Ann Taylor Stores Corp.

Review: I placed an online order for items that were discounted but not marked final sale. Nowhere on my order screen or the invoice I receive did it say it was final sale. Ann Taylor's policy states "Merchandise with a .44, .77, or .88 price ending PRIOR TO ANY DISCOUNT, may not be returned or exchanged with or without a receipt". My items ended in .88 AFTER A DISCOUNT, not BEFORE and, therefore, are not subject to the return restrictions stated. However, Ann Taylor refused to accept the items for a return. They were "as a courtesy", as per the customer service representative in store #[redacted], exchanged for other sizes. Instead of processing the order as an exchange, what the store did was, in fact, process a return and place a NEW order for the same items in different sizes. The result: all the items were marked final sale on the new order.

Additionally, this ONE single order contained 4 articles of clothing. Ann Taylor charges a shipping fee of $7.50 PER ORDER. However, I have been charged $7.50 PER ITEM within the order. Each item was shipped separately from different stores and each was charged a $7.50 shipping fee.Desired Settlement: I should be refunded for, at least, the overcharge of shipping fees. I would appreciate it if a refund for the entire order was processed as this has been an incredibly aggravating, frustrating, and time consuming process and I feel taken advantage of.

Business

Response:

Hello,I am responding on behalf of Revdex.com Concern [redacted]. This client initially placed an order at LOFT.com on 1/**; and at the time we ran a promotion where select items were reduced to a temporary final sale price points ending in .44, .77, or .88. As such the client's items were considered final sale per the return guidelines at LOFT.com; however we understand the confusion overall given the information available at anntaylor.com. We will ensure the client's concerns with respect to these policies and their visibility is shared accordingly for future consideration.Ultimately however all the clients items were accept for return/exchange from this order (some through Online; some from her local store.) However client did place a replacement store styleFINDER order from her local store for new sizing. These orders should only be applicable to a single $7.50 shipping charge, however the 3 fulfilling stores all charged her $7.50 in error. As such I have processed a credit to the client for the total shipping charges of $22.50 as a courtesy. In addition for the time and effort in reaching out I will be mailing out some Corporate coupons from our offices that do not expire until the end of 2015. I have emailed the client on 4/**/15 confirming the refund of her shipping charges and advised the offers we will be mailing out. I've invited her to notify me should she encounter any issues however with her credit. Sincerely,[redacted], Corporate Client ContactANN INC. / LOFT

Review: I received an email today, stating that Ann Taylor is charging unauthorized shipping tax on my credit card. This is not legal. I called them and they said they could do that, which they can't. I was told (as I just ordered it) that is was in stock and not sent. I cancelled my order. I was informed I could not do that. I called my credit card company to block payment and dispute this charge. I hung up and went online...magically, NOW it states it was sent, to be received in 8-9 days, although it ALSO stated I would not receive it until 12/**/14. With millions of orders coming in to this company, I believe they are scamming the public out of millions of dollars. I was charged merchandise tax, which is lawful, BUT SHIPPING TAX? hOW CAN THEY CHARGE TAX ON SHIPPING?Desired Settlement: Total refund of said shipping tax, or they pay to return the item and refund me the TOTAL price.

Business

Response:

Dear [redacted]:In regards to the complaint received from [redacted], please know that an e-mail response was sent 12/**/14 to [redacted] from the Corporate Office. In our response we let [redacted] know that we were sorry to hear about the disappointment she experienced with her online order #[redacted]. We did let her know that we follow all applicable shipping tax regulations based on destination and that some areas tax shipping and handling charges as well as the merchandise subtotal. We did advise that the actual charge to her credit card did reflect the applicable taxes, and were calculated when placing her order. In addition, we advised that we are unable to cancel or edit any online order once it has been submitted. While we were unable to refund the shipping tax, or pay to return the item as she requested, we did let her know that if she chooses to return her item a return will be processed according to the guidelines of our return practice.Sincerely, [redacted]ANN INC.

