Anna Joy's Bridal and Formalwear Boutique

Review: a friend of mine was getting married in May, so we decided to go to anna joys to looks at bridesmaids dresses. There were 4 of us getting dresses thats day. the dresses we bought for $200 a piece. my friends sister cover the cost of mine that day since I did not have the $200 on me but I later paid her back for the dress. her name is [redacted] and that is who the dresses were purchased under. in the beginning of April, my friend called me to tell me the wedding was cancelled. we called anna joys and I asked to speak with the owner. later she called me back and proceeded to tell me that she could not cancel our order even though the dresses were not supposed to be shipped until May 1st. the dresses had not even been shipped but she told me on the phone that she had already paid the girls Commission that work for her and that she would be losing money by refunding our money back for the dresses. she also told me that it does not help her business to have to cancel the orders and lose money that way but that the business that had the dresses what it allow her to cancel the orders anyways. this issue bothered me most because I have not received the dress and it was still at the place where they make them. I would understand if we had already gotten the dresses and took them home but they had not even been shipped to anna joys at the time I had called and werent due to be shipped for another month. She proceeded to tell me that she is not making any money by canceling all 4 of our orders ($800) total value. So in other words the 4 of us lose 200 dollars for a dress that we will never wear and probably wont be able to sell for 1/4 the price we paid for it. Th e owner was just very rude the day we bought the dresses so I should hVe known that day not to purchase from them anyways but I am affiliated with a local fire department and do a lot with pageants and I quite frankly dont think I will ever refer people to go to her store for any of their pageant needs. I have never been this unsatisfied with any business ive been toDesired Settlement: I would like my money back. I will return my dress as is picked up today from the store with the tags on it and I would like an apology. Ive never had anyone to be this rude or inconsiderate. Thank you for your time

Business

Response:

Whenever we sell any merchandise in our store, a contract is signed by the customer making the purchase that simply states: “Due to the nature of our apparel, refunds, exchanges or credits are NOT allowed on ANY merchandise. Should the occasion be cancelled or postponed, the deposit is NOT refundable. The merchandise is to be paid in full and picked up by the original specified date. All sales are final. See back for complete policy.”On the back of our contract it states:“Once an order has been placed with the manufacturer, NO changes or cancellations may be made. If a cancellation is made prior to the order being placed with the manufacturer there will be a $25 per dress cancellation fee.”By signing this contract, [redacted] was responsible for this purchase and agreed the foregoing terms and conditions of the receipt and of the purchase she was making. When [redacted] voiced her concerns over the phone with the owner, the owner clearly stated that the order had been placed and there was nothing we could do. Because the manufacturer gives us an approximate ship date does not mean that we can still cancel the order before that date. When our store places an order with a company, they send the order to their manufacturer to have the garments made. The order is then sent back to the company and then shipped out to our store by that specified ship date. When [redacted] called, the owner went over the contract terms and conditions with her expressing that we could not cancel the order and would not refund the order. The owner simply stated that this matter should be taken up with the bride. When her dress came in, we promptly called [redacted] to let her know the dresses had arrived. In order for [redacted] to physically take the merchandise out of the store, [redacted] had to give us permission for her to do so. Again, [redacted] is the rightful owner of these garments in question. When [redacted] came in to pick up her dress, the owner offered to let her know if someone else was interested in that dress so [redacted] may be able to sell it.Also, our consultants DO NOT make commission on ANY of our sales. This was never stated to [redacted] by anyone in our store. It is not the responsibility of Anna Joy’s to refund the cost for these gowns as the contract clearly states it is not our policy to do so. We do not have a contract with [redacted] because she did not make a purchase in our store. Therefore, she is not one of our customers and will not be refunded for a purchase she did not make at Anna Joy’s. We will not be refunding any money for this bridal party as the contract was made clear at the time of purchase and signed by each customer who made a purchase with us acknowledging their full agreement to our terms and condition of the purchase.