On July 21, 2016, I went online to apply for an apartment with Village Creek Apartments, as my lease with my then current apartment was going to be up July 31stI got to the part of the application where I had to pay for a $application fee and a $administration fee, so I called their main office to clarify what the "Administration fee" wasMy call was connected, and I spoke to a woman, I am not sure of her name, and she told me that the administration fee was basically another word for deposit and that it could be refunded, but that the application fee was non-refundable, which I understoodAfter hanging up I proceeded to pay for the feesThe next day, July 22, 2016, I called Village Creek Apartments and cancelled my application because my mother and I, who intended to get the apartment with me, decided to move out of stateJuly 25, I happened to check my online banking and saw that my account had been overdrawn, which shouldn't have been the caseI looked over my sta
I have rented from this Business for the last several monthsSince then I have had several maintenance issues such as a non working Shower for multiple days due to a ceiling leakOur refrigerator is non functional, and my most recent complaint is that I have tried to contact the rental agency several times to get an invoice for a window repairI have left several messages and emails for a call back to get this remedied and nobody will respond I pay a good amount to live in this residence and I have been told by the leasing office to fix my bathroom sink myself Why am I paying this agency if they wont even fix their issues much less follow up with their residents to ensure something is taken care of? I know that the rental agency has gone through several managers in the past months I have lived there and now I see whyThey don't actually follow through with their renters or call them back when there are issuesMy rent has varied every month I have lived there, one month is wa
On July 21, 2016, I went online to apply for an apartment with Village Creek Apartments, as my lease with my then current apartment was going to be up July 31stI got to the part of the application where I had to pay for a $application fee and a $administration fee, so I called their main office to clarify what the "Administration fee" wasMy call was connected, and I spoke to a woman, I am not sure of her name, and she told me that the administration fee was basically another word for deposit and that it could be refunded, but that the application fee was non-refundable, which I understoodAfter hanging up I proceeded to pay for the feesThe next day, July 22, 2016, I called Village Creek Apartments and cancelled my application because my mother and I, who intended to get the apartment with me, decided to move out of stateJuly 25, I happened to check my online banking and saw that my account had been overdrawn, which shouldn't have been the caseI looked over my sta
I have rented from this Business for the last several monthsSince then I have had several maintenance issues such as a non working Shower for multiple days due to a ceiling leakOur refrigerator is non functional, and my most recent complaint is that I have tried to contact the rental agency several times to get an invoice for a window repairI have left several messages and emails for a call back to get this remedied and nobody will respond I pay a good amount to live in this residence and I have been told by the leasing office to fix my bathroom sink myself Why am I paying this agency if they wont even fix their issues much less follow up with their residents to ensure something is taken care of? I know that the rental agency has gone through several managers in the past months I have lived there and now I see whyThey don't actually follow through with their renters or call them back when there are issuesMy rent has varied every month I have lived there, one month is wa