Revdex.com JEFFERSON ST ALBUQUERQUE, NEW MEXICO RE ID#*** ADVANTAGE AUTOMOTIVE, INC I HAVE BEEN OUT OF TOWN AND JUST RECEIVED THE REPLY DAYS AGOAS I EXPECTED, IT WAS FULL OF LIES ALL THE WAY DOWN TO THE PART OF MY CAR THEY DAMAGEDI HAVE MADE A POLICE REPORT, HAVE POSTED THE PROBLEM ON SOCIAL MEDIA WHERE FAMILIES WILL SEE IT AND NOW FEEL, MY ONLY RECOURSE IS TO FILE IN COURT.IT WILL BE INTERESTING TO SEE IF THEY WILL DARE TO LIE WHILE UNDER OATHIF YOU CAN THINK OF ANYTHING ELSE I CAN DO, PLEASE LET ME KNOWI THINK ITS SINFUL FOR A COMPANY TO TAKE ADVANTAGE BECAUSE THERE WAS PREVIOUS SMALL DAMAGE TO THE DRIVER SIDE, BECAUSE IM A FEMALE AND OLDSHAME ON THEMSINCERELY, *** *** *** *** *** *** *** *** *** ***
Case ID *** This individual brought her Subaru Outback to us for repair on April 28, 2016. She asked us to diagnose her inoperative door windows, inflate her tires, and inspect the vehicle for service Inspection revealed that a window lock button on the
driver’s door had been engaged, rendering the door windows inoperative. The button was disengaged and the remaining service was completed per her request. She was notified that the only issue with the windows was the window lock and we had corrected it. She was unaware that this feature even existed on the car and asked us to show her where the button was when she picked up her vehicle. Upon her arrival she was escorted outside during which time the additional 100,mile recommended maintenance service was discussed. Approaching the vehicle the condition of the front end was discussed also, and she admitted that she had hit something on the passenger side front which left the fenders and the hood out of alignment. She admitted to having caused this damage herself. It was also noted that there was a scrape on the driver’s side upper front bumper cover that had yellow paint transfer, a color commonly used in barriers found at banks and grocery stores. She was unsure when that occurred As the additional service was being discussed she informed us that she was years old, and didn't know how much longer she would be driving, and was unsure if she wanted to invest any more money in the vehicle. The operation of the window lock was explained and shown to her. She was pleased that we did not charge her for the service and she left on good terms. The following week, she returned to the shop demanding we pay for the damages to the front end of her Subaru. She had already admitted that the major damage to the passenger side front of the vehicle was her fault, and the damage to the driver’s side bumper cover was preexisting. We refused to pay for the damage because it did not occur during our care and custody. We take the utmost care while moving vehicles in and out of the shop. Not only for the protection of the vehicle, but for the safety of our personnel and our equipment. I personally drove this vehicle in and out of our facility, while the customer was in our office. It was parked in a service bay in front of my desk the entire time it was at the shop. The damage to her vehicle absolutely did not occur at our facility James B*** Owner Advantage Automotive, IncPhone: ###-###-#### Email: ***
Revdex.com JEFFERSON ST ALBUQUERQUE, NEW MEXICO RE ID#*** ADVANTAGE AUTOMOTIVE, INC I HAVE BEEN OUT OF TOWN AND JUST RECEIVED THE REPLY DAYS AGOAS I EXPECTED, IT WAS FULL OF LIES ALL THE WAY DOWN TO THE PART OF MY CAR THEY DAMAGEDI HAVE MADE A POLICE REPORT, HAVE POSTED THE PROBLEM ON SOCIAL MEDIA WHERE FAMILIES WILL SEE IT AND NOW FEEL, MY ONLY RECOURSE IS TO FILE IN COURT.IT WILL BE INTERESTING TO SEE IF THEY WILL DARE TO LIE WHILE UNDER OATHIF YOU CAN THINK OF ANYTHING ELSE I CAN DO, PLEASE LET ME KNOWI THINK ITS SINFUL FOR A COMPANY TO TAKE ADVANTAGE BECAUSE THERE WAS PREVIOUS SMALL DAMAGE TO THE DRIVER SIDE, BECAUSE IM A FEMALE AND OLDSHAME ON THEMSINCERELY, *** *** *** *** *** *** *** *** *** ***
Case ID *** This individual brought her Subaru Outback to us for repair on April 28, 2016. She asked us to diagnose her inoperative door windows, inflate her tires, and inspect the vehicle for service Inspection revealed that a window lock button on the
driver’s door had been engaged, rendering the door windows inoperative. The button was disengaged and the remaining service was completed per her request. She was notified that the only issue with the windows was the window lock and we had corrected it. She was unaware that this feature even existed on the car and asked us to show her where the button was when she picked up her vehicle. Upon her arrival she was escorted outside during which time the additional 100,mile recommended maintenance service was discussed. Approaching the vehicle the condition of the front end was discussed also, and she admitted that she had hit something on the passenger side front which left the fenders and the hood out of alignment. She admitted to having caused this damage herself. It was also noted that there was a scrape on the driver’s side upper front bumper cover that had yellow paint transfer, a color commonly used in barriers found at banks and grocery stores. She was unsure when that occurred As the additional service was being discussed she informed us that she was years old, and didn't know how much longer she would be driving, and was unsure if she wanted to invest any more money in the vehicle. The operation of the window lock was explained and shown to her. She was pleased that we did not charge her for the service and she left on good terms. The following week, she returned to the shop demanding we pay for the damages to the front end of her Subaru. She had already admitted that the major damage to the passenger side front of the vehicle was her fault, and the damage to the driver’s side bumper cover was preexisting. We refused to pay for the damage because it did not occur during our care and custody. We take the utmost care while moving vehicles in and out of the shop. Not only for the protection of the vehicle, but for the safety of our personnel and our equipment. I personally drove this vehicle in and out of our facility, while the customer was in our office. It was parked in a service bay in front of my desk the entire time it was at the shop. The damage to her vehicle absolutely did not occur at our facility James B*** Owner Advantage Automotive, IncPhone: ###-###-#### Email: ***