Review: December *, 2013

To Whom It May Concern:

I had an experience at the [redacted] in Stamford CT yesterday and I must admit that I am completely disappointed in the customer service I received. On Wednesday November **, 2013, I purchased a few items from this location using my Loft charge account. After trying the items on at home I decided to keep some and return the others. I went to return the items to the store and I was told by the clerk that she was unable to except my return although I had a valid receipt and the charge card that the items were purchased with, without my ID. I explained to her that I did not have my Driver's License and she stated she needed a Passport. I believe this person's name was "[redacted]" and when I asked to speak with a manager, she stated that she was a manager. Her demeanor was condescending and very inappropriate in front of other customers and staff. She proceeded to read the fine print of the receipt as a way to belittle me. She asked if I would like to speak with another manager, who was an African American woman, I believed named "[redacted]". While she was very pleasant, she was unable to assist me with the return. In addition I requested the name and the number to the District Manager/ Area Director and they both were reluctant to provide that information as well.

I spoke with the Store Manager, [redacted] today who was apologetic and indicated that she would address the issues with this "manager" behaviors at the register in addition to some other inappropriate actions she displayed during my encounter at her location.

This hasn't been my first issue with this location; a few months ago I was sick and unable to get to the store to pay my bill. A friend of mine was harassed for ID although she was paying my bill with my valid LOFT card and cash. She was not completing any other transactions. When my friend was about to exit the store she was called back to complete the payment after several minutes of being harassed.

After talking to the Stamford store manager today, she confirmed that this is the new policy for returns which is one of the reasons I decided to move forward with an official complaint to the corporate office. This practice regarding returns and identification with a valid receipt is an inconvenience to all customers and frankly disrespectful to all of your card holders. There is nothing more satisfying than great customer service and easy returns regardless of the prices and the amount of money being spent. There are much more sophisticated shops and departments stores that are hassle free with payments, returns and the overall shopping experience. I am seriously considering closing my LOFT account and NEVER shopping at your stores again. I seriously hope that you consider taking a look at your overall policies and procedures. Your "manager" may also need some additional training on customer service and a reminder that it is because of consumers like me she has been given a job opportunity. I look forward to a response from your company regarding my experience and concerns with your business practices.Desired Settlement: I seriously hope that you consider taking a look at your overall policies and procedures. Your "manager" may also need some additional training on customer service and a reminder that it is because of consumers like me she has been given a job opportunity. I look forward to a response from your company regarding my experience and concerns with your business practices.

Business

Response:

Dear Dispute

Resolution Services:

In regards to the complaint received from [redacted], please

know that she did receive a phone call from our Corporate Office on December *,

2013 addressing her concerns.

I spoke with [redacted] and explained that this return practice was taking

place in select LOFT locations. The associate was following our return

guidelines as this location does require Photo Identification for all returns,

with or without the original receipt. I

did apologize for any disappointment and assured her the feedback regarding the

interaction with the associate would be shared with the District Manager for

review with the store team. I also let her know that her concerns regarding this

practice would be shared appropriately for internal review.

Sincerely,

Assistant

Manager

Corporate Client Contact

ANN INC.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: This response it not exactly what was discussed. In my letter there were several issues with Stamford location, not just the issue with the return. Brushing it off as a practice in "selective" stores in unacceptable. It is not OK for a business to have practices in one area or location and not another. It would appear that the Loft is choosing to conduct this practice in areas of lower income residents. During our conversation it was mentioned by [redacted] that ALL stores were practicing return w/ ID. Which one is it? I am not satisfied with this response and I am requesting that my complaint is elevated to a hire level other than this representative. In addition I would like to address that this an ongoing issue with the Stamford store harassing customers for ID for payments which is NOT the policy according to the store manager. These issues need to be address and as a customer and card holder I am need to feel confident that they will be, not brushed off as a "selective" practice.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com: RE: Case #[redacted]:

As an additional follow up on this concern from ANN INC. Corporate Client Contact office, I left a voice message for this client on 1/**/14 to connect with her directly. I have yet to hear back. I can reply with any updates once we speak.

In the event you have any specific questions for me, I can be reached directly at ###-###-####.

Sincerely,

Sr. Manager, Corporate Client Contact

ANN INC.

Review: I placed an order on October [redacted]. I was given 2 tracking numbers for the same order. One part of the order I received, the other I did not. The tracking number for the missing order clearly shows that the items were never delivered (according to the [redacted] website). I have called and emailed [redacted]. It's the second email I have received saying "they are looking into it." I feel if they cannot deliver the items - they should refund my credit card. The email I received tonight says they now need until November [redacted] to research it further. That will be very close to a month from my original order.Desired Settlement: I would like the items or a refund, but charging my card and not providing anything is not acceptable.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

The company refunded my money.

