Annie Maes Cafe

Customer received a discount travel voucherThe travel voucher is highly restricted and has caused our company a lot of trouble for which we will be seeking damagesWe asked that it be changed repeatedlywere told it would be/was for consecutive weeksonly to find out from our customers/employees that this never happened Here’s the thingthe voucher was sent by another companyWe certainly don’t owe that company any moneyThe customer pays them and they handle the voucherThat’s it If the customer would like to seek an alternate resolution we are open to that via phoneWe won’t be dealing with the other company anymoreat least not for vouchers

We have spoken to Mr [redacted] and he is aware our tablets were on back orderHe was given the date of August 14, that his tablet and dining card would be shippedWe apologize for the inconvenience and delay

We have been in contact with the client and would like to resolve this matterShe was in attendance to our seminar and did ask to acquire services, meaning she signed a contract for serviceI am unsure of the reason for the complaint, but we will be resolving this with the client as soon as possible

Mrs and Mr [redacted] were told their gifting would come within daysOne week is never a time line they are given as that does not allow us enough time to get back to our home office and get their gifting sent outWe received an email from Mrs [redacted] on Friday which was promptly responded to and we are currently getting them taken care ofWe do expect this complaint to be closed upon their receipt of promised gifting

The travel voucher is no longer availableIn interviewing several people we have yet to find a customer that is happy with the travel voucherThe travel voucher was promised to be changed many timesThis never happened Customer will be called tomorrow in attempt to remedy this complaint with alternate gifting

We have now contacted the client again regarding giftingThere was no answer today, but there was a voicemail and email left today confirming a a second round of gifting was being sent out due to the client not having received the $gift cardThe client should also have received the digital vouchers already as wellThe client will now be receiving double the gifting they were originally offered and we do hope this will resolve the issueWe appreciate your patience and hope you enjoy your giftingAttached is also Mrs [redacted] tracking number for second round of gifting [redacted]

Complaint: [redacted] I am rejecting this response because: They did not send a dinner for giftcard from [redacted] as promised Sincerely, [redacted] ***

Miss [redacted] 's gifts will be forwarded to her by the end of business on Monday, December 11thAn email was sent today (December 9th) notifying her of the same

I have resolved any complaints with UDI Consulting I have no further complaints with them

We are very sorry to hear about the inconvenience regarding your gifting experienceThere is no excuse for this and we can do nothing but sincerely apologize about the oversight, as it truly was just an oversightWe have since reached out and sent all promised gifting and additional gifting for the inconvenienceAttached is the tracking number for the [redacted] Gift Card and hotel/airfare voucherThe airfare/hotel voucher as well as a $dining certificate were sent via email as wellWe do hope this is satisfactory [redacted]

We have been in touch with the client and assured her it was a simple oversight and mistake that her gift had not come yetIt was mailed immediately after noting the oversightShe has been given her gift as promised

I have sent Mr [redacted] an email which includes the screen shot (attached) from our marketing affiliate website, indicating that the airfare/hotel certificate had been emailed directly to the email address provided by Mr [redacted] & also viewed on separate occasionsMr [redacted] is also aware that the [redacted] gift card will be mailed once the order has been received at our office, this was also communicated to him during our most recent phone call

