ANL Express

The Mechanic did not open the door when it brokeThe passenger side door handle was broken when the customer brought the vehicle inIn order to write the repair order up on the vehicle we had to obtain the vin number located in the driver side door jamThe Service Manage opened the door and the handle fell apart in his handsWe can not be responsible for an old car part falling apart during operationThe customer authorized the repairs in full and then complained at the register, during the pick up of the vehicle, and we have the customer $off the service visit as a Goodwill GestureWe are not responsible for the age and condition of the vehicles brought to us, this vehicle was not damaged by us and we went above and beyond as we do for every customer in every situationI am disappointed that this situation has been brought to this level and would be glad to speak with customer again if any further discussion is neededJoe Rush

The tracking numbers in all these cases were missing in the complaint letters & as soon as we receive them, we can start to working on resolving these cases

Complaint: [redacted] I am rejecting this response because:The ownership of Rush Automotive is disguising the facts behind this complaint.• Yes I did authorize the repair but it was based on incomplete and inaccurate information given to me by their staffI checked with several other reputable repair shops and they all told me that Rush should have thoroughly examined "all" of the cylinders prior recommending any repairIf they had done that they would have found the bad cylinder with the faulty heli coilThen they would have informed me of the true problem and all the work would have stopped thereI gave them the engine codes upfront and the codes dealt with with the entire engine and pin pointed the misfire codes on two different sides of the engine.• The fact that I bought the vehicle at an auction is not germane.• The fact that I bought the vehicle "as is" is not germane.They did an incomplete analysis of the engine and gave me a recommendation of repair that was inaccurate and misleadingIf I had been told the "entire" truth I would have paid them a "check out' fee and retrieved the vehicleI relied on their supposed expertise and honestly.That is where I made my real mistake.No I am not satisfied[redacted] *** Regards, [redacted] ***

Dear [redacted] :This is [redacted] from Customer Service of ANL Express responding to your complaint.The complaint dated October was based on an unusual circumstance totally beyond our control due to sudden changes of China Postal Custom Regulations during that periodMany items were lost & both our company & our customers have been suffering much loss because of it.Please check your email to fill out a "Cusomer Compensation Form" in Chinese which I just emailed you for your lost item;at the same time, if you can,please also email us a photo & description of the bag, so that we can try to possibly locate it among the Customs' returned items.We are indeed a highly reputable international express delivery company & we have been serving thousands of international customers for over yearsWe always value the needs of our customers and we are doing our best to resolve your complaintThank you for your understanding.ANL Express Customer Service [redacted] *** ###-###-####

Dear Mediator: This is [redacted] writing on behalf of ANL ExpressOur response to the case is: The tracking # is missing in the letter which makes it impossible for us to locate any info on the packagePlease notify the complainant that as soon as we receive the tracking # , we can start to work on resolving this caseWe are indeed a highly reputable international express delivery company & we have been serving thousands of international customers for over yearsWe always value the needs of our customers and we are doing our best to resolve these recent complaintsAll complaints dated between Sep& Decof were based on an unusual circumstance totally beyond our control due to sudden changes of China Postal Custom Regulations during that periodBoth our company & our customers have been suffering much loss because of itThank you very much for contacting us & our valued customers to resolve these complaintsSincerely, A.N.L Express Customer Service [redacted] *** [redacted]

Complaint: [redacted] I am rejecting this response because: The part operated perfectly fine when I dropped it offI had no problems operating my car handle almost every day for the past yearCircumstantial arguments about my passenger handle don't address how a door handle comes off from usual operationsThe only time a door handle comes off is by applying too much force when openingThe mechanic himself admitted to this never happening before in his experienceI sincerely doubt the integrity of this argument if even he has never encountered this Regards, [redacted] ***

The tracking numbers are missing in the complaint letters & as soon as we receive them, we can start to working on resolving these cases Old Style', serif;"> Thank you very much for contacting us & helping our valued customers & our company to resolve these complaints ANL Express Customer Service [redacted] *** [redacted]

sans-serif;">The complaint dated in October was based on an unusual circumstance totally beyond our control due to sudden changes of China Postal Custom Regulations during that timeMany items were lost & both our company & our customers have been suffering much loss because of itWe are indeed a highly reputable international express delivery company & we have been serving thousands of international customers for over yearsWe always value the needs of our customers and we are doing our best to resolve these complaintsIn this case, The customer's package was finally received by the recipientThe order # is *** and therefore this case has been resolvedWe will be forwarding a copy of this responding email to the customer as wellThank you for your understandingANL Express Customer Service *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have resent all reqiured documents to both of their email addresses they used to communicate with me on * Apr (Beijing Time, GMT+8)No response received as of nowI believe my case is handled by lots of people in ANL and there is NO communication at all among themSo I have to repeat myself again and again.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Case ID: #***airway bill No*** We contacted Miranda many times from Feb till now by Phone and e-mail to request item receipts but customer did not respond until nowAnd we contacted her by e-mail already.we will try to work out a resolution with this customer.we can offer this customer a hundred dollar compensation by check and an extra $store credit

