Complaint: [redacted] I am rejecting this response because:Due to the length of time it took for my belongings to be delivered and the company only reduced the cost at delivery by $50, I will initiate an arbitration Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:As I previously stated in my original letter, no paperwork regarding any additional pricing was presented to me BEFORE loading the truck, only AFTER the truck was fully loadedThe foreman on site stated that he had to load the truck first in order to know how much, if any, extra space it would takeThis was said AFTER our items had already been loaded onto the truck, at which time I told him that I was not responsible for the extra space, only for any extra weight per my contract with [redacted] He then said that he just loads the trucks and that I would have to contact someone else regarding that situation, which I did as soon as they left Regards, [redacted]
[redacted] AttachmentsOct (days ago)to me Hi [redacted] For this complaint the hang ups was with the brokerage, but once we were informed of the customer's concerns we take the initiative to offer $in returns, which the customer agreed and was satisfied withSo I'm not sure if this complaint was filed before or after However we sent a payment return on August 13,in the amount of $Check# *** For any more information, questions, or concerns please feel free to contact me directly Regards, Alicia H [redacted] A Best Twins Movers Inc[redacted]
We are sorry to hear about the unforeseen damagesWe are not sure why you can not get an hold of us, we are open Monday-Friday regular business hours###-###-####In order to start the claim process, please contact our claim department at ###-###-####They will guide through the claim processagain we do apologies for the inconvenience
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:I called the number that I received from the company through the Revdex.com, and it was an automated message I would like to talk to a live person to start the claim process I also noticed the company is requiring two quotes for damage to my motorcycle There is only one dealership in the Denver metro area that deals with this product Only one quote will be possible, to properly fix the damage Regards, [redacted]
[redacted] to info, me Hello [redacted] , For this complaint we have already spoken with the customer regarding her concerns, and given her a agreed upon discount on her move of $offOnce again I'm not sure if this was another compliant that was filed prior to any price adjustments/payment returns/discounts that has already been given For any more information, questions, or concerns please feel free to contact me directly Regards, Alicia H [redacted] A Best Twins Movers Inc.###-###-#### Toll free###-###-#### Direct
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Yes Alisha did tell me the claim number and that I should know something by the end of December and Beginning of January I will give it some more time and then I will call again to check on the statues of my claim from Alisha and the claims department Johnathon the name I was given in a week to see where this is going. Thank you for the assistants in this matter I have been trying to get someone since October to help me with this company.Regards, [redacted]
Good day, One quote from the dealership in Denver will be sufficientThe number to the claim department is the only number we havecustomer can call am to pm Monday to Friday Pacific time###-###-####
They must have the wrong person here I did not move to Denver This company is making this up at the last minute.I did not rescheduleI only know that my weight-based move was changed at the last minute to a cubic-foot-based move.This was done without my knowledge I was working with Budget Van Lines the original broker They know the situation and are on my side.I was not even given copies of my paperwork When the movers left Wisconsin with my furniture, they took all copies of the contract.My items didn't even fill a 24' truck 2/the way I was charged $10, It was 1/of the semi upon arrival in Palm Desert, CA.The weight estimate for the final move was no more than lbs My items were very light in weight That's why they changed it to "cubic-foot" based move from the "weight-based" move Simple math, simple deception My original estimate was $per pound NOT CUBIC FOOT BASED WEIGHT BASED was my contract My signature was forged My furniture held hostage until I paid the entire balance.[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This isn't me I didn't move to Denver! I moved from Wisconsin to California Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:Due to the length of time it took for my belongings to be delivered and the company only reduced the cost at delivery by $50, I will initiate an arbitration Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:As I previously stated in my original letter, no paperwork regarding any additional pricing was presented to me BEFORE loading the truck, only AFTER the truck was fully loadedThe foreman on site stated that he had to load the truck first in order to know how much, if any, extra space it would takeThis was said AFTER our items had already been loaded onto the truck, at which time I told him that I was not responsible for the extra space, only for any extra weight per my contract with [redacted] He then said that he just loads the trucks and that I would have to contact someone else regarding that situation, which I did as soon as they left Regards, [redacted]
[redacted] AttachmentsOct (days ago)to me Hi [redacted] For this complaint the hang ups was with the brokerage, but once we were informed of the customer's concerns we take the initiative to offer $in returns, which the customer agreed and was satisfied withSo I'm not sure if this complaint was filed before or after However we sent a payment return on August 13,in the amount of $Check# *** For any more information, questions, or concerns please feel free to contact me directly Regards, Alicia H [redacted] A Best Twins Movers Inc[redacted]
We are sorry to hear about the unforeseen damagesWe are not sure why you can not get an hold of us, we are open Monday-Friday regular business hours###-###-####In order to start the claim process, please contact our claim department at ###-###-####They will guide through the claim processagain we do apologies for the inconvenience
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:I called the number that I received from the company through the Revdex.com, and it was an automated message I would like to talk to a live person to start the claim process I also noticed the company is requiring two quotes for damage to my motorcycle There is only one dealership in the Denver metro area that deals with this product Only one quote will be possible, to properly fix the damage Regards, [redacted]
[redacted] to info, me Hello [redacted] , For this complaint we have already spoken with the customer regarding her concerns, and given her a agreed upon discount on her move of $offOnce again I'm not sure if this was another compliant that was filed prior to any price adjustments/payment returns/discounts that has already been given For any more information, questions, or concerns please feel free to contact me directly Regards, Alicia H [redacted] A Best Twins Movers Inc.###-###-#### Toll free###-###-#### Direct
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Yes Alisha did tell me the claim number and that I should know something by the end of December and Beginning of January I will give it some more time and then I will call again to check on the statues of my claim from Alisha and the claims department Johnathon the name I was given in a week to see where this is going. Thank you for the assistants in this matter I have been trying to get someone since October to help me with this company.Regards, [redacted]
Good day, One quote from the dealership in Denver will be sufficientThe number to the claim department is the only number we havecustomer can call am to pm Monday to Friday Pacific time###-###-####
They must have the wrong person here I did not move to Denver This company is making this up at the last minute.I did not rescheduleI only know that my weight-based move was changed at the last minute to a cubic-foot-based move.This was done without my knowledge I was working with Budget Van Lines the original broker They know the situation and are on my side.I was not even given copies of my paperwork When the movers left Wisconsin with my furniture, they took all copies of the contract.My items didn't even fill a 24' truck 2/the way I was charged $10, It was 1/of the semi upon arrival in Palm Desert, CA.The weight estimate for the final move was no more than lbs My items were very light in weight That's why they changed it to "cubic-foot" based move from the "weight-based" move Simple math, simple deception My original estimate was $per pound NOT CUBIC FOOT BASED WEIGHT BASED was my contract My signature was forged My furniture held hostage until I paid the entire balance.[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This isn't me I didn't move to Denver! I moved from Wisconsin to California Regards, [redacted]