Anna's Linens

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

There has been a prior refund that we show in Amazon that was done for $ Today another refund for shipping cost has been done for $ this is a total of $ which the customer has paid

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint
resolved
Regards,
*** ***

We apologize for the inconvenience this has causedPlease be advised your shipping charges were refunded as well

This item is no longer available and a refund has been processed in full

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I will not except there awful reply you can tell that they have no regards to there customers feelings by there simple responseI have attached reply's from them to the multi messages I sent via ebay and thru there main store web site, I started sending messages on Dec 17th if you notice they did not start replying until Dec 23rd the day after they gave me a refundAlso you will notice they are still telling my order is being shippedAs I said I did not care if I received my order after Christmas I just wanted to no if I was going to receive for sure what I orderedI planned on giving my son and daughter a picture of what I purchased and telling them there was a dely in the shippingI did not want to give them a picture of something that I was NOT going to getBecause of the awful way they treat there customers I did NOT receive what I ordered and I was unable to purchase them any thing else because they took so long refunding my money for a item they didn't even have in stock I did not have the money returned to my debit card to purchase anotherI told the women I spoke with at there corporate office that issuing a refund on Dec 22nd will not get deposited back on to my card in time for me to shop for another and she then told me it would take hrsNot true just another way to make me the customer shut up and go awayAs of today Dec 26th the money still is not back on my debit cardI live on a fixed income and I don't have $laying around so I was unable to give my son and daughter anything for ChristmasI'm very upset by this whole thing
Regards,
*** ***

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I show a refund of $to my account on 01/Nowhere is there a refund of $Now the company, after going back and forth for the last month with me, is blaming *** Payments services and now all of a sudden saying that I need to call themThey tell me I need to take it up with themSo I call *** today and guess what *** says?? That they have no idea why Anna's Linens would tell me to call them and they can't find any record of the refundAnna's Linens just keeps telling me that a refund for $was processedWell, I told them that I'm looking at my account and there is no refund in that amountOnly one for $Customer service just kept repeating back to me that I was refundedTHEN, instead of offering to find out what's going on and try to help me, they tell me I have to call ***! This is the most ridiculous and awful customer service I've ever had from any company! Actually, I take that backI don't know what you call this but it's not customer service
Regards,
*** ***

Thank you for brining this to our attentionThis customer was refunded in full and was also kind enough to let u s know about her also receiving the itemWe informed the customer to keep the item at no charge.We will be able to honor a gift card for $ to Annas Linens if this is acceptable to
the customer

Hello, we apologize for the error and have refunded for $ Please discard the towels at this timeWe apologize for the inconvienenve but this was a system issue and was an oversight on our end.Again, the order has been refunded for the amount of $

The customer will need to drop the *** dispute to get fully refunded

I would like to add more info to my complaint against Anna's LinensI called the customer service after filing this complaint and was told by another rep that because the reps that I spoke with on Dec 17th 18th and 19th did not do there job by sending a request to have my item shipped right away
that now because it is days before Christmas it is to late for them to do anything about my order and no further information is availableI told the rep I just need to no if I'm going to receive my order at allHe then told me there was no information available and I would just have to waitI want my order and I cfan't believe how this store treats it's customersI'm so upsetI feel like I'm being taken advantage of can someone please help me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference,
details of the offer I reviewed appear below
[I would need to know the manner in which Anna's Linens plans to make the refund and if they are bound by that commitment, by virtue of correspondence via Revdex.com. With my experience regarding this transaction thus far, I would need a firm and legal commitment, with details, validated through Revdex.com. This has been an unpleasant experience and no one wants it resolved more than I. Thank you.]
Regards,
*** ***

We cannot refund this until the *** issue is closed