Sincerely,

Review: Order of several items 1/**/2014 online from Loft.com. 2 pairs of earrings came in one package which arrived 1/** while the remaining 5 pairs of pants were in a separate shipment according to the order confirmation for shipping. Both items were listed in their separate orders to arrive by 1/**/14. On 1/** the second shipment had not yet arrived and Loft was contacted. They said they would not be able to look for my shipment until 2/*/14 and I was to wait until then without the possibility for any refund. I contacted UPS to see whether they had even picked up the shipment, UPS confirmed it was never picked up from LOFTs fulfillment center. Loft was notified of this and confirmed they would not refund any money or make any further efforts until the shipment was confirmed lost on 2/*/14 after a "tracker" was put in place to attempt to locate the package. They are no longer responding to requests to close the order and return my money.Desired Settlement: I want my money returned to my CC account which was charged for an order that is obviously not coming as it hasnt even been shipped tho it was ordered 3 weeks ago and promised over a week ago.

Business

Response:

Dear [redacted]

[redacted]:

In regards to the complaint received from Suzanne [redacted], please know

that an e-mail response was sent 2/*/2014 to [redacted] from the

Corporate Office.

In our response, we let [redacted] know that we were sorry to hear that she did not receive one of the packages from her online

order and were disappointed to learn of the difficulty she encountered when

attempting to obtain a credit for these ite[redacted] Upon further

review of the order, a credit in the amount of $111.59 was processed

on February *, 2014 for these items. We also let her know that her concerns will be shared with our Online Management Team for internal review. A $25 LOFT E-Gift Certificate was also e-mailed to [redacted] as an

invitation to shop with us again.

Sincerely,

Sincerely,

Review: Shipped info to the wrong address but are charging me anyway even though I never received the order.

Nov **, 2014 I placed an online order with Ann Taylor. I updated my address since I had moved to [redacted] in July. When I received order confirmation they had the shipping address as my old address with billing going to my new address. I called them to let them know and they told me I would be reimbursed when the occupants of that address shipped the package back. I said this was wrong since the occupants might not send the package back or it could get lost in the mail. I filed a formal complaint and they gave me a provisional credit while they investigated. They now have charge me the dollar amount and claim it is because occupants never sent the merchandise back.Desired Settlement: Seeking a credit of 59 dollars. It's not the money it's the principle.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I spoke directly with Ann Taylor and they are processing the credit for me.

Sincerely,

Review: I would like to request a price adjustment for the order number [redacted] (please see the details as follows), which was placed on 9/**/13.While the item ordered is being shipped, I received the email (please see the attached the Ann Taylor email dated 9/16/13), which advertises $50 off the full-priced item over $100.I do believe that this promotion should apply to the purchase I made 5 days ago (the charge was not made until the following day, 9/**/13, which is 4 days actually).$109.00 - $50.00= $59.00I would greatly appreciate your consideration and the price adjustment to my Ann Taylor account.Desired Settlement: I would like to settle this complaint by being able to receive $50 off from the item I purchased which was advertised as $50 off within 7 days (5 days to be exact).

Business

Response:

Revdex.com: RE: Case # [redacted]:

ANN INC. would like to follow up in reference to the client concern submitted to the New York Revdex.com by client, [redacted] Westbrook.

We are sorry to hear of this client's frustration regarding a recent Ann Taylor Online Order # [redacted]2 and our Price Adjustment practice. The Ann Taylor Associate did reply within the parameters of our current Price Adjustment Practice. I have included a link to our guidelines for reference. This information is displayed at anntaylor.com for reference. As the offer was promotional, we do not offer adjustments as stipulated in our guidelines.

Price adjustments are not eligible on special promotions, including %'s off (e.g., 25%, 40%, and 50% etc.) and $'s off. [redacted]

Review: On Dec. ** I was charged $105.04 by Ann Taylor Loft, without my consent, for a duplicate of an order I had placed earlier in the month and already was charged for. I've requested for them to refund my card several times and reroute this order for return. I have contacted customer service online multiple times about this, with no reply or help.

I am a parent of a newborn baby who has just return to work. Now I'm spending my precious free time at home combing through my finances as it appears Loft has charged me several times over for one order. I'm also unproductively devoting my time to following up with them, with no reply. I am frustrated and at my wit's end. I just wish to be refunded for this order, and any other mischarges they have made. I don't have any more free time to devote to this.

