Annointed Hands Concrete

[redacted] I received a text from [redacted] in December and talked to her within one day of receiving text. She wanted an estimate to repair the steps to the front stoop of her house. I gave her an estimate to replace the brick steps with concrete and to point up the brick joints on the face of the stoop where the mortar was missing. She said she was waiting on some other bids as well. She also asked me about replacing a window. I gave her a bid of $815.00. She called me on Monday 1/6/14 saying she wanted me to do the job, but I only had 3 days to do the work at this point. The contract was signed on Tuesday, 1/7/14 and a deposit of $375.00 was paid by check. She did not want to pay half of the balance because I was going to have to order the window, which should not have mattered. She called me Wednesday to ask if we could keep the steps brick (instead of concrete). I told her I’d try to still do the steps for $500.00. The work could not be done on Wednesday because it rained. My brick contractor, which is [redacted] , started the job on Thursday. The brick had to be removed carefully brick by brick to avoid breakage and mortar cleaned from each brick so they could be reused because we could not find matching brick because of the age of the brick. In the process of removing the bricks, he discovered that the foundation for the steps was stone, instead of concrete. Some of the stone had washed away, which caused the problem with the steps. According to building code steps are required to have a concrete slab. I called [redacted] to let her know what we found and to advise her that it was going to cost more to pour the slab; she did not answer so I left a voice mail message for her to call me. She called me back Friday morning. I explained the situation to her. She started ranting about she didn’t trust me and she didn’t trust me from the beginning. She did not want to pay the extra money to get the steps done according to code. She wanted me to just put them back together, disregarding building code. I told her that I could not do that; it was unethical. I asked if she could call the bank to get more time and she said no; that I had until 3pm to get the job done, even though it was raining. She then said she had someone else that could do it. I told her I would refund her money. She called me later but I was on a call with another client. She emailed me to tell me she had called and wanted me to talk to the bank about an extension. I did not respond since she had already stated she would get someone else to do the work. We met on Monday 1/13/14 and I gave her a check for $ [redacted] , minus $120.00 to pay [redacted] for the work he did removing the brick and preparing them to be used again. She did not want to accept the check because it wasn’t the full amount of the deposit. She does not understand that, in construction, you never know what you are going to find until you start removing boards, bricks, etc. Sometimes you find things you don’t expect, which changes the process and what needs to be done. If she had been reasonable, we could have completed the job on Saturday. Annointed Hands Concrete, LLC operates with the utmost integrity and honesty. It is never our intention to cheat anyone. We never agree to do work we cannot perform. We have many satisfied customers who refer us to others who need work done. And we will continue to operate with honesty and integrity.

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Annointed Hands Concrete regarding
complaint ID ***
Regards,
*** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Please check out [redacted]. The technician's name is [redacted]. His cell is [redacted] and his office/fax is [redacted].  I guarantee this man is not telling the truth.

[redacted]
 
I received a text from [redacted] in December and talked to her within one day of receiving text.  She wanted an estimate to repair the steps to the front stoop of her house.  I gave her an estimate to replace the brick steps with concrete and to point up the brick joints on the face of the stoop where the mortar was missing.   She said she was waiting on some other bids as well.  She also asked me about replacing a window. I gave her a bid of $815.00.  She called me on Monday 1/6/14 saying she wanted me to do the job, but I only had 3 days to do the work at this point.  The contract was signed on Tuesday, 1/7/14 and a deposit of $375.00 was paid by check.  She did not want to pay half of the balance because I was going to have to order the window, which should not have mattered. 
She called me Wednesday to ask if we could keep the steps brick (instead of concrete).  I told her I’d try to still
do the steps for $500.00. The work could not be done on Wednesday because it rained.  My brick contractor, which is [redacted], started the job on Thursday. The brick had to be removed carefully brick by brick to avoid breakage and mortar cleaned from each brick so they could be reused because we could not find matching brick because of the age of the brick.  In the process of removing the bricks, he discovered that the foundation for the steps was stone, instead of concrete.  Some of the stone had washed away, which caused the problem with the steps.  According to building code steps are required to have a concrete slab.  I called [redacted] to let her know what we found and to advise her that it was going to cost more to pour the slab; she did not answer so I left a voice mail message for her to call me.   
 
