Ann Arbor News

To Whom it may concern;I am responding to Revdex.com complaint # [redacted] - Ann Arbor NewsThe Ann Arbor News apologizes for any inconvenience our service may have causedIt is not our regular practice to provide unsatisfactory service to loyal subscribersWe look forward to discussing this matter and have contacted the customer times at the phone number provided on the complaint on 9/27/

The Ann Arbor News will credit the $balance dueEach subscription is auto renewal unless customer calls to stop deliveryWe apologize for the misunderstanding

We apologize for the communication breakdownWe have a set of checks and balances in place to assist with consumers who do not want delivery of the About Town publicationWe will double check our data base and make sure your residence is placed in the do not deliver fileWe will also follow up
over the next few weekends to ensure delivery has stoppedThanks for your patience, it is not our intent to deliver a publication that is not wanted

I have printed out copies of each of MrLloyd's payments as well as the refund that was issued to his card and put them in the mail for him today

The Ann Arbor News will credit the $12.75 balance due. Each subscription is auto renewal unless customer calls to stop delivery. We apologize for the misunderstanding.

To Whom it may concern;I am responding to Revdex.com complaint #[redacted] - Ann Arbor News. The Ann Arbor News apologizes for any inconvenience our service may have caused. It is not our regular practice to provide unsatisfactory service to loyal subscribers. We look forward to discussing this matter and...

have contacted the customer 4 times at the phone number provided on the complaint on 9/27/16.

[A default letter is provided here which indicates your rejection of the business's response. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]. They provide terrible service and simply stating it is not there intent to provide bad service does not excuse them from the terrible service they provide. Other consumers need to know this company provides terrible service. So there rating should be dropped to warn other consumers. 
Regards,
[redacted]