-time offer valid today only If it is not accepted today by [redacted] ***, it is rescinded and we will proceed according to policy
Revdex.com: This letter is to inform you that Datasmart, LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 2/5/12:52:PM and assigned ID [redacted] Regards,
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will be accepting this offer as I do not want to spend anymore time on this issue, however, I do not appreciate [redacted] stating multiple times that they believe their employee over the customerI hope in the future, they can train their sales reps to be more honest in the field to avoid this from happening in the again I have attached my termination request to this emailI have also sent my termination request to [redacted] ***As this is a one day offer, I have asked for written confirmation ASAP that my termination request was received and confirmation of the amount I owe (which should total $taking into account the 50% reduction) Regards, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. *** refused to ackowlegde that the sales rep misrepresented the contractThat is unacceptableIt is even more unacceptable that they state I am making a claimCalling customers a liar is a sure way to lose a lot of business and should be considered as part of the Revdex.com's rating of this businessThis is the worst customer experience I have experienced in a long timeFor a family owned company, I expected much moreI am extremely dissapointed in their response
Revdex.com:
This letter is to inform you that Datasmart, LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 2/5/2015 12:52:48 PM and assigned ID [redacted].
Regards,
We appreciate [redacted] expressed concerns about the way she feels has been treated as a customer of [redacted]. However, we find no evidence of any misstatement of our early termination policy by the [redacted] sales rep in this instance. We train all of our sales people...
to pay particular attention to the way that we sell our products/services and never want a customer to sign an agreement with terms that they find objectionable or do not meet their specific unique needs. In fact, our business success in serving the [redacted] residential construction market is largely due to the integrity by which we operate. It neither does us nor our customers a service to mislead or misinform them intentionally in any way. Instead, we go to great lengths to answer all questions and provide our customers with as much information as possible to assist in their intelligent selection of our products and services.Despite these efforts, it is still possible for misunderstandings to occur. Therefore, as with any business that provides products and services that are cost-amortized over an extended period, we must operate by written contract to ensure that both parties clearly understand and agree to the governing terms of our relationship. When [redacted] first contracted with us, she received free and/or discounted equipment and installation/warranty services, the cost of which is to be returned to [redacted] over the expected life of the contract (36 months). By terminating before the end of the 36-month term, [redacted] is left with remaining unrepaid costs. Therefore, the contractual requirement for the customer to pay 75% of the remaining balance is simply an assessment of [redacted]'s liquated damages for the early termination, as is clearly stated in our agreement. We cannot and do not ever waive this early termination fee.Considering that [redacted] signed our standard agreement bearing these early termination terms, we expect her to honor that agreement by remitting 75% of the remaining balance. If not, then we will have no other choice than to follow our standard procedure in a case of a contract default, which includes but is not limited to turning her account over to a collecions agency.
As stated previously, [redacted] apparently does not want to take responsibility for the terms of the agreement that she signed. Since we only have her word against the word of our sales rep, there is no way to determine in truth which statement is accurate. However, this question is moot since the written agreement holds sway unless a written addendum/modification is filed. Since [redacted] failed to obtain such a written addendum to the standard contract, then we have no other recourse than to hold her to the terms of the agreement that she signed. However, in an attempt to show good faith in this unusual situation, we are prepared to reduce [redacted] settlement amount by 50% of the amount owed under the agreement. This is a one-time offer valid today only. If it is not accepted today by [redacted], it is rescinded and we will proceed according to policy.
As stated previously, no such false statements were made to [redacted] by the [redacted] sales representative as she alleges. She can provide no proof that such statements were in fact made. Moreover, the written contract she signed supercedes all other considerations in determining the exact nature of [redacted]'s agreement with her. She is willfully ignoring her own responsibiltity in signing an agreement that she now claims does not represent her desire to cancel early without penalty. [redacted] stands by its written agreement with [redacted] and similarly expects her to do the same. If she fails to do so, then she is in simple breach of contract and we will follow our standard policy in such a case. No mediation process is offered or acceptable to [redacted] in this matter.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. The response in no way resolves my complaint. The response stated that my concern was invalid and that the customer is not viewed as the first priority. That is unacceptable. If sales reps are telling customers what they want to hear to sign contracts, that is unethical and should be viewed as false advertising. I am appalled that this is an acceptable business practice. It is a shame that business's like this one can continue to operate with such sub-standard customer service. This response also states that the reason for the cancellation fee is to cover equipment that will no longer be used. We are happy to return the equipment as it will no longer be used and provide a letter from our employer stating that we are moving to a different state.
I will NEVER be using [redacted] and [redacted] again in the future for service due to their lack of integrity and I will be sure that any and all contacts in the [redacted] area also know to avoid this company at all costs.
Regards,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before send[redacted] it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
I will be accepting this offer as I do not want to spend anymore time on this issue, however, I do not appreciate [redacted] stating multiple times that they believe their employee over the customer. I hope in the future, they can train their sales reps to be more honest in the field to avoid this from happening in the again.
I have attached my termination request to this email. I have also sent my termination request to [redacted]. As this is a one day offer, I have asked for written confirmation ASAP that my termination request was received and confirmation of the amount I owe (which should total $221.57 taking into account the 50% reduction).
Regards, [redacted]