Ann Taylor

Dear [redacted] ***:In response to the continued follow up from [redacted] , we will not be providing any exceptions to our policyIn addition, we will not be providing the $reward card she is requesting, as the points for her $reward card were already added to her account and were included in the $reward card she receivedWe have addressed her concerns in full and we will not be providing any additional correspondence regarding her complaint Sincerely, [redacted] ***

Dear *** ***:In regards to the complaint received from [redacted] , please know that an e-mail response was sent to [redacted] from the Corporate OfficeIn our response we let [redacted] know that we were sorry to hear about the disappointment she experienced with her online order # [redacted] We did let her know that we follow all applicable shipping tax regulations based on destination and that some areas tax shipping and handling charges as well as the merchandise subtotalWe did advise that the actual charge to her credit card did reflect the applicable taxes, and were calculated when placing her orderIn addition, we advised that we are unable to cancel or edit any online order once it has been submittedWhile we were unable to refund the shipping tax, or pay to return the item as she requested, we did let her know that if she chooses to return her item a return will be processed according to the guidelines of our return practice.Sincerely, *** [redacted] [redacted] [redacted] ANN INC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved The company refunded my money Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Hello I am following up with regards to Revdex.com Case [redacted] This client's online Maternity return was processed on 10/ [redacted] after being shipped back by our retail storeClient received the promised email notification of her return being completed as requestedHowever given the return fell outside our day return window it went onto an E-Gift Certificate as opposed to client's original tenderGiven the client was unaware of our Maternity return policy as of 10/ [redacted] I have had the funds transferred from the E-Gift Certificate she received back to her credit cardI've emailed the client notifying her she will see this return credit post to her account within several business days, and invited her to notify us should she experience any further issues Sincerely, [redacted] ANN INC/ LOFT

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I would like to receive a personal email and confirmation when my returns have been posted to my account, and status throughout the process In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:ANN INCwould like to respond to the client's additional rejection to our responseWe are sorry for the continued disappointment in our follow upTo further clarify, regardless if the order confirmation email was replied to or forwarded, our system would have read it as a "no reply" response based on the subject lineDue to this the client still should have receive the same automated bounceback informing them their email will not receive a response unless resubmitted through our website and we regret the overall confusion and frustration.At this time however the client's initial concern involving her order has been addressed and resolved in full with no further action to takeAgain, we regret that our continued communications have not met with this client’s expectations; however, we consider this concern resolved and responded to fully.Sincerely, [redacted] ***

Revdex.com: RE: Case # [redacted] ANN INC would like to reply to the concern submitted to the Revdex.com by client, [redacted] We are sorry to her of the client’s disappointment with her online orderUpon further review, the client placed her order for 3rd day shipping after the pm cut off time which is stated on the websiteAs our goal is to expedite an order once submitted, the ability to cancel or edit is not a current option In addition, we have fully reviewed the call and we will certainly follow up further based on the perspective shared by the clientThe client was told a supervisor would follow up once available within the time frame mentioned as they were in a meeting The shipping fee has been refunded in the amount of $as a courtesyThe package is scheduled to be delivered today, 12/which is on time based on the time frame the order was placed, after pm on 11/which is the third business dayA message was left for the client today, 12/with our follow up Again, we are sorry for the overall disappointment and the feedback will be shared for internal reviewWe are considering this concern resolved Sincerely, Michelle S [redacted] SrManager, Corporate Client Contact ANN INC

Hello,I am responding on behalf of Revdex.com Concern # [redacted] This client has a merchandise credit for our stores she received several years ago for a in-store return she completedShe was unable to find product really meeting her needs due to more limited sizes in-stores, and as such requested the merchandise credit be redeemed/exchanged for cash or checkUnfortunately per the guidelines in writing on the back of all merchandise credits; they are not redeemable for cash and are only valid at our retail locationsHowever given the client initially stated she was unable to redeem her merchandise credit due to limited sizing within our retail locations; as a one time courtesy I offered a work around solution so that she may utilize her merchandise credit towards an Online Store order to have access to additional sizingThe client however has declined this option, and only wishes to receive cash/check for her merchandise creditPer the guidelines of the card we are unable to accommodate this request; however should the client change her mind we will still be happy to offer the work around solution which will allow her to apply the merchandise credit to our Online StoreSincerely, [redacted] ANN INC/ Ann Taylor

Revdex.com: Case # [redacted] : ANN INCwould like to provide our follow up and resolution from the client concern submitted by [redacted] ***Please see our follow up belowFOLLOW UP/RESOLUTION:- 3/ [redacted] spoke to the client directly - Obtained details from the initialtransaction in order to research further with our Sales Audit Team - It was determined that the incorrect Gift- Card was given to him in error when he was in the storeThe funds were stillon the Gift Card; therefore, the $amount was devalued and added to the Gift- Card in his daughter’s possession.I spoke to the client with our follow up today, 3/*He was appreciative of the follow up and resolutionI am sending out a courtesy offer to his daughter for any inconvenienceWe are considering this concern resolved to the client’s satisfactionPlease let me know if you have any additionalquestionsSincerely, [redacted] ANN INC

