Anna's Linens

Complaint: [redacted]
I am rejecting this response because:  In FCU's letter to me they say that even without overdraft protection my account would have been in the negative.  I don't see how that's possible because the idea behind a debit card is to only spend money you currently have.  Without the overdraft protection applied to my, the overdraft protection I had rejected months ago, the five transactions could not have taken place and a negative account balance would not have been possible.  The [redacted] also states in the letter that the account was mismanaged and would never be re-opened.  Had the bank not "mismanaged" their account processes and misapplied overdraft protections to an account that didn't want the service, the account would have been incapable of over drafting.  I no longer request the re-opening of my account.  I would only like for the Revdex.com to note the circumstances of this particular situation in the hopes of letting others avoid the same mistake.    
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolved.
Regards,
[redacted]

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I show a refund of $10 to my account on 01/12. Nowhere is there a refund of $34.84. Now the company, after going back and forth for the last month with me, is blaming [redacted] Payments services and now all of a sudden saying that I need to call them. They tell me I need to take it up with them. So I call [redacted] today and guess what [redacted] says?? That they have no idea why Anna's Linens would tell me to call them and they can't find any record of the refund. Anna's Linens just keeps telling me that a refund for $34 was processed. Well, I told them that I'm looking at my account and there is no refund in that amount. Only one for $10. Customer service just kept repeating back to me that I was refunded. THEN, instead of offering to find out what's going on and try to help me, they tell me I have to call [redacted]! This is the most ridiculous and awful customer service I've ever had from any company! Actually, I take that back... I don't know what you call this but it's not customer service...
Regards,
[redacted]

Florida Credit Union has been in contact with the Member and are directly working with to resolve this complaint. Due to the confidentiality of this matter, no further details are available for the public records.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference,...

details of the offer I reviewed appear below.
[I would need to know the manner in which Anna's Linens plans to make the refund and if they are bound by that commitment, by virtue of correspondence via Revdex.com.  With my experience regarding this transaction thus far, I would need a firm and legal commitment, with details, validated through Revdex.com.  This has been an unpleasant experience and no one wants it resolved more than I.  Thank you.]
Regards,
[redacted]

Thank you for contacting Florida
Credit Union on behalf of our member. Due to account specific sensitivity we
are unable to share the findings of this complaint; however, we are in contact with
the member at this time.

This item is no longer available and a refund has been processed in full.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I will not except there awful reply you can tell that they have no regards to there customers feelings by there simple response. I have attached reply's from them to the multi messages I sent via ebay and thru there main store web site, I started sending messages on Dec 17th 2014 if you notice they did not start replying until Dec 23rd 2014 the day after they gave me a refund. Also you will notice they are still telling my order is being shipped. As I said I did not care if I received my order after Christmas I just wanted to no if I was going to receive for sure what I ordered. I planned on giving my son and daughter a picture of what I purchased and telling them there was a dely in the shipping. I did not want to give them a picture of something that I was NOT going to get. Because of the awful way they treat there customers I did NOT receive what I ordered and I was unable to purchase them any thing else because they took so long refunding my money for a item they didn't even have in stock I did not have the money returned to my debit card to purchase another. I told the women I spoke with at there corporate office that issuing a refund on Dec 22nd will not get deposited back on to my card in time for me to shop for another and she then told me it would take 24 hrs. Not true just another way to make me the customer shut up and go away. As of today Dec 26th 2014 the money still is not back on my debit card. I live on a fixed income and I don't have $60 laying around so I was unable to give my son and daughter anything for Christmas. I'm very upset by this whole thing.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response...

because:  I have not recieved contact from the [redacted] or their [redacted] since I called both the day of the closure of my account.  Also I gave consent to the Revdex.com to review the personal details of this situation.  Account information should be given over to the Revdex.com so that they can make a judgement of possible wrongdoing.  The facts are straight forward.  I was sent a letter by FCU asking if I'd like to keep overdraft protection, to which I answered no.  Months after reading, signing, and rejecting their overdraft protection I was still being charged for it to the tune of 205$.   
Regards,
[redacted]

We apologize for the inconvenience this has caused. Please be advised your shipping charges were refunded as well.

Company's response below:From: [redacted]>Date: Fri, Jun 16, 2017 at 1:17 PMSubject: Complaint: [redacted]To: "[redacted]>Good Afternoon, I received a Final Notice letter regarding complaint [redacted]. Florida Credit...

