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Review: The product (purse) I bought was defective. I only used it a few times in a few months that I owned it. I contacted Anne Klein's Co. 10/**/14 via email for instructions. I sent pictures, however I had to take my time and money to return it to them for review. I was told it would take 3 or 4 week for a response. After 6 weeks, on 12/*/14 I had to contact them, again, and let them know that I track the package and they received it on 11/**/14 at 8:25am. I then got a response saying it would be 4 weeks from then for them to examine and reply on a resolution. One month later on 1/*/15 I re-sent the last email as a reminder. On 1/**/15 I received a reply stating that I would be mailed a refund check for $49.99 within 2 weeks.

Six weeks later on 2/**/15 I again contacted them because I never received a check. On 2/**/15, I was told it was mailed weeks ago, they checked the records and saw it was not cashed, so they would send another and were hoping for a swift resolution! This is laughable!!!!!!!!!!

The process began on 10/**/14 it is now 4/*/15, 5 1/2 MONTHS later.Desired Settlement: Refund, which they agreed to.

I want the CEO informed of the terrible customer service! I have a chain of emails as proof of my dissatisfaction.

Consumer

Response:

At this time, I have not been contacted by Anne Klein & Co. regarding complaint ID [redacted].Sincerely,[redacted]

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Description: GENERAL MERCHANDISE-RETAIL

Address: 1411 Broadway, 15th Floor, New York, New York, United States, 10018

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