ANMO Cars

Please accept this letter as a response to the complaint filed with your organization by ** [redacted] (hereinafter referred to as “Customer”) on or about June 14, 2016.AnmoCars has consistently attempted to resolve the issues which Customer has presentedAnmocars has extended numerous courtesies to CustomerHowever, at every turn, Customer has rejected Anmocars attempts and has made working with Customer extremely difficultCustomer has verbally abused our employees, made allegations, and engaged in wrongful behavior against AnmocarsEven in light of all the malfeasance of Customer, Anmocars has remained courteous, continued to work with Customer, and refrained from enforcing its legal rights.Customer purchased a used vehicle from Anmocars in At that time, Customer also purchased the limited used car warrantyDuring the blizzard of January 2016, customer experienced mechanical trouble with his vehicleRather than waiting for the roads to be cleared and the community to return to normal, Customer insisted that his vehicle be towed to the service facility for warranty repairs on treacherous roadwaysCustomer's vehicle was left on the lot of the service facility despite the facility being closed due to the inclement weather and the State of Emergency declared in Virginia-Once the repair facility re-opened, Customer's vehicle was moved to the top of the queue for repairsCustomer authorized the repairs and approved the amount that would be chargedOnce the repairs were completed, Customer requested that he be permitted to pick the vehicle up after the repair facility closedThe repair facility honored that request to ensure that it was as convenient as possible for CustomerThe following morning, Customer reported that his vehicle had been dented and alleged that the dent was the result of negligence on the part of the repair facilityCustomer demanded that the body damage be repaired by AnmoCarsAnmocars politely refused since the vehicle had been left at the repair facility by a third-party towing company while the repair facility was closed contrary to the repair facility’s clear request that the vehicle not be towed until a representative of the facility was on hand to accept the vehicleMrKenneth P [redacted] July 6, Page 2Customer authorized repairs to be made and paid for those repairs via check in order to pick up his vehicleThe following morning, he wrongfully stopped payment on the checkThe services were performed and no further mechanical difficulties have been reported to AmnoCars or the repair facilityHowever, Customer refuses to tender payment for those services.Customer, however, would like to use his limited warranty to reduce the costs of routine maintenance on the vehicleOn May 4, 2016, Customer requested that the repair facility schedule an oil change for May 17, 2016, at 5:p.mdespite the fact that he has only driven the vehicle 2,milesThe appoint as requested was confirmed with the caveat that the unpaid invoice and the scheduled maintenance charges he was responsible for under the warranty would have to be paid in full before the vehicle would be returned to him pursuant to the Virginia mechanics’ lien lawsCustomer cancelled the maintenance appointment at 10:p.mon May 16, 2016.In short, Customer is attempting to obtain free services from AnmoCars and/or its repair facilityIzmocars has made every effort to satisfy this CustomerHowever, it has become apparent that Customer will only be satisfied if others pay his way.Customer accused Anmocars of being inconsiderate and unaccommodating because his wife and son had to drive him from his home in Nokesville to Chantilly after work to pick up the vehicleCustomer chose AnmoCars and the warranty repair serviceAnmocars did not force Customer to purchase the vehicle or the limited warranty and encouraged Customer to obtain an independent inspection prior to the purchase, which Customer refusedAnmoCars did not select Customer’s home and was not responsible for the maintenance of Customer’s furnace but has been accused of trapping Customer in his home during the blizzard and denying the furnace repair crew access to Customer’s homeMost recently, Customer has accused Namocars of preventing him from obtaining maintenance on his vehicle because it did not provide the manufacturer’s maintenance schedule soon enough despite the fact that the maintenance schedule is contained in the owner’s manual (which was provided to Customer) and online.The repair facility has continuously offered to schedule any appointment Customer requests during the facility’s regular business hoursThe repair facility will, however, continue to demand that the services that have already been rendered be paid in full and all new charges also be paid in full before the vehicle will be returned to CustomerFurther, AnmoCars has offered to repurchase the vehicle from Customer if he is unhappy with the vehicleCustomer can purchase a replacement vehicle from AnmoCars but need not do so

