Anna Maria Vacations

DON’T RENT HERE there are much nicer places. We are a large family that vacations with adults, kids and grandkids. We stayed at The Blue Horizon last year. Had a nice time so we went again this year. Many, many issues this year, that made the stay terrible! For the amount of money it costs to rent this high end place it was sub par and we won’t be going back ever again.

This was mid April. The pool and hot tub was very cold. The pool/hot tub heater didn’t work. Anna Maria Vacations was called and they sent a maintenance person out the next day. He said he could not fix it they would send someone else. That person, didn’t know how to fix it either. We called every morning for the next 6 days because we got the run around and different excuses every time we called. It never was fixed by the time we checked out on the following Saturday.

It really ruined my vacation not being able to use the spa and pool. Last year we had spent the later part of the day at the pool and then in the evenings in the hot tub. I personally needed the hot tub, as I am undergoing cancer treatment and vacations are hard for me.The hot water helps, especially with all the walking that happens on a vacation. Knowing Blue Horizon had a nice hot tub on site, right outside my bedroom door was one of the main reasons I went this year.The pool and spa was unusable.

The next thing we noticed was how severely the deck on the ocean house swayed back and forth when anyone walked on it or even pulled a chair out. It felt very unsafe and you could visually see where it was pulled away from the house. Many in our group didn’t use the deck because they felt unsafe and feared it would collapse.

Cleanliness has gone by the wayside. Some of the sheets on the beds looked as if they hadn’t been changed and one room in the back house had blood on them. One person found socks just under the bed and another found sunglasses. The floors felt like there was sand left on them, like they hadn’t been mopped.

There are many TV's in the two buildings. The only one that worked was the ocean house living room, none of the others worked. We tried new batteries in the remotes, still didn’t work.In the back units and lower unit of ocean house, there was hardly any kitchen utensils in the cupboards and drawers.

The AC units on the ocean house are connected to the wall of the house which makes an extreme vibration and is so LOUD, the people sleeping in the two lower bedrooms would sleep on the couch, couldn’t sleep, etc… Plan on bringing a sleep machines or better yet earplugs! The internet is slow so if you plan to do work or school, good luck.

When you pay that kind of money you expect everything to be top notch, and for the most part, last year it was. It seems someone is not doing their job checking things out between bookings, making sure that everything works properly and that it is cleaned properly. Either the owner does not want to keep the place maintained or AMI Vacations management company is not doing their job, customers are not a priority.

Also note, if you are going to rent golf carts there is only 1 receptacle on the corner of the garage and the breaker kept tripping. They need to install some receptacles at the driveway because most people rent golf carts on that Island.

The place needs maintenance!. On a positive note, it is a great location and great beach out front and can accommodates a large group. We will not be coming back to the Blue Horizon.

Rented a condo for a weekAfter one day into rental the a/c unit brokeWas left for four days without a properly working air unitHorrible customer service

Haven't even stayed at their property and already know I'll love it! Their customer service is superior; and I mean - SUPERIOR! Website is LOADED with information - interactive floor plans are awesome. You can make payments online, no penalty for using credit card, etc. I have no doubt the house we rented will be amazing and they reply to emails within minutes sometimes, even if they can't handle the issue right away, they don't forget to reply even after a weekend has passed! Absolutely great company and I rent 3 times a year from [redacted] and others and these guys are top notch.

Rented a condo for a week. After one day into rental the a/c unit broke. Was left for four days without a properly working air unit. Horrible customer service.