Dear ***: This is *** ***
writing on behalf of ANL Express, *** *** *** *** ** ***This email response is in regarding of a complaint case ID ***
We have already resolved this issue and deposited a check in the amount of $to the customer's account # as requested by the customer on 2/**The check # was *** and we already left a voicemial to the cutomer *** *** at ###-###-#### to reconfirm that the money was received
Thank you very much for contacting us & helping our valued customer & our company to resolve this complaint
ANL Express Customer Service
*** ***
###-###-####

For ID #***: In regarding of order numbers in this case, *** was already received and documented on 1/**, and we are greatly looking forward to discuss the resolution of the other remaining order with the customerHowever, we tried to contact the customer on 2/* through the phone with no success

At this time, I have been contacted
directly by ANL Express regarding complaint ID ***, however my complaint has NOT been resolved because: The package #*** has not been dilivered by month now We are worried and concerned if it has lost or been stolenWe have contacted ANL Express conpany and have not yet recived any response by them We have called many times, and ANL Express company told us it still been clearing out from the costoms which is not true! Please help us slove this problem since the package is very importent to us and it worth a lot Thanks again for your attention.***
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because I do not receive neither my packet nor any compensation for my loss from the business
[Your Answer Here]
I have filled up the 'customer compensation request' as the business required, and sent it back together with a copy of the waybill and picture of my itemI am now waiting for their reply, either my packet delivered by end of this month or full compensation on my packet
The compensation request is filled up in Chinese and it provides my Chinese name, mobile number, email address, information on my packet (a coach bag valued USD500), and the description of the whole story
Thank you.***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Mediator: This is *** *** writing on behalf of ANL Express. Our response to the case is: The tracking # is missing in the letter which makes it impossible for us to locate any info on the packagePlease notify the complainant that as soon as we receive the
tracking # , we can start to work on resolving this case. We are indeed a highly reputable international express delivery company & we have been serving thousands of international customers for over yearsWe always value the needs of our customers and we are doing our best to resolve these recent complaints. All complaints dated between Sep& Decof were based on an unusual circumstance totally beyond our control due to sudden changes of China Postal Custom Regulations during that periodBoth our company & our customers have been suffering much loss because of it. Thank you very much for contacting us & our valued customers to resolve these complaints. Sincerely, A.N.L Express Customer Service
*** *** ***

Dear Mediator:This is *** *** from Customer Service of ANL Express responding to a complaint letter.The complaint dated in October was based on an unusual circumstance totally beyond our control due to sudden changes of China Postal Custom Regulations during that timeMany
items were lost & both our company & our customers have been suffering much loss because of it.We are indeed a highly reputable international express delivery company & we have been serving thousands of international customers for over yearsWe always value the needs of our customers and we are doing our best to resolve these complaints. In this case, The customer's packages were finally received by the recipient and therefore this case has been resolvedWe will be forwarding a copy of this responding email to the customer as wellThank you for your understanding.ANL Express Customer Service*** *** ***

Revdex.com:At this time, I have not been contacted by ANL Express regarding complaint ID [redacted].Sincerely,[redacted]

Dear [redacted]:This is [redacted] from Customer Service of ANL Express responding to your complaint.The complaint dated October 2014 was based on an unusual circumstance totally beyond our control due to sudden changes of China Postal Custom Regulations during that period. Many items...

were lost & both our company & our customers have been suffering much loss because of it.Please check your email to fill out a "Cusomer Compensation Form" in Chinese which I just emailed you for your lost item;at the same time, if you can,please also email us a photo & description of the bag, so that we can try to possibly locate it among the Customs' returned items.We are indeed a highly reputable international express delivery company & we have been serving thousands of international customers for over 10 years. We always value the needs of our customers and we are doing our best to resolve your complaint. Thank you for your understanding.ANL Express Customer Service[redacted] ###-###-####

The tracking numbers in all these cases were missing in the complaint letters & as soon as we receive them, we can start to working on resolving these cases.

Complaint: [redacted]
I am rejecting this response because:The ownership of Rush Automotive is  disguising the facts behind this complaint.• Yes I did authorize the repair but it was based on incomplete and inaccurate information given to me by their staff. I checked with several other reputable repair shops and they all told me that Rush should have thoroughly examined "all" of the cylinders prior  recommending any repair. If they had done that they would have found the bad cylinder with the faulty heli coil. Then they would have informed me of the true problem and all the work would have stopped there. I gave them the engine codes upfront and the codes dealt with with the entire engine and pin pointed the misfire codes on two different sides of the engine.• The fact that I bought the vehicle at an auction is not germane.• The fact that I bought the vehicle "as is" is not germane.They did an incomplete analysis of the engine and gave me a recommendation of repair that was inaccurate and misleading. If I had been told the "entire" truth I would have paid them a "check out' fee and retrieved the vehicle. I relied on their supposed expertise and honestly.That is where I made my real mistake.No I am not satisfied.[redacted] 
Regards,
[redacted]