She called me back Friday morning. I explained the situation to her.  She started ranting about she didn’t trust me and she didn’t trust me from the beginning. She did not want to pay the extra money to get the steps done according to code.  She wanted me to just put them back together, disregarding building code. I told her that I could not do that; it was unethical.    I asked if she could call the bank to get more time and she said no; that I had until 3pm to get the job done,  even though it was raining. She then said she had someone else that could do it.  I told her I would refund her money.  She called me later but I was on a call with another client.  She emailed me to tell me she had called and wanted me to talk to the bank about an extension.  I did not respond since she had already stated she would get someone else to do the work.
We met on Monday 1/13/14 and I gave her a check for $[redacted], minus $120.00 to pay [redacted] for the work he did removing the brick and preparing them to be used again.  She did not want to accept the check because it wasn’t the full amount of the deposit. 
She does not understand that, in construction, you never know what you are going to find until you start removing boards, bricks, etc.  Sometimes you find things you don’t expect, which changes the process and what needs to be done.  If she had been reasonable, we could have completed the job on Saturday.
Annointed Hands Concrete, LLC operates with the utmost integrity and honesty.  It is never our intention to cheat anyone.  We never agree to do work we cannot perform.  We have many satisfied customers who refer us to others who need work done.  And we will continue to operate with honesty and integrity.

Review: I hired a contractor to repair brick steps on a house I had just purchased. In order to close the house, I had to leave money in escrow. The bank gave me 7 days to repair the steps. [redacted] was very aware of this.He promised for 5 consecutive days that he would repair them the next day, then on the fifth day he told me to call the bank the bank and ask for an extension. I told him this was not an option. I did not trust him to have the work done in time, and that I could get someone to do the job and he could give my money back. He said fine. When time to return the money, he wanted to give me $[redacted]. I had given him $375., which was half of the price to do the job. He sent over some guy with no skills to knock down the steps and left everything right there. I could have done that myself. If the guy had some skills he would have known how to fix the steps. I do not feel I owe him anything and want my entire $375 back.[redacted] gave me a check for $[redacted] which I looked at and told him that this is not acceptable, I tried to give him back the check, but he would not accept it. I have the check, but have not cashed it and will not cash it unless he gives me an additional check for $120.00.Desired Settlement: $375.00 refund of money paid

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Annointed Hands Concrete regarding complaint ID [redacted].

Regards,

Business

Response:

[redacted]

I received a text from [redacted] in December and talked to her within one day of receiving text. She wanted an estimate to repair the steps to the front stoop of her house. I gave her an estimate to replace the brick steps with concrete and to point up the brick joints on the face of the stoop where the mortar was missing. She said she was waiting on some other bids as well. She also asked me about replacing a window. I gave her a bid of $815.00. She called me on Monday 1/6/14 saying she wanted me to do the job, but I only had 3 days to do the work at this point. The contract was signed on Tuesday, 1/7/14 and a deposit of $375.00 was paid by check. She did not want to pay half of the balance because I was going to have to order the window, which should not have mattered.

She called me Wednesday to ask if we could keep the steps brick (instead of concrete). I told her I’d try to still

do the steps for $500.00. The work could not be done on Wednesday because it rained. My brick contractor, which is [redacted], started the job on Thursday. The brick had to be removed carefully brick by brick to avoid breakage and mortar cleaned from each brick so they could be reused because we could not find matching brick because of the age of the brick. In the process of removing the bricks, he discovered that the foundation for the steps was stone, instead of concrete. Some of the stone had washed away, which caused the problem with the steps. According to building code steps are required to have a concrete slab. I called [redacted] to let her know what we found and to advise her that it was going to cost more to pour the slab; she did not answer so I left a voice mail message for her to call me.

She called me back Friday morning. I explained the situation to her. She started ranting about she didn’t trust me and she didn’t trust me from the beginning. She did not want to pay the extra money to get the steps done according to code. She wanted me to just put them back together, disregarding building code. I told her that I could not do that; it was unethical. I asked if she could call the bank to get more time and she said no; that I had until 3pm to get the job done, even though it was raining. She then said she had someone else that could do it. I told her I would refund her money. She called me later but I was on a call with another client. She emailed me to tell me she had called and wanted me to talk to the bank about an extension. I did not respond since she had already stated she would get someone else to do the work.

We met on Monday 1/13/14 and I gave her a check for $[redacted], minus $120.00 to pay [redacted] for the work he did removing the brick and preparing them to be used again. She did not want to accept the check because it wasn’t the full amount of the deposit.

She does not understand that, in construction, you never know what you are going to find until you start removing boards, bricks, etc. Sometimes you find things you don’t expect, which changes the process and what needs to be done. If she had been reasonable, we could have completed the job on Saturday.

Annointed Hands Concrete, LLC operates with the utmost integrity and honesty. It is never our intention to cheat anyone. We never agree to do work we cannot perform. We have many satisfied customers who refer us to others who need work done. And we will continue to operate with honesty and integrity.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Please check out [redacted]. The technician's name is [redacted]. His cell is [redacted] and his office/fax is [redacted]. I guarantee this man is not telling the truth.