I spoke with Jeff yesterday 8/8 he did offer me 1100.00 for the issues we have had. They are also suppose to be installing...
a new counter top, painting the kitchen walls, and re-doing the kitchen back splash on the 11th. So far there has been no phone calls telling me there are any problems which has happened a few times already. So I am hoping all is still good.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
The customer called in on 1/13/15 saying their hot water heater was not working so we set up a $79 service call to check the water heater. This water heater was installed by us on 7/12/2010. Our plumber found a bad thermostat which is still under a manufacturer warranty. We gave the customer a price...
of $100 to take the part to a part house and swap it out for a new part than come back and replace the part in the customers home. While our plumber was on his way to the part house the customer called and canceled the repair saying it was to much money. Our plumber than returned to the home to collect the $79 for the service call. This customers PMA was canceled back on 9/23/12 when the customer called and asked us to no longer call him and that he would call us if he needed service. He stated that he had his maintenance taken care of by another company. We took this as he wanted to terminate his contract so it was canceled in our system. I have no record of any call asking to speak to a manager and we did go to the home and find out the problem which is why we charged $79. We have no problem if he wants someone else to fix the unit but we did perform the work that is under the service charge. We also do not have a problem reinstating his PMA if that is what he wants. One of our managers did call him and left messages but the customer has not returned his call.
I spoke to Mr. [redacted]. We made a mistake in our response the first time. That was a differenet customer we were working with. We already replaced the pump and will repair the drywall on 10/16/14 after 3pm per Mr [redacted] request.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I received the following: 1. Handwritten apology from [redacted], the employee for whom I expressed the complaint, and a note that states: DEAR MS [redacted] DUE TO THE DATE OF THE FIRST INVOICE REQUESTED INVOICE #[redacted] THE ORIGINAL IS NOT READILY AVAILABLE SO I INCLUDED A COPY FROM OUR COMPANY RECORDS. (note: #2 below references this invoice) 2. I received a typed invoice from the services rendered 01/08/14. However, the 20% discount I should received was not reflected. The charge for the Compressor Assist Start Relay was unit priced at $375. I paid a total of $395.21 ($375.21 plus $20.00. (Note: this is for the non-Trane start kit) Therefore, [redacted] owes me $75 for this visit. 3. I received a copy of Invoice [redacted] dated 9/13/14. This invoice does not match my pink NCR customer copy of [redacted]; the copy I actually signed. My original pink customer copy does not have information they are now showing on the invoice. The copy they sent has the following information on it: 1 Trane Manufacturer Startkit @519.35/pma: $415.48/Total: $366.75 In the Comments section, they have: "Customer paid $366.75 plus tax of $20.98, for a total of $387.73. Didn't give 20% off for PMA." 4. I received a check dated September 19, 2014, in the a**unt of $77.40 (check #105277). My concerns at this point are: a. Invoice P[redacted] does not reflect the 20% discount. (why is this not reflected?) b. Invoice P[redacted] (their copy sent and my original are not reflecting the same information) Why? c. I still cannot reconcile the $152 for the wrong start kit installed in January. Is the $77.40 check I received for part of this? I have all copies given to me by the technicians of the visits from [redacted]. I am happy to provide this information as it appears [redacted] and I do not have the same information. I do not at this time feel this issue is not resolved.
Regards,
[redacted]
[redacted] our Service Manager spoke with Mr. [redacted] and his motor was ordered and should be here today or tomorrow. [redacted] also discussed trying to get the Maytag about replacing the unit under warranty.He did explain this might take a little bit of time but we will keep on it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I would find it much more respectable of the business if they would have taken responsibility and provided an apology instead of "blaming" the manufacturer. At no time were we told it was a delay from the manufacturer, we were just told for months that this person, or that person is handling or will call. I suspect they failed to file the rebate accordingly based on how they have "dropped the ball" on a number of issues. Again, fix the problem, apology - not delay the problem and delay.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11692744, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Even though Arangutan's statement was not entirely accurate - they did not insure that we had cooling during the entire process - we are accepting this ressolution because we do not want to deal with that company ever again. However, if the refund is not calculated properly, we will submit another claim with the Revdex.com.
I purchased a contract with Orangutan Home Services for annual plumbing inspections. In scheduling an appointment this year, I have been rescheduled by Orangutan five times. Today's appointment was cancelled by Orangutan because my service person was held up on a "major pipe refit". I had other things I could have done this morning than wait for them to cancel and try to reschedule for a sixth time. I have requested a cancellation of my contract and a refund of unused services.