Thanks,

[redacted]Desired Settlement: I would request a refund for the mischarges, and I request that they reroute whatever order they sent my way by mistake. I would also like to be compensated for the many hours I have spent contacting them with no resolution.

Business

Response:

Hello,I am responding on behalf of Revdex.com Concern #[redacted]. This client contacted us concerned over a recent charge of $105.04 to her account and order & shipping confirmation emails received on and around 12/**. Upon researching we've verified this was all generated due to an order the client originally placed back on 11/**/14. However that order had an incorrect shipping address so the client replaced it with our Online Store on 12/*. As such we were supposed to refund the client once her undeliverable shipment from the first order was returned to us. However when we went to credit the client; we noticed the first order from 11/** was stuck in a processing status. This means the client was actually never charged for the 11/** order; so to refund her for the returned shipment we had to manually push her order though. This resulted in the client receiving the charge so much later; and the lost package credit at nearly the same time. Upon review our Online Store actually only has refunded half that original order; so as of today I've refunded the other half; and emailed the client apologizing and explaining the confusion. In addition I've emailed the client an E-Gift Certificate for the overall frustration encountered. At this time the client's original 11/** order has been fully resolved and I've invited client to notify me should she experience any issues with her 12/** or 1/5 credits posting.Sincerely,[redacted]

Review: I originally ordered 3 items from www.[redacted].com including a tote, a top and a sweater. I immediately received a confirmation email for all 3 items. The next day I got an email that the top would be shipping and my other 2 items would be shipping shortly. The day after that I received an email saying that you did not have the tote (Style #:[redacted]) in stock anymore and therefore I would not be getting it--after I had received confirmation that I would be getting it, paid for it, and 2 days had passed. The ONLY reason I placed the order and paid the $8.95 flat rate shipping in the first place was for that tote and I wouldn't be getting it anyway, so I wrote an email (incident #[redacted]) to customer service requesting a refund for my shipping, which was granted. Then I received the top I had ordered (style #:[redacted]) and it was the wrong color--I received it in Black when I ordered Autumn Berry. This was the second issue with the order and so I called customer service and talked to a representative that helped me reorder my item in the correct color at the same price with free shipping. I received confirmation for that item as well. Then when I received the top which I had reordered it was STILL WRONG. It was once again black, not autumn berry. I called Loft again and this time the customer service was completely unhelpful and unreasonable. I requested 60% off the item when reordered as opposed to the 40% off I had paid because that was the current price of the item and they had messed it up TWICE at this point. They refused to do that and cited that it wasn't their "practice" to do that and no other reason...this was all after I was on hold for almost 35 minutes just for her to tell me that they weren't going to fix the problem they had created. I don't know the name of the woman I spoke with but I called on 11/**/13 at 7:32pm EST. I then asked to speak with a [redacted] and she told me I would wait 2-3 minutes. I stayed on the line for about 5-10 more minutes and then hung up because I wasn't going to waste any more time trying to speak with people who weren't helping me and who didn't care about the multiple issues with my order. The last issue has YET to be resolved. I also went online and the shirt I had to order twice is no longer even available so they have screwed me out of 2 of 3 items I had ordered and paid for. I also got an email from them containing a customer survey which I filled out, letting them know they had failed completely to assist me with this THIRD issue with my order. I got an email back (incident# [redacted]) asking for my phone number and when it was best for me to be contacted by a [redacted] if I wished to have a [redacted] call me. 3 days have passed and I haven't heard a word back from them. This complete collapse of customer service is pathetic coming from a large business like this--and I have yet to speak to any [redacted] to date. The multiple apologies I have recieved have done nothing to help me resolve the lack of service and help I have received from contacting LOFT through the service survey I completed, 2 emails I have sent and the 2 calls I have made regarding this "attempt" to fulfill a simple 3 item order. Service in store is innnfinitely better in store and I will NEVER shop online with them again.Desired Settlement: I expect nothing less than a SINCERE apology and to receive a gift credit in the amount that I paid for the shirt to use IN STORE since I can't expect to get anything right from their online store. This would be to replace the shirt I ordered TWICE and is no longer available.