Please accept this letter as a response to the complaint filed with your organization by **. [redacted] (hereinafter referred to as “Customer”) on or about June 14, 2016.AnmoCars has consistently attempted to resolve the issues which Customer has presented. Anmocars has extended numerous...

courtesies to Customer. However, at every turn, Customer has rejected Anmocars attempts and has made working with Customer extremely difficult. Customer has verbally abused our employees, made false allegations, and engaged in wrongful behavior against Anmocars. Even in light of all the malfeasance of Customer, Anmocars has remained courteous, continued to work with Customer, and refrained from enforcing its legal rights.Customer purchased a used vehicle from Anmocars in 2015. At that time, Customer also purchased the limited used car warranty. During the blizzard of January 2016, customer experienced mechanical trouble with his vehicle. Rather than waiting for the roads to be cleared and the community to return to normal, Customer insisted that his vehicle be towed to the service facility for warranty repairs on treacherous roadways. Customer's vehicle was left on the lot of the service facility despite the facility being closed due to the inclement weather and the State of Emergency declared in Virginia. -Once the repair facility re-opened, Customer's vehicle was moved to the top of the queue for repairs. Customer authorized the repairs and approved the amount that would be charged. Once the repairs were completed, Customer requested that he be permitted to pick the vehicle up after the repair facility closed. The repair facility honored that request to ensure that it was as convenient as possible for Customer. The following morning, Customer reported that his vehicle had been dented and alleged that the dent was the result of negligence on the part of the repair facility. Customer demanded that the body damage be repaired by AnmoCars. Anmocars politely refused since the vehicle had been left at the repair facility by a third-party towing company while the repair facility was closed contrary to the repair facility’s clear request that the vehicle not be towed until a representative of the facility was on hand to accept the vehicle. Mr. Kenneth P[redacted] July 6, 2016 Page 2Customer authorized repairs to be made and paid for those repairs via check in order to pick up his vehicle. The following morning, he wrongfully stopped payment on the check. The services were performed and no further mechanical difficulties have been reported to AmnoCars or the repair facility. However, Customer refuses to tender payment for those services.Customer, however, would like to use his limited warranty to reduce the costs of routine maintenance on the vehicle. On May 4, 2016, Customer requested that the repair facility schedule an oil change for May 17, 2016, at 5:00 p.m. despite the fact that he has only driven the vehicle 2,000 miles. The appoint as requested was confirmed with the caveat that the unpaid invoice and the scheduled maintenance charges he was responsible for under the warranty would have to be paid in full before the vehicle would be returned to him pursuant to the Virginia mechanics’ lien laws. Customer cancelled the maintenance appointment at 10:00 p.m. on May 16, 2016.In short, Customer is attempting to obtain free services from AnmoCars and/or its repair facility. Izmocars has made every effort to satisfy this Customer. However, it has become apparent that Customer will only be satisfied if others pay his way.Customer accused Anmocars of being inconsiderate and unaccommodating because his wife and son had to drive him from his home in Nokesville to Chantilly after work to pick up the vehicle. Customer chose AnmoCars and the warranty repair service. Anmocars did not force Customer to purchase the vehicle or the limited warranty and encouraged Customer to obtain an independent inspection prior to the purchase, which Customer refused. AnmoCars did not select Customer’s home and was not responsible for the maintenance of Customer’s furnace but has been accused of trapping Customer in his home during the blizzard and denying the furnace repair crew access to Customer’s home. Most recently, Customer has accused Namocars of preventing him from obtaining maintenance on his vehicle because it did not provide the manufacturer’s maintenance schedule soon enough despite the fact that the maintenance schedule is contained in the owner’s manual (which was provided to Customer) and online.The repair facility has continuously offered to schedule any appointment Customer requests during the facility’s regular business hours. The repair facility will, however, continue to demand that the services that have already been rendered be paid in full and all new charges also be paid in full before the vehicle will be returned to Customer. Further, AnmoCars has offered to repurchase the vehicle from Customer if he is unhappy with the vehicle. Customer can purchase a replacement vehicle from AnmoCars but need not do so.