Initial Business Response / [redacted] (1000, 5, 2016/11/09) */ Contact Name and Title: [redacted] CEO Contact Phone: 417- [redacted] Contact Email: [redacted] @udiconsultingmo.com Ms [redacted] responded to a mailpiece inviting her to attend a meeting regarding some ongoing changes in the vacation industryAs a starting point, we believe that misunderstandings occur due to a lack of understandingWe strive to list everything that we are obligated to provide a client with in the decision to engage our services We are very sorry to hear that Ms [redacted] all of the sudden became unhappy with the agreement that she entered into with us at the consultationMs [redacted] attended a group seminar hosted by UDI Consulting in Houston, TXAt the event we went over options with Ms [redacted] that would have eliminated her perpetual timeshare maintenance fee obligationAfter careful consideration, Ms [redacted] decided to proceed with a deed transfer option that afforded her the ability to have her name removed from her timeshare deedThis was acceptable to Ms [redacted] The client applied for a financing option to allow her to cover her deed transfer costs, legal fees, etcMs [redacted] then signed a contract including transfer documents outlining the terms and conditions of the services we were to provide her withUDI Consulting uses state of the art quality assurance processes to ensure that all terms and conditions related to the products and services that we broker on behalf of, are fully comprehended by the clients at the time of enrollmentAfter the Quality Assurance Officer thoroughly reviews all documentation, we have the client sign a credit card authorization, (if that is their selected method of payment) and we proceed to collect the funds to begin working on fulfillmentFrom the date of purchase Ms [redacted] had days to rescind her decision via fax, email, or certified mailMs [redacted] did not act on her right of rescissionNot only did Ms [redacted] decide to proceed at the seminar, and fail to act on her three day right of rescission, she made a payment to UDI after her right of rescission had endedNothing until this complaint has indicated that Ms [redacted] wished to cancel her agreement with UDI ConsultingAt this point in the process, UDI Consulting has begun the process of fulfillment regarding the transfer of Ms [redacted] 's timeshare deedServices have been rendered, and efforts are underwayWe are confident that what Ms [redacted] is experiencing, is a typical case of buyers remorseThis is disheartening due to the fact that we are saving Ms [redacted] a considerable amount of money as opposed to continuing with the maintenance fee obligationWe look forward to continuing our efforts on Ms [redacted] 's behalf, as well as working with Ms [redacted] to establish a fair and equitable remedy for her remorse Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/11/23) */ Regarding my resort: Maintenace fee: The resort is deeded to me [redacted] They told me the maintenance fee which means the amount [redacted] etc correct amountEnclosed a copy of their charges and feesCalculatedBy year which are charge to meAlthough my payments every other yearRequesting the deed and paying a higher fee for maintenance fee, if sold, maintenance would be charge to my family so dishonest fees perpetual I am still very bothered by this statementI normally read everything I did notI was initials [redacted] not reading many papersI felt my family not is responsibleI was told by [redacted] they are I believe very dishonest leave bill for family He told me this would happen regard MaintFeeThere was a rush to finish papers to sign very different name moved aroundI left nothing total verify Inbornated system errorThey choose the financial company and [redacted] told me thats what they doWhen I left then it was after 5:pmPost closedNext day I read the paper (special instructions) I had doubts worry concerning the cost and amount for maintee feeI wanted to cancel it totally When I call the company (CEO [redacted] ) I informed him I read the day rule on (invoice [redacted] page) I was totally upset about day rule(business day) Write if I decide to cancel notify UDI Consulting S National Ave Suite B-Springfield, MO By (Certified mail)or hand delivery by midnight of the third business dayI was not told nor did I send this I would never have agree to thatThe papers were incomplete with UDI system errorI did call and spoke to (CEO [redacted] ) not nice told me again good for me regard day rule very insultingAlso on papers (day rule regarding maintenance fee I never stop paying it seems according to UDII dont know what I can do Im yrs I thought I was doing the right thing to myself and my familyI don't have money pease help me/ Final Business Response / [redacted] (4000, 13, 2016/11/26) */ We are sorry to hear that Ms [redacted] is plagued by the assumption that timeshare contracts are not perpetualWe have throughly researched the validity of Ms [redacted] 's position regarding her agreement with us, and have found all information pertinent to her timeshare contract, as well as all information regarding the exit strategy negotiated on her behalf is exactly as it was presented at the seminar UDI Consulting is committed to providing the highest level of customer service to each and every client we interact with As previously stated, the process of rendering services is already underway, and we look forward to continuing to provide Ms [redacted] with what we are obligated to provide her with as outlined in her agreement While we certainly aren't trying to hold Ms [redacted] hostage, the three day rescission period is clearly outlined in her purchase agreementTherefore, UDI Consulting LLC is legally and contractually compliant according the terms and conditions of her agreement Ms [redacted] is requesting help, and that is exactly what we are providing her withWe can only hope that this matter will be considered resolved, and that Ms [redacted] will allow us to continue assisting her in the mater of clearing up the outstanding maintenance fee debt associated with the previously held timeshare contract Final Consumer Response / [redacted] (4200, 19, 2016/12/21) */ Please take notice of the (special instructions)Regarding day ruleNote if you decide to cancel, you must notify UDI in writing of your intent to cancel by sending notice to UDI Consulting, S National Ave Suite B-6, Springfield, MO by certified mail, or hand delivery by midnight of the third business dayTransfer agree in for (type of ownership) type of owner Biennial year odd I used resortEvery other year pay maintenance feeodd year maintenance fee not paid-annually as shown by (UDI) paid annually is fraud As shown on maintenance fee forecast a fraud amountFirst no information regarding fax from second UDI stating maintenance annual fraud maintenance fee fraud please help me

