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Annandale Locksmith

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Annandale Locksmith Reviews (1)

Review: The dispatcher did not establish a price quote over the phone, though the company website states the rep will provide an estimate. When the locksmith arrived, he asked if pricing had been established (it had not), then quoted me $30 for the service call (website states $15) and $189 for a basic residential doorknob (website states starting price of $45). He described our residential lock as a "complicated commercial lock" that he wasn't sure he would be able to unlock with the tools he had on hand. When I told him that the pricing seemed unfair, he agreed that he was wrong about the service call charge, but stood firm on the price of $189, continuing to claim the lock was commercial-grade (it is not). It took him less than 1 minute to open the door; in the meantime, I called the dispatcher about pricing because it was clear he was trying to overcharge me for the service. Before I could reach the dispatcher, he had already come outside having opened the door. When I told him I was on the phone asking the dispatcher about pricing and asking to speak to a manager, he immediately became angry and ran back up to my apartment to lock me out of my home again. When I reached the dispatcher, she said she would have a manager call me immediately, so I got off the phone to speak with the locksmith. I told him that I was happy to pay him, but that I wanted to be given a fair price. Clearly this was not a difficult lock he claimed it was. He then claimed the price was so high because he came out on a Saturday morning, though this extra cost not listed on their website and was never discussed with me by the dispatcher or the locksmith himself. Needless to say, I felt bullied and threatened by this locksmith representative, as he made a point to run back to my home and lock me out again. Because I felt uncomfortable, I wanted back into my home so I reluctantly paid the charges. I followed up with the dispatcher to have a manager call me; after several hours, I called back and the company blocked my number.Desired Settlement: I feel that the representative from this company bullied me into unfair prices, then dismissed my complaints. This goes directly against the customer service policy stated on their website: "We have a customer first policy. We are a company based on working with our customers, not against." I would be happy to pay a fair price for this company's services, but do not feel comfortable being bullied into outrageous prices.

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Description: Locks & Locksmiths

Address: 7414 Little River Tpke, Annandale, Virginia, United States, 22003-3013

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annandale-locksmith.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Annandale Locksmith, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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