Business

Response:

Revdex.com: RE: Case # [redacted]:

Review: I placed an order at loft.com and never recieved my package that was supposedly delivered on June *, 2015. I contacted [redacted] and Ann Taylor Loft about this and I was told that a tracer was initiated and that I would have to wait until June **, 2015 to get the results of the tracer then action could be taken. I have had several exchanges with Loft Client Services via email about this issue and just wanted the item I ordered. When June [redacted] came and no one knew where my order was I was very disappointed. Loft client services informed me that they would refund my money, but if I wanted the item I ordered I would have to repurchase the item. This is absolutely appalling. The fact that I had to wait two additional weeks for a item I never recieved only to have to repurchase it is horrible customer service. I was told that this was the "best resolution" to my issue. Most companies that care about their loyal customers would have simply sent a replacement item, but greedy, cold and uncaring Loft makes their customers re purchase items that they never recieved. I am disappointed in this company as I was told by [redacted] that they were already paid for the claim, they already got their money back, meanwhile I was told to repurchase the item. This policy is ridiculous and absurd. Why should I have to repurchase my replacement item that I never recieved? Especially after waiting an additional two weeks. This is the worst customer service experience I have had. They refunded my money only to make me repurchase the item I never got. I would like my money back for my replacement item, as this company has shady customer service policies. If they cared about their clients, then they would have sent me a replacement item after the issue went on for a week. I can't bleive that I waited an additional two weeks only to pay for it again. I am completely dissatisfied and I tried to speak with someone higher up there was no one available.Desired Settlement: I would like my money back for my replacement item as the shipper already paid Loft, and I was charged twice for this item that as of June ** I still have not received.

Business

Response:

Dear [redacted]:In regards to the complaint received from [redacted], please know that an e-mail response was sent 6/**/15 to [redacted] from the Corporate Office. In our response we let [redacted] know that we were sorry to hear about the difficulty she experienced with her online order #[redacted] and apologized for any disappointment or inconvenience. We did advise that we do have a process in place regarding lost packages and that our online store was following this process. However, her feedback and suggestions regarding this process would be shared with our Online Management Team for future consideration.I also advised that upon further review, a credit in the amount of -$34.65 was processed on June **, 2015 to the [redacted] used for her purchase. This credit was for the lost package from her order. In addition, I let her know that I did see that a new order was placed for this item on June **, 2015 with complimentary 3rd business day shipping, charging her [redacted] $34.65.As a courtesy, I also credited her [redacted] $8.95 for the shipping fee that she paid on her initial order.Sincerely, [redacted]

[redacted]ANN INC.

Review: The sign outside the Ann Taylor store on [redacted]. in Pasadena advertised "30% off Everything." The fine print said "Reduction taken at register." There were at least a dozen, smaller, signs that were identical throughout the store. When I went to buy 2 dresses, I was told one of them was not on sale because it was a new arrival. I pointed out all of the signs that said no such thing, and were clear about "Everything" being on sale. I reported the problem to the corporate office, and received a letter back offering me a coupon and apologizing for my "confusion." This is clearly false advertising, and smacks of bait-and-switch. I have photos of the signs. I refused to buy the dress at full price.Desired Settlement: I expect the store to acknowledge their deception in this advertising, and assure the public it will not happen again.

Business

Response:

Dear [redacted]:

In regards to the complaint received from [redacted], please know that an e-mail response was sent 6/**/2013 to [redacted] from the Corporate Office.

In our response we let [redacted] know that we were sorry to hear about the disappointment she experienced when visiting our Pasadena Ann Taylor store and when contacting us directly regarding the promotional offer. We did explain that the 30% Off Everything promotional offer did have exclusions, as additional signs were displayed within the store that referenced new arrivals were not included in the total store promotion. We let her know we do not require our associates to honor a price that is not accurate, but we would share her feedback with our Marketing Team so they may review this matter for future promotions. We again offered to mail the special retail store offer if she wanted to follow up with her mailing address.

Sincerely,

Assistant Manager

Corporate Client Contact

ANN INC.

