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Anne Gregory For The Bride

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Review: Ordered a Bridal Veil for July 3rd wedding. The wedding was canceled in February. Called to get the veil and

was told it would be in approximately the 2nd week of March. They would not cancel veil or refund monies.

The cost was $428. I felt I could advertise the veil and sell it as wedding season is heavier in the summer months.

I had called several times only to be told the veil should be in the next shipment and they would call me. I never received a call. I call today, June 14th after not hearing from them. I was again told it was not in yet. I said to the manager that she could have cancelled that order back in March. She replied since the wedding was cancelled she felt no need to rush the order.....I told her she made me miss any opportunity to sell the veil. She told me told not to yell at her and I replied I am not yelling. She said there are NO refunds and hung up on me. I feel she should have had that veil available in March as she originally promised so I could have tried to sell it. She is unprofessional and unreasonable. What am I to do with a $428 veil when it ever comes in. She could have cancelled it as it has been many months and it is still not delivered. They have had my money for all that time and I have not still received the Veil. She has not kept her contract to deliver the veil when promised. She made the decision to delay the delivery without my consent as her words "the wedding was off" so she felt no need to rush the order.Desired Settlement: Since I have no product I feel she can give me back my money as she has not yet received the veil I was suppose to get in March. She has not keep her part of the contract to deliver the product when promised.

Business

Response:

When we order a veil or a bridal gown, we go in wedding date order. This wedding is scheduled for July 3, 2016. When [redacted] called she wanted to cancel the order I told her I was sorry and that is not our policy. Every day weddings are cancled and customers want money back, which is unfortunate. She did not like the answer I gave her which made her upset and yell at me that she wanted her money back. I asked her not to yell at me so that we could resolve this matter. I then did hang up as she continued to yell at me.When [redacted] called on 6/14/16 the veil was not here and I told her I would get it here immediately. It came in the next day 6/15/16 which the owner called her and told her it was here and to come pick it up, which again she said no I want my money back.I did not delay delivery we go in wedding date order. Our veils are made one at a time by our manufactures.Again, we fulfilled our obligation of ordering and obtaining the veil for the July 3rd wedding date as stated on our signed contract. The veil, as mentioned, is here and ready to be picked up. We are not financially responsible for weddings that are canceled.Marianne, Manager

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Description: BRIDAL SHOPS

Address: 2975 W Liberty Ave, Pittsburgh, Pennsylvania, United States, 15216

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