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** ***

Revdex.com: Case # ***: ANN INCwould like to provide our follow up/resolution to the client complaint submitted by *** ***We are sorry for any confusion, the client initially responded to an order confirmation email which is a “no reply” email addressThis appears to be part of the
reason for any delay in a response to the initial concern After further review of the Online concern (Order #***), a credit has been processed in the amount of $186.52, to her Ann Taylor/LOFT Credit Card (for the incorrect items) from order ***She has received an email update today, 3/** notifying her the credit has been processedWhile there is a process in place and time frame for our Online Returns Department to process credits for missing/incorrect items, we are truly sorry for any disappointment this experience has causedIn the event the client is interested in placing a new order, we would recommend contacting * *** *** *** and an agent will gladly assist. In the event there are any additional concerns, please do not hesitate to contact me directly at *** ***. Sincerely, *** ***
*** *** *** *** ***
*** ***

Hello,I am following up on behalf of Revdex.com Concern #***Given the client has advised she is a California resident; per the guidelines of our Merchandise Credits within California; we are able to devalue her Merchandise Credit and issue a Home Office check for the fundsI have offered this resolution to the client; and will have a send check mailed to a California address of her choosingAt this time we have offered the client her requested resolution and have reviewed and addressed her concerns in full. Sincerely,*** ***
*** *** *** *** ***ANN INC/ Ann Taylor

Dear Whitney *** ***:In regards to the complaint received from *** ***, please know that an e-mail response was sent 2/**/to *** from the Corporate Office. In our response we let *** *** know that we were sorry to hear about the difficulty she experienced when
applying her two LOFT LOVE Rewards Cards to her recent online order #*** and when contacting us directlyWe did let her know that upon further review we verified that two credits in the amount of $and $were applied to her account on February *, As an invitation for her to shop with us again, we mailed a special retail store offer to the address she provided to the Revdex.com. Sincerely, *** ***
*** ***
*** *** ***
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Hi ***, It is possible for you to escalate this issue to someone else witin the merchant's organizationThe merchant policy does not state on their website you are not allowed to cancel your order
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,*** ***

Dear *** ***:In regards to the complaint received from *** ***, please know that an e-mail response was sent 3/**/to *** from the Corporate OfficeIn our response we let *** *** know that we were sorry to hear about
any disappointment she experienced when attempting to place her online order during our recent flash saleWe did let her know that the additional 60% off discount was valid on sale merchandise; however, in reviewing the Pebbled Signature Tote, style #349955, the only color that was part of this particular sale was the Taupe Latte, which was priced at $We did advise that the additional colors, which included the Dark Sky, were not part of this particular promotional offer and were still marked at a full-price of $118.00. We apologized for any confusion, as the Taupe Latte color had sold out and was no longer available for purchaseWe did advise that the appropriate price point was provided for the additional colors and that our website will continue to reflect these price differencesWe assured her that her overall feedback was shared with our Online Management Team Team for internal review and future considerationIn addition, we also advised her that as a onetime courtesy, we would be happy to provide her with a 60% discount on the Pebbled Signature Tote, style #349955, in the Dark Sky colorIf she is interested in placing this order, she will need to contact us and an associate would provide complimentary standard ground shipping while honoring a 60% discount on this tote.Sincerely, *** ***
*** ***
*** *** ***ANN INC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I am not satisfied by the company's offer to resolve my issueIf a $gift card can be issued I don't understand why the company is not willing to issue the difference on a gift card.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***:In regards to the complaint received from *** ***, please know that an e-mail response was sent 12/**/to *** from the Corporate OfficeIn our response we let *** *** know that we were sorry to hear about the
disappointment shared regarding her most recent online order experienceWe did explain our price adjustment practice (Price adjustments are not eligible on special promotions that feature percentages off (e.g., 25%, 40%, and 50% etc.) and dollars off.) and advised her that she was not eligible for a price adjustment as requestedIn addition, we advised her that we are unable to cancel or edit any online order once it has been submittedWe did share her overall feedback with our Online Management Team for internal review and future consideration.We did inform her that a $Ann Taylor E-Gift Certificate was emailed on December **, to the email address: *** and advised the certificate may only be redeemed at ANNTAYLOR.COMIn reviewing the certificate, it is showing a working balance of $20.00.Sincerely, *** ***
*** ***
*** *** ***
*** ***

Hello,I am responding on behalf of Revdex.com Concern ***This client initially placed an order at LOFT.com on 1/**; and at the time we ran a promotion where select items were reduced to a temporary final sale price points ending in .44, .77, or As such the client's items were considered final
sale per the return guidelines at LOFT.com; however we understand the confusion overall given the information available at anntaylor.comWe will ensure the client's concerns with respect to these policies and their visibility is shared accordingly for future consideration.Ultimately however all the clients items were accept for return/exchange from this order (some through Online; some from her local store.) However client did place a replacement store styleFINDER order from her local store for new sizingThese orders should only be applicable to a single $shipping charge, however the fulfilling stores all charged her $in errorAs such I have processed a credit to the client for the total shipping charges of $as a courtesyIn addition for the time and effort in reaching out I will be mailing out some Corporate coupons from our offices that do not expire until the end of I have emailed the client on 4/**/confirming the refund of her shipping charges and advised the offers we will be mailing outI've invited her to notify me should she encounter any issues however with her credit. Sincerely,*** *** ***, Corporate Client ContactANN INC/ LOFT