We reached out to the client and were able to have a great discussion with herWe have come to an agreeable outcome and are happy to report that we have moved forward with the client and are successfully fulling our contractThe client is happy, as are we [redacted] | Administrative DirectorUDI Consulting LLC [redacted] **Springfield, Missouri 65810Office: [redacted] *Fax: [redacted] @udiconsultingmo.com

Final Consumer Response /* (2000, 6, 2017/05/09) */
UDI Consulants contacted me and sorry for not getting *** tablet out I have received (2) *** tablet from them and have problems with at this timeThank you for help with this and have a great day
*** ***

Mrs*** has been contacted previously by our office with no success of ever reaching herThe previous contact(email) was regarding some documents needed for her home loan, nowhere was there ever a mention of her payment coming from the wrong sourceWe would like to address this issue
immediately and make it right with Mrs***She has been contacted by phone and email this morning with no successShe will be followed up with persistently until we resolve this issue

We have spoken to Mr*** and he is aware our tablets were on back orderHe was given the date of August 14, that his tablet and dining card would be shippedWe apologize for the inconvenience and delay

We reached out to the client and were able to have a great discussion with herWe have come to an agreeable outcome and are happy to report that we have moved forward with the client and are successfully fulling our contractThe client is happy, as are we. *** *** | Administrative DirectorUDI Consulting LLC
*** * *** *** *** **Springfield, Missouri 65810Office: *** *** *Fax: ***@udiconsultingmo.com

The client attended our seminar back in September and was very pleased with the contractual agreement she had signed up forThe client was no longer wanting the financial burden of the ever increasing vacation investment she had made which led her to taking action in dissolving her agreementThe
night the client signed contract, she was shown what all fees and charges were covering and agreed to said priceAt this point, the client was happy and moving forward with her contractIt wasn't until there was a delay in gifting that she became at all unhappyWe did receive communication from a friend of the client inquiring about the gifting but we were unsuccessful when trying to return his callWe did leave a voicemail and email apologizing about the delay, assuring them it was simply an oversightOnce the client received her gifting she was extremely unhappyShe was under the impression her gifting, which was airfare and hotel accommodations, was completely freeI did explain the gifting was fulfilled by a third party company and we have no control over fees, taxes, restrictions or anything else of that nature as well as pointing out on her invitation, when the original offer was made, the location of the statement stating * Taxes, fees, and restrictions do applyNonetheless she was unhappy, so our office made an attempt to send her various other gifting offersShe stated she wanted no new gifting, nor did she want her current gifting outside of the $*** *** card she is keepingWe find this extremely unfortunate that a miscommunication regarding a gift has any relevance over the decision she made to free herself of such a financially debilitating situationAt this point, the owner of the company is trying to reach an amicable solution for this issue that we have full faith we be settled very soon

Initial Business Response /* (1000, 5, 2017/02/16) */
Upon receipt of this complaint our office immediately called the customer ensuring this was an oversightWe have since mailed tablets to the customer to make up for the oversightHe has emailed confirmation with tracking numbers for tablets
I can assure you this was not an intentional error and will not be tolerated nor is proper representation of how we do business
Initial Consumer Rebuttal /* (2000, 9, 2017/02/23) */
*** at UDI Consulting has gone above what was necessary to fix the problemI thank her for the speed and effort to go above and beyond what was needed
*** ***