Annapolis Best Twins Movers, Inc.

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Good Afternoon ***, On the behalf of Annapolis Best Twins Movers, we humbly apologies the customer feels this wayHowever our company provided an estimate price for her original move to Denver and was prepared to do pick up and deliveryBut after picking the client household goods up her delivery to Denver was delay due to her rescheduling serval times which has been notedThe client even called times in day to make changes to her order for serviceEach time upon her request the time for expected deliver was pushed back, and also changing her destination during the time of waiting for her go ahead to deliverWhen the client changed her destination it also changes the the estimate being if though the distance was much greater then the original location to DenverWe're talking about an additional 1,plus miles adjustmentWe also have already given a discount and referred the client over to our claims deptFor any further question or concerns. I have also listed the notations of each time the customer called in to make changes which ever representative is require to do for any incoming call/when accessing a client's order for service

The job was delivered on 06/25/Everything was settled to the customer satisfaction

we are working on delivery asap we going to up date delivery next hours

Good afternoon ***, For this client we have received pictures and the concerns of damages in which client did their on packaging for this assignmentI reached out to the client offering a refund of $250, which is the max I can award in this case after going over the client and I went over
assignmentI also referred the client over to our claims department for further assistance/if she choose to seek for more then I can awardSo the complaint has been sent and is now being handled in our claims department and we're waiting for the final results. Thank You, Alicia

[redacted]AttachmentsOct 30 (4 days ago)to me    Hi [redacted] For this complaint the hang ups was with the brokerage, but once we were informed of the customer's concerns we take the initiative to offer $400.00 in returns, which the customer...

agreed and was satisfied with. So I'm not sure if this complaint was filed before or after.  However we sent a payment return on August 13,2015 in the amount of $400 Check# [redacted] For any more information, questions, or concerns please feel free to contact me directly....  Regards, Alicia H[redacted]A Best Twins Movers Inc.[redacted]

Good Afternoon,This job has already been delivered, and we do apologized for any delays due to weather and holiday hours. However we have already given a $250 discount to this assignment for the delay. We also waived shuttle charges as well for compensation.Thank you in advance.....Regards

The customer signed a contract with [redacted] Van Lines based on Certain amount of items to be shipped. The client did informed [redacted] Van Lines that he is adding more items to the original contract. This is a weight based shipment based on the original item list provided. Any additional items need to...

be charged separately! before we start loading the client signed on REVISED SHIPPING ESTIMATE. We cannot start loading unless the REVISED SHIPPING ESTIMATE signed by the customer. There was increase in the price due to the fact that the client did not stick to the original itemized list that he provided [redacted] Van Lines. Due to the increased inventory the price changed accordingly.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: Yes Alisha did tell me the claim number and that I should know something by the end of December and Beginning of January I will give it some more time and then I will call again to check on the statues of my claim from Alisha and the claims department Johnathon the name I was given in a week to see where this is going.  Thank you for the assistants in this matter I have been trying to get someone since October to help me with this company.Regards,
[redacted]

They must have the wrong person here.  I did not move to Denver.   This company is making this up at the last minute.I did not reschedule. I only know that my weight-based move was changed at the last minute to a cubic-foot-based move.This was done without my knowledge.  I was working with Budget Van Lines the original broker.  They know the situation and are on my side.I was not even given copies of my paperwork.  When the movers left Wisconsin with my furniture, they took all copies of the contract.My items didn't even fill a 24' truck 2/3 the way.  I was charged $10,000.  It was 1/6 of the semi upon arrival in Palm Desert, CA.The weight estimate for the final move was no more than 5000 lbs.  My items were very light in weight.  That's why they changed it to "cubic-foot" based move from the "weight-based" move.  Simple math, simple deception.  My original estimate was $0.59 per pound.  NOT CUBIC FOOT BASED.  WEIGHT BASED was my contract..  My signature was forged.  My furniture held hostage until I paid the entire balance.[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  This isn't me.  I didn't move to Denver!  I moved from Wisconsin to California.
Regards,
[redacted]

Good afternoon [redacted], This customer was charged $275 3times for 3 months of storage, but this wasn't an error on our company's behalf. When the order for service was sent over from the brokerage they forgot to state the estimate included 3 months of storage, so the clients was charged...

accordingly. However once it was brought to our attention by the client, we then called the brokerage to confirm what was said because it was not noted in the order for service. They resent the doc stating the 3months of storage inclusive so we was then able to move forward in refunding the 3charges in full.I have copied and pasted proof off the charges,dates, and confirmation codes as well as the refund that was given on the 9th of November 2015.  Thank you, AliciaTRNO Date Type Amount Storage Agent Confirm# Remarks Proc. By Edit By CC Proc.[redacted] 11/09/2015 CC 0.00   -825.00 0.00 [redacted] ISSAK ISSAK  [redacted] 10/29/2015 CC 0.00   275.00 0.00 [redacted] ALICIA ALICIA  [redacted] 09/28/2015 CC 0.00   275.00 0.00 [redacted] ALICIA ALICIA  [redacted] 08/28/2015 CC 0.00   275.00 0.00 [redacted] ALICIA ALICIA  [redacted]Customer’s Statement of the Problem:I was charged 3 charges of 275.00 for storage that was already included in my contract and payments. I paid a follow-up transaction of 4000 that covered my move and my storage. I have repeatedly called the company and was told I would receive a phone call back from another person. I never received this phone call after 4 calls into the company.Desired Outcome/Settlement: I would like my 3 charges of 275 refunded to my account with a document stating it will be done. Desired Settlement: Refund

