We are deeply sorry you feel this wayHowever, in our records it shows that since you have been living in the home you have made service requests, in which all have been fulfilledWith that being said, you left he property severely damagedMy inspector along with the homeowner conducted your move-out inspectionMy inspector matched up your moinspection to your move-out inspection, to see what damages your are and aren't liable forWe sent you a letter in the mail on April 1, 2015, requesting a forwarding address and letting you know about the Non-Renewal of your leaseWe never received a forwarding address from you, so any information about your move out inspection, damages, fees and deposit refund was sent to the last known address on fileWe have the returned certified letter from the post office here in the officeYou are welcome to come by and pick it up at your earliest convenienceI will be more than gladly to meet with you to go over everything and answer any questions you may have.ll us why here
I am sorry for your complaintHowever, Soldiers of Real Estate does not have access to any tenants personal bank account, whether it is through your credit/debit card, or checking or savings accountOn Jan13, a cash payment was submitted to Soldiers of Real Estate from the disputing customerThe customer received a receipt of payment made, signed the lease, and received keys to the propertyBefore move-in, tenant had the option to request any repairs to be made prior to moving in, and due to her situation at the moment of lease signing, the disputing customer accepted the property as isNo remarks were addressed on the residential lease application that the disputed customer filled out on Jan 13, In section of the signed lease, as follows states: ALandlord makes no express or implied warranties as to the property's conditionTenant has inspected the property and accepts it provided that Landlord:--(THIS AREA IS BLANK, THEREFORE TENANT ACCEPTS AS-IS)Disputing tenant signed this page times We have gone above and beyond to make sure this tenants stay is comfortable and enjoyableWhen they submitted work orders for repairs we addressed them immediatelyFor example, when reported to the office of a broken window in the apartment, we sent out a repair company to board up the window for tenant safetyA-glass was then contacted and sent out and measured and ordered a new window to be installedEven after the tenant moved-in, they called the office because they felt like the house was not clean enoughSo one of the secretaries took time off to assist the cleaning lady in cleaning the home to the tenants likingBefore the secretary left, the tenant said everything was fine with the cleaningIn regards to the late fees: Tenant signed two documents, the "New Tenant Check List and Lease" which both state when rent is due and when late fees kick inHer signature verifies that she read and understood her obligations for renting the propertyIt is the tenant responsibility to uphold to their lease and keep up with their obligations of their leaseIn regards to late fees being waived, only the owner can authorize late fees to be waived, and all employees know and understand that ruleNo late fees will be waivedTenant is more than welcome to speak with the Property ManagerPlease contact the office to schedule an appointmentThis response is a final response with no agreement to waive late fees
We are deeply sorry you feel this wayHowever, in our records it shows that since you have been living in the home you have made service requests, in which all have been fulfilledWith that being said, you left he property severely damagedMy inspector along with the homeowner conducted your move-out inspectionMy inspector matched up your moinspection to your move-out inspection, to see what damages your are and aren't liable forWe sent you a letter in the mail on April 1, 2015, requesting a forwarding address and letting you know about the Non-Renewal of your leaseWe never received a forwarding address from you, so any information about your move out inspection, damages, fees and deposit refund was sent to the last known address on fileWe have the returned certified letter from the post office here in the officeYou are welcome to come by and pick it up at your earliest convenienceI will be more than gladly to meet with you to go over everything and answer any questions you may have.ll us why here
I am sorry for your complaintHowever, Soldiers of Real Estate does not have access to any tenants personal bank account, whether it is through your credit/debit card, or checking or savings accountOn Jan13, a cash payment was submitted to Soldiers of Real Estate from the disputing customerThe customer received a receipt of payment made, signed the lease, and received keys to the propertyBefore move-in, tenant had the option to request any repairs to be made prior to moving in, and due to her situation at the moment of lease signing, the disputing customer accepted the property as isNo remarks were addressed on the residential lease application that the disputed customer filled out on Jan 13, In section of the signed lease, as follows states: ALandlord makes no express or implied warranties as to the property's conditionTenant has inspected the property and accepts it provided that Landlord:--(THIS AREA IS BLANK, THEREFORE TENANT ACCEPTS AS-IS)Disputing tenant signed this page times We have gone above and beyond to make sure this tenants stay is comfortable and enjoyableWhen they submitted work orders for repairs we addressed them immediatelyFor example, when reported to the office of a broken window in the apartment, we sent out a repair company to board up the window for tenant safetyA-glass was then contacted and sent out and measured and ordered a new window to be installedEven after the tenant moved-in, they called the office because they felt like the house was not clean enoughSo one of the secretaries took time off to assist the cleaning lady in cleaning the home to the tenants likingBefore the secretary left, the tenant said everything was fine with the cleaningIn regards to the late fees: Tenant signed two documents, the "New Tenant Check List and Lease" which both state when rent is due and when late fees kick inHer signature verifies that she read and understood her obligations for renting the propertyIt is the tenant responsibility to uphold to their lease and keep up with their obligations of their leaseIn regards to late fees being waived, only the owner can authorize late fees to be waived, and all employees know and understand that ruleNo late fees will be waivedTenant is more than welcome to speak with the Property ManagerPlease contact the office to schedule an appointmentThis response is a final response with no agreement to waive late fees