Annico Automotive, Inc.

Complaint: ***
I am rejecting this response because: this is not true at all we gave you a forwarding address when we turned in the keys it was impossible yo give u one when we got the letter because we didn't have one !! The house was fallen apart when we moved in the foundation was cracked the carpets were old the pool was cracked the hotub was broke the grill didn't work and wasn't gas like it was replaced with I can understand the painting and the house being cleaned the carpets needed to be replaced before we moved in the service request you are referring to half them didn't get a response till we called the owner and we went a week without hot water with small kids The amount of things on our bill which we didn't receive till we got the collection and disputed it even if it was sent to our previous address should have came here anyway because we had our mail forwarded here half the info on the form is wrong as well as the inspecter that was supposed to call us never did we waited and gave the office our number I understand paying for the painting and a cleaning but I will not pay for old carpets a pool that was broken and the owner knew he had us a get a estimate and told us he was gonna fix it times !!! The hotub didnt work and the grill was full of debris ! and I would love to know what the plumbing charge is for seriously because we had major issue when there and half the service request were for that Not happy with this company eRegards,
*** ***

Revdex.com Complaint Response to Complaint ID: [redacted]     In regards to this complaint, we have discussed this issue several times with you over the phone. The initial day that you decided to stay a few extra days beyond your lease expiration date, it was explained to you will...

have to pay the $100 month-to –month charge.  And it was clearly understood that you was aware of that charge. The reply you gave was, “Ok!” We have a signed receipt of you receiving the certified letter in regards to you deposit along with a check on November 30, 2015. In that letter it contains the complete breakdown of your deposit along with the listing of damages (move-out inspection) you were responsible for. According to your lease agreement on Section 8, APPLICATION OF FUNDS: Regardless of any notation on a payment, Landlord may apply funds received from tenant first to any non-rent obligations of Tenant, including but not limited to , late charges, returned payments charges, repairs, brokerage fees, periodic utilities, pet charges, and then rent. Your lease ended on September 30, 2015. You were only charged the month-month fee for Oct and not November. You made a regular payment of $1400 for October, which was late and not paid in full. The rent amount for October was $1500 (which is the regular $1400/mo, plus the month to month fee of $100). You are aware of our late fee charge which is 10% of the rent and $5/day until the rent is paid in full. Therefore, you have received a late fee charge due to the unpaid month-to-month charge for October. When you came in November to make a payment, we had to pay your previous balance before the rent. That is how you inquired those charges. Please refer to your lease about our late fee policy which is in Section 6 (a &b), Section 8. You are more than welcome to make an appointment to speak with us and we can go over any questions you may have.  At this time our response is what we are standing by and we will not remove any charges nor refund any money. Thank you.

I am sorry for your complaint. However, Soldiers of Real Estate does not have access to any tenants personal bank account, whether it is through your credit/debit card, or checking or savings account. On Jan. 13, 2016 a cash payment was submitted to Soldiers of Real Estate from the disputing...

customer. The customer received a receipt of payment made, signed the lease, and received keys to the property. Before move-in, tenant had the option to request any repairs to be made prior to moving in, and due to her situation at the moment of lease signing, the disputing customer accepted the property as is. No remarks were addressed on the residential lease application that the disputed customer filled out on Jan 13, 2016. In section 15 of the signed lease, as follows states: A. Landlord makes no express or implied warranties as to the property's condition. Tenant has inspected the property and accepts it AS-IS provided that Landlord:--(THIS AREA IS BLANK, THEREFORE TENANT ACCEPTS AS-IS). Disputing tenant signed this page 4 times.  We have gone above and beyond to make sure this tenants stay is comfortable and enjoyable. When they submitted work orders for repairs we addressed them immediately. For example, when reported to the office of a broken window in the apartment, we sent out a repair company to board up the window for tenant safety. A-1 glass was then contacted and sent out and measured and ordered a new window to be installed. Even after the tenant moved-in, they called the office because they felt like the house was not clean enough. So one of the secretaries took time off to assist the cleaning lady in cleaning the home to the tenants liking. Before the secretary left, the tenant said everything was fine with the cleaning. In regards to the late fees: Tenant signed two documents, the "New Tenant Check List and Lease" which both state when rent is due and when late fees kick in. Her signature verifies that she read and understood her obligations for renting the property. It is the tenant responsibility to uphold to their lease and keep up with their obligations of their lease. In regards to late fees being waived, only the owner can authorize late fees to be waived, and all employees know and understand that rule. No late fees will be waived. Tenant is more than welcome to speak with the Property Manager. Please contact the office to schedule an appointment. This response is a final response with no agreement to waive late fees.

We are deeply sorry you feel this way. However, in our records it shows that since you have been living in the home you have made 9 service requests, in which all have been fulfilled. With that being said, you left he property severely damaged. My inspector along with the homeowner conducted your...

move-out inspection. My inspector matched up your move-in inspection to your move-out inspection, to see what damages your are and aren't liable for. We sent you a letter in the mail on April 1, 2015, requesting a forwarding address and letting you know about the Non-Renewal of your lease. We never received a forwarding address from you, so any information about your move out inspection, damages, fees and deposit refund was sent to the last known address on file. We have the returned certified letter from the post office here in the office. You are welcome to come by and pick it up at your earliest convenience. I will be more than gladly to meet with you to go over everything and answer any questions you may have.ll us why here...

We stand by our initial response which was: We are deeply sorry you feel this way. However, in our records it shows that since you have been living in the home you have made 9 service requests, in which all have been fulfilled. With that being said, you left he property severely damaged. My inspector along with the homeowner conducted your move-out inspection. My inspector matched up your move-in inspection to your move-out inspection, to see what damages your are and aren't liable for. We sent you a letter in the mail on April 1, 2015, requesting a forwarding address and letting you know about the Non-Renewal of your lease. We never received a forwarding address from you, so any information about your move out inspection, damages, fees and deposit refund was sent to the last known address on file. We have the returned certified letter from the post office here in the office. You are welcome to come by and pick it up at your earliest convenience. I will be more than gladly to meet with you to go over everything and answer any questions you may have.As we have stated before, you are more than welcome to contact our office to speak about this matter. Have a great day!