AnneMichelle Salon

To Whom It May Concern:Profanity was not used - just abruptnessMiss [redacted] wrote an email to one of our managers with a list of issues - 1stThe issue of the HOA does not pertain to January of but July to presentThe items listed before January does not pertain to Miss ***2ndThe lien release charge she referred to was for the previous owner before title Please do not concern yourself of anything before February3rdWe made a payment plan in and I waived fees and would have continued waiving fees but Miss [redacted] stopped paying what she committed to payingI can waive some more late fees to assist but need to go back on a payment plan and Miss [redacted] needs to complete itIf the dollar amount is more than what she can financially do we can lower it to $mthy until pd offThe system that Kinney Mgt uses automatically adds monthly fees and therefore, when I do reports I have to go in and waive the late fees4thAs far as the trash can on the streetI would have to ask Peri and get back to Miss ***Monique C***Collections AdministratorSentinel Servicing###-###-####

To Whom It May Concern:04/12/I called Mr [redacted] and resolved the issue at hand A check has been cut in the amount of $and will be mailed on 04/13/The $is our disclosure fee which are required according to ARS which includes CC&R's, bylaws, financials, budget, rules and regulations This allows the buyer an opportunity to review the rules of the community before escrow closes Mr [redacted] understood the explanation and is no longer seeking $ If you have any further concerns, please let me knowThank you.Monique C***Collections AdministratorSentinel Servicing###-###-####

I exotica *** called all day long march 17, 2016, the secretary kept saying that the manager was on the telephone the manager at sentinel collections never did call me back, I did not use profanity, at all, if someone is saying I used profanity they are not telling the truth telephoned all day long march 17, because the manager never did call me back I was frustrated Ii felt it best to put it in writing, it is so easy to try to make a customer look bad to cover up for unprofessional behavior all I want which is most important bottow line is to solve this problem Ii was bill and dollars for a lien letter when Ii wasn't even the owner of this home, I did not live here and sentinel collections is billing me for charges that are not my charges, of course Ii feel this company is willing to discuss this with me but dont ignore me that is not the way to solve things at least talk to me thank you exotica ***

To Whom It May Concern:March 7, - our office sent Miss *** an attorney demand letter due to missed payments and Miss *** did not follow through with her payment plan from from her previous complaint to Revdex.comThree statements were mailed to her in hopes to assist in helping her
understand she still owed and had not followed through with our agreement. Our office waived per our previous agreement $on 7/10/Miss *** called Kinney Mgt the week of March 14th and Spoke with an accountant who advised her that her account was with our office. She demanded to speak with her supervisor who was on the phone at that time and Mss *** hung up on the accountant. When she called back and spoke with the receptionist at Kinney Mgt asking for the Supervisor - She was on the phone and had choice words for the receptionist and hung up on her. Last Wed, we got a message that she was attempting to speak with someone about her account. Rosemary called her to discuss her account. Miss *** did not want to discuss her account but only wanted a statement, she was abrupt with Rosemary. In our office we have tried to reach out to Miss ***. Please see the attached statement from 7/1/to present. Again, we are happy to assist with a payment plan with Miss ***. Thank you for your time.Monique C***Collections AdministratorSentinel Servicing###-###-####

To Whom It May Concern:Profanity was not used - just abruptness. Miss [redacted] wrote an email to one of our managers with a list of issues -  1st. The issue of the HOA does not pertain to January of 2014 but July 2014 to present. The items listed before January 2014 does not pertain to Miss [redacted]. 2nd. The lien release charge she referred to was for the previous owner before title.  Please do not concern yourself of anything before February. 3rd. We made a payment plan in 2014 and I waived fees and would have continued waiving fees but Miss [redacted] stopped paying what she committed to paying. I can waive some more late fees to assist but need to go back on a payment plan and Miss [redacted] needs to complete it. If the dollar amount is more than what she can financially do we can lower it to $125.00 mthy until pd off. The system that Kinney Mgt uses automatically adds monthly fees and therefore, when I do reports I have to go in and waive the late fees. 4th. As far as the trash can on the street. I would have to ask Peri and get back to Miss [redacted]. Monique C[redacted]Collections AdministratorSentinel Servicing###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]  [redacted]

To Whom It May Concern:04/12/16 I called Mr. [redacted] and resolved the issue at hand.  A check has been cut in the amount of $111.00 and will be mailed on 04/13/16. The $180.00 is our disclosure fee which are required according to ARS which includes CC&R's, bylaws, financials, budget, rules and regulations.  This allows the buyer an opportunity to review the rules of the community before escrow closes.  Mr. [redacted] understood the explanation and is no longer seeking $180.00.   If you have any further concerns, please let me know. Thank you.Monique C[redacted]Collections AdministratorSentinel Servicing###-###-####

To Whom It May Concern:04/12/16 I called Mr. [redacted] and resolved the issue at hand.  A check has been cut in the amount of $111.00 and will be mailed on 04/13/16. The $180.00 is our disclosure fee which are required according to ARS which includes CC&R's, bylaws, financials, budget, rules...

and regulations.  This allows the buyer an opportunity to review the rules of the community before escrow closes.  Mr. [redacted] understood the explanation and is no longer seeking $180.00.   If you have any further concerns, please let me know. Thank you.Monique C[redacted]Collections AdministratorSentinel Servicing###-###-####