Annabelle's Restaurant

When investigating [redacted] Chargeback Request, it was determined that he had purchased Skyride Upgrade tickets and redeemed them at our Ticket Counter for boarding passes to the NY SKYRIDEOur turnstile records show the date and time the tickets were scanned, and we provided proof of such to the credit card companyHis complaint cited "claims to have not received the goods/services" which we were able to refute with our documentsAnd thus, the credit card company refused the chargebackThe tickets sold to [redacted] are NY SKYRIDE upgrade ticketsThese are discounted tickets to our attraction for those individuals who already possess Empire State Building tickets and wish to add NY SKYRIDE to their ESB experienceThese tickets are considered as part of our "Fast Track" program as they allow the customer to skip all queuing inside the Empire State Building Observatory ticket office by utilizing the NY SKYRIDE entranceNY SKYRIDE is not a scammer companyThe ticket backup supplied to the credit card company was not fraudulentWe will be contacting [redacted] directly to come to an amicable resolution

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Thank
you for informing us of your recent
experience with New York SkyrideWe take
all complaints seriously and will be contacting the customer directly to
address her specific issues

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We are truly sorry that you did not receive and enjoy your NYC experience while visiting the Empire State BuildingA refund for the Skyride portion of your purchase was issued on April *** based on information sent up to the Accounting DepartmentWe will contact you via email shortly with a copy
of your refund slipThank you

We are truly sorry that you did not receive and enjoy your NYC experience while visiting the Empire State BuildingWe do not condone behavior as you described; and with direct feedback like yours, we are able to admonish, suspend or even terminate employees for violating company policiesWe were
contacted via email by another person in your party on May *** and a response was issued on May ***After receiving purchase details for both charges, a refund for both parties was issued on May ***

When investigating *** *** Chargeback Request, it was determined that he had purchased Skyride Upgrade tickets and redeemed them at our Ticket Counter for boarding passes to the NY SKYRIDEOur turnstile records show the date and time the tickets were scanned, and we provided proof of such to
the credit card companyHis complaint cited "claims to have not received the goods/services" which we were able to refute with our documentsAnd thus, the credit card company refused the chargebackThe tickets sold to *** *** are NY SKYRIDE upgrade ticketsThese are discounted tickets to our attraction for those individuals who already possess Empire State Building tickets and wish to add NY SKYRIDE to their ESB experienceThese tickets are considered as part of our "Fast Track" program as they allow the customer to skip all queuing inside the Empire State Building Observatory ticket office by utilizing the NY SKYRIDE entranceNY SKYRIDE is not a scammer companyThe ticket backup supplied to the credit card company was not fraudulentWe will be contacting *** *** directly to come to an amicable resolution

We do not condone the sales tactics utilized by the agent in the complaintWe received the customer's email complaint on 06/**, and it was forwarded to management for review and appropriate disciplinary actionWe issued a full refund to *** *** on 06/**Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***