Review: On June *, 2015, I purchased a $150 gift card online from Loft. The card was delivered by [redacted] but I never received the card, they left the card out front and I presume someone walked away with it. I called Loft on 6/**/15 to follow-up on the status of the card and I was told that they had to settle the dispute with [redacted] and it would take several days. I went the next day to the Loft located at [redacted] in Queens, to purchase another card because I needed the card by 6/**/15. I purchased a $200 card at the store. The week after I received the $150 card which I sent back on 6/**/15 via [redacted], because I no longer needed it. Loft received the card on 7/*/15. I called Loft at ###-###-#### on 7/**/15 to follow up because I had not received the credit on my card. I was told it takes 3 weeks to process. I called back again on 8/**/15 because I had not received the credit. The female employee was cordial and told me she would contact me or email me the very next day in order to resolve the situation. It is now 8/**/15 and nothing, this is very frustrating. Seven weeks have gone by and I have yet to receive my credit, no explanations, no email. Seriously, how long does it take to scan a card and give me my credit of $150, minus the shipping for [redacted].Desired Settlement: I want my credit of $150 and they should pay for the shipping of [redacted], for inconveniencing me. That is the very least they could do.

Business

Response:

Dear Revdex.com: (RE: ID# [redacted]) ANN INC. would like to reply to the complaint submitted b client, [redacted]. We are sorry for the overall disappointment this client experienced as a result of a recent LOFT Gift Card. While there is a process in place to devalue Gift Cards and apply the credit to the Credit Card, we are sorry for the additional frustration it took to process the credit. At this time, our Sales Audit Department has devalued the Gift Card and applied the credit to the client’s credit card used for this [redacted] order. In addition, I sent the client an email today, 8/** with our follow up and resolution. I have extended a courtesy offer for the client to potentially use on a future purchase in any of our Ann Taylor, LOFT or Lou & Grey stores for the overall disappointment. We are considering this concern resolved. Please do not hesitate to contact me directly at ###-###-#### if you have any additional questions or concerns. Sincerely, Michelle S[redacted]Sr. Manager, Corporate Client ContactANNINC.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On 01/**/2015 I purchased a $200 gift certificate for my daughter.when she recieved it and try to use it she was told the card was empty and had no balance.I remember the purchase of this gift card where well.the sales clerk asked me to pick a card from the counter display .I did and she swiped it to load the $200.she said the card did not accept the money load and tried it again.she said it did not work again and to please pick another card.I did gave it to her she swiped it and said it loaded with the $200. I have been scamed by this establishment I believe the first card loaded and I was given an empty card.I have all of the pertinent prof of purchase on this date ,I used my [redacted] to pay for the card and have a transaction code and a purchase code.I contacted the loft corporate customer service and was told they could not help me.I then sent an email complaint to corperate and they will not respond.I desire a total refund!

Product_Or_Service: Gift cardDesired Settlement: DesiredSettlementID: Other (requires explanation)

A replacement card or total refund.

Business

Response:

Revdex.com: Case # [redacted]: ANN INC. would like to provide our follow up and resolution from the client concern submitted by [redacted]. Please see our follow up below. FOLLOW UP/RESOLUTION:- 3/* spoke to the client directly. - Obtained details from the initialtransaction in order to research further with our Sales Audit Team. - It was determined that the incorrect Gift- Card was given to him in error when he was in the store. The funds were stillon the Gift Card; therefore, the $200 amount was devalued and added to the Gift- Card in his daughter’s possession.I spoke to the client with our follow up today, 3/*. He was appreciative of the follow up and resolution. I am sending out a courtesy offer to his daughter for any inconvenience. We are considering this concern resolved to the client’s satisfaction. Please let me know if you have any additionalquestions. Sincerely, [redacted]ANN INC.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased 3 items from The [redacted] ([redacted]) and sales representative assured me that I could return any item within 60 days as long as I had ID and garments had not been worn.

I returned 2 items, tags attached, items clearly not worn. I was asked for a photo ID and gave them my driver's license.

At that time, they informed me that their policy is to scan my driver's license into their database! I was forced to comply however, I believe that this is a clear violation of my privacy. They now have all my personal information (photo ID, address, signature, credit card) in their database. This policy should be posted throughout the store as a warning. With the high incidence of identity theft, this policy is irrational and unreasonable for items under $100! I WOULD LIKE TO HAVE ALL MY PERSONAL INFORMATION REMOVED FROM THEIR DATABASE IMMEDIATELY.Desired Settlement: Remove my name, address, photo, signature, credit card information from your database immediately. Take me off all your mailing lists. Change your store policy.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The item I ordered online never arrived. After calling and emailing numerous times, I have failed to recieve a refund or a replaement product. After two weeks, the company stopped responding to my calls and emails.Desired Settlement: I would like to recieve a full refund (including tax and shipping charges) on the credit card I used to purchase the order.

Business

Response:

Hello,