Union has reached out to Ms. [redacted] and offered a solution. Details of this solution are not available to third parties as it pertains confident member information. At this time, Florida Credit Union deems this case closed.Thanks, [redacted]

Complaint: [redacted]
I am rejecting this response because:  Nowhere in their letter did they address the fact that I signed a document eliminating overdraft protection.  They sent me this document in the mail asking me if I'd like to keep overdraft protection, to which I checked no, signed, and mailed it back to them.  They never applied the letter to my account and I was under the false impression for months that I had eliminated overdraft protection.  The fees would have never accrued had the letter been applied to my account as it should have been.     
Regards,
[redacted]

• Valid Returns on merchandise purchasedprior to 6/19/15, will be accepted throughJuly 14th, 2015 in accordance with Anna'sLinens Return Policy.• We will be accepting all valid (non-expired)Anna's branded coupons, and Anna's GiftCards, through July 14th 2015.Due To Federal BankruptcyWe no longer are...

accepting/offering redemptionson Vendor Branded Coupons, Groupons, ShoppingCentre Coupons, Military Discounts, AARPDiscounts or any other non-Anna's valid coupons.UNITED STATES BANKRUPTCY COURT CENTRALDISTRICT OF CALIFORNIA [redacted] DIVISIONIn re: ANNA'S LINENS, INC.,Case No. [redacted]

Thank you for contacting us.  We contacted Mr. [redacted] and have resolved the issue.  Please contact us if we can be of further assistance.Sincerely,[redacted]Florida Credit Union

Tell us why here... In response to the complaint made by [redacted], we appreciate you contacting us regarding this matter.  Privacy laws prohibit us from discussing account information with a third party.  We have reached out to our member to resolve the issue.   We believe...

that this resolution will be to her satisfaction.

We cannot refund this until the [redacted] issue is closed.

Details of this case are confidential as they pertain member account information and as a financial institution we cannot share on a public platform. Mr. [redacted] received a certified letter from Florida Credit Union, signed for on 4/18/2016. At this time Florida Credit Union views this case as closed.

Review: I ordered curtains from Anna's Linens in February 2014. They weren't what I wanted, so I returned them (March 2014) using a return authorization from the store's website. I sent the package with tracking number so I know it was received. I also got an email from the store, saying I would be credited for the return. I've waited over a month, and haven't been credited. I've emailed the company three times asking about the refund, with no response.Desired Settlement: I would like a refund to my credit card for $38.38, and an apology from the company for the horrible customer service.

Business

Response:

This customer was refunded on 3-28-14 for $ 38.38.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and the case can be closed. My credit card had not posted the refund due to a change in account number (hacked account in February 2014). Anna's Linens should have responded to my THREE emails asking about it, but they did refund the money. Thank you for your assistance with this matter.

Regards,

Review: I order some sheets and they sent me the wrong size. I ordered Full and they sent me Twin. So I called to see about returning wrong sheets and getting the sheets that I actually ordered. They said that I had to send a picture of the wrong set of sheets. So I did. They said that it wasn't good enough picture. I sent a better one. They said they would have to get it approved. Approved? All I want is the sheets I ordered and paid for.Desired Settlement: I want the sheets I ordered.

Business

Response:

Hello, this order is for full sheets but at hte time of the call you mentioned you meant to order queen sheets and didnt realize these were Full. If this is not the case please advise. According to our records we shipped you what you ordered which was FULL size sheets not Queen.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I am emailing you a copy of the order. I ordered a FULL and they sent me a TWIN. No mention of queen ever.

Business

Response:

Hello, there was some confusion with notes indicated within the order and also emails to Supervisors in regards to pictures.We will resend the correct item to you within 5-7 days. Please discard the other item.

We apologize for the confusion and inconvenience.

Review: On 12/1/12014 - I ordered a BROWN/TAN reversable sofa protector. When I finally (two weeks mind you) the product they had changed the order to a SAGE/GREEN sofa protector. When I called customer service the agent was of little help stating this is what I ordered, no it is not. I have a brown sofa and I know exactly what I ordered which was the brown/tan. She then said all she could do was email me instructions for return. Well thats what she sent alright....just an emailed address, no prepaid label nothing. It will cost me $11.00 in shipping to return this product to them and I paid $16.99 for the product. I should not have to pay for their error and it was their error.Desired Settlement: I would like a proper pre-paid label and a full credit issued to my account upon return of the incorrect product. I am not longer interested in doing business with this company after this experience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,