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:I called the number that I received from the company through the Revdex.com, and it was an automated message.  I would like to talk to a live person to start the claim process.  I also noticed the company is requiring two quotes for damage to my motorcycle.  There is only one dealership in the Denver metro area that deals with this product.  Only one quote will be possible, to properly fix the damage.
Regards,
[redacted]

[redacted]@annapolisbesttwinsmovers.comAttachmentsOct 30 (4 days ago)to info, me Good afternoon [redacted], The response to compliant is that we reserved the client for an last minute move after she fired the moving company she had already hired previously. Our professional team stepped in...

and got the job done. (in 1 day) to accommodate her taking us on as her new hired moving company. We gave her the price for the move in details up front, even going over it with her husband as well. Which they both agreed on the price and service was rendered to the clients. The customer also received an $800 discount off the total coast of their move upon delivery. Also the compliant of delivery in 3 weeks from the customer, it is also stated in each customer's contract the that General Delivery Schedules within 1501-3300 miles -takes- 3-21 business days. However this is the first we received any complaints or concerns regarding this assignment, but I also believe we have done all that's necessary in providing service for the client with deduction of $800 towards the end of their move..So if you have any more questions or concerns, please feel free to contact our office..... Regards, Alicia H[redacted]A Best Twins Movers Inc.###-###-#### Toll free###-###-#### Direct

Good Afternoon [redacted], On the behalf of Annapolis Best Twins Movers, we humbly apologies the customer feels this way. However our company provided an estimate price for her original move to Denver and was prepared to do pick up and delivery. But after picking the client household goods up her...

delivery to Denver was delay due to her rescheduling serval times which has been noted. The client even called 3 times in 1 day to make changes to her order for service. Each time upon her request the time for expected deliver was pushed back, and also changing her destination during the time of waiting for her go ahead to deliver. When the client changed her destination it also changes the the estimate being if though the distance was much greater then the original location to Denver. We're talking about an additional 1,000 plus miles adjustment. We also have already given a discount and referred the client over to our claims dept. For any further question or concerns. I have also listed the notations of each time the customer called in to make changes which ever representative is require to do for any incoming call/when accessing a client's order for service. Go BackDate User Notes IP11/05/2015 09:33:37 am NORMAN Hamper, basket, two boxes [redacted]10/14/2015 01:25:28 PM ISSAK She cant recive by 23-24-25 so before or after[redacted]10/05/2015 01:51:19 PM SANDRA Delivery ETA Oct 10th-15th [redacted]09/30/2015 12:06:59 PM SANDRA Spoke to customers roommate and he called regarding her delivery his name was [redacted] told him the truck is scheduled to leave next week [redacted]09/15/2015 09:43:57 am NORMAN Ready for delivery 09/15/2015 [redacted]08/26/2015 03:46:27 PM SANDRA September 23rd is first aval date [redacted]08/06/2015 10:54:44 am SANDRA 1st available delivery date 08/17/2015. [redacted]07/30/2015 04:50:48 PM NORMAN Called today to extend her storage stay... [redacted]07/30/2015 11:21:20 am SANDRA Customer called back and wants to proceed with delivery [redacted]07/30/2015 11:15:14 am SANDRA Please do not deliver the items they want to continue in storage and may be going to a different state [redacted]07/06/2015 02:36:02 PM NORMAN 1st available delivery date 07/18/2015. [redacted]07/06/2015 02:34:47 PM NORMAN 1st July 18th 2015 [redacted]07/01/2015 01:37:15 PM NORMAN 300cf [redacted]06/01/2015 11:32:00 am NORMAN Not ready yet, no delivery address [redacted]

[redacted]
[redacted]
to info, me Hello [redacted], For this complaint we have already spoken with the customer regarding her concerns, and given her a agreed upon discount on her move of $317 off. Once again I'm not sure if this was another...

compliant that was filed prior to any price adjustments/payment returns/discounts that has already been given.  For any more information, questions, or concerns please feel free to contact me directly....  Regards, Alicia H[redacted]A Best Twins Movers Inc.###-###-#### Toll free###-###-#### Direct

We are sorry to hear about the unforeseen damages. We are not sure why you can not get an hold of us, we are open Monday-Friday regular business hours. ###-###-####In order to start the claim process, please contact our claim department at ###-###-####. They will guide through the claim...

process. again we do apologies for the inconvenience.

I have already speoken to [redacted] advising her that her complaint has been sent over to our claims dept, with a turn around response of settlement by the end of December no later then the first part of January 2016.
I have also given her the appilcation case number for the claim that has ben filed, and awaiting a decision.
Thank you,
Alicia

Complaint: [redacted]
I am rejecting this response because:Due to the length of time it took for my belongings to be delivered and the company only reduced the cost at delivery by $50, I will initiate an arbitration.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:As I previously stated in my original letter, no paperwork regarding any additional pricing was presented to me BEFORE loading the truck, only AFTER the truck was fully loaded. The foreman on site stated that he had to load the truck first in order to know how much, if any, extra space it would take. This was said AFTER our items had already been loaded onto the truck, at which time I told him that I was not responsible for the extra space, only for any extra weight per my contract with [redacted]. He then said that he just loads the trucks and that I would have to contact someone else regarding that situation, which I did as soon as they left.
Regards,
[redacted]

Good day, One quote from the dealership in Denver will be sufficient. The number to the claim department is the only number we have. customer can call 9 am to 4 pm Monday to Friday Pacific time. ###-###-####