Had them put in a new air unit Shortly after had a problem They come out to fix it. then shortly after that they told me I needed a txv I told them I would not pay for it because they did damage with a blowtorch to the unit They agree to fix OK fine 2yrs late I was told by LUIS a tech all they did was replace the txv powerhead Now I have to pay $1300 to fix it. they lied to me I had someone else fix it for $700
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We are no further along at this time, July 31st, then we were when this complaint was filed. I can see by the business response that they are waiting for the [redacted] unit to arrive, however, we still are waiting for the first unit to be completed (relay panel and thermostat installed). We did have a visit from a tech. on 7-23 but he still did not have the relay panel thus was unable to install thermostat to complete the install of the first unit. We have not heard anything since this visit.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They have not resolved the complaint and have stopped returning my call. I made the original purchase as a referral from [redacted] and I understand that [redacted] is no longer partnering with Orangutan.
They have three times told me they would do something and three times failed to do what they said they would do.
They have not resolved the issue and to my knowledge are making no attempt to resolve.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and I want to make some clarifications. [redacted] called me and left a message on 1-22-15 around 10:30 am. Within an hour of his phone message I returned his call at the number he provided, but Orangutan was experiencing a high call volume and I couldn't get through. So I called in the afternoon, got through to the main switchboard and requested the extension he provided. It rang and rang and then went to a busy signal. No voice mail, no way to contact [redacted] at the extension he provided me. Yes, I did feel that one of the technicians was going to destroy my unit as he came out 3 times (11/16/12, 11/27/12, and 11/29/12) without any success at fixing the problem, after I was told I had to pay a diagnostic fee. I watched him use his cell phone, move wires around, and linger about as he really wasn't sure what to do. A senior technician finally came out on 1/22/13 and was able to diagnose what was going on and he rewired parts of the system. He told me he would order the parts and get back to me. Then I get a call weeks later telling me that another technician needs to come out and diagnose the problem again. When I told her that had already been done she wanted to argue with me, even though I was reading verbatim what the senior technician had written on my report from 1/22/13. So all I could assume is that the first senior technician quit or was fired before he could get the parts ordered, so someone else had to come out and rediagnose the problem. On 2/22/13 a new circuit board was installed and the problem finally fixed, after 3 months of high electric bills from a faulty system. So I wasn't going to complain at this point and was not asking for any reimbursement for the diagnostic fee. Until....last week when I called and couldn't figure out why my unit had stopped working and when I called Orangutan they said they had to charge me a diagnostic fee of $55.00, even when I was told that with the [redacted] warranty everything would be covered. It was then that I decided to write to the Revdex.com. I found that my breaker had blown and I reset it and fixed the problem, but feel that in the future Orangutan should stand by there promise that the [redacted] warranty provides what I was told it provides by the original salesman who sold me the 3 units, and that did not include a diagnostic fee or a travel fee. I might add...I got a call from Orangutan last week that my 3 units needed to have the yearly heating checks done. I told her that one of her technicians did come out on 10/4/14 and did the heating maintenance on all 3 units. She told me he had only done the AC maintenance and I told her that would be incorrect as it was October. She said sometimes they do the AC maintenance in October, even though I was pretty sure he was doing the heating maintenance since I live in northern AZ and would not be turning on my AC in Oct. She told me she would call the technician and get back to me. Never heard from her again.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The facts stated by Orangutan are not completely accurate. The supply line did not detach or become loose. There were three visits by their technicians to resolve this issue. The root cause was a gap left open in the plenum when the unit was installed which allowed cold air to escape into the attic space. Below is the dates, times and technicians that came to address the issue.
Date Time Technician
5-24-14 ~8:30 AM [redacted]
5-24-14 ~5:30 PM [redacted]
5-26-14 ~8:30 AM [redacted]
Attached is a picture of the gap that was left after the original installation and was not found until the third technician discovered it. I sat in the attic with the technician to watch and to inform him that the attic should not be cold and refused to allow him to leave until the root cause was found.
Additionally, based on my research a residential crane is between $300 - $500. Orangutan should reimburse me what I was charged for the crane not what it costs them.
The 10% reimbursement is for my inconvenience as the three trips to repair the gross incompetence of the install crew occurred over the Memorial Day weekend. Additionally most individuals do not inspect contractor's work and had I not went into the attic I would have never known about this issue until I received higher than normal eclectic bills.
10% is not an unreasonable amount for the total lack of quality by the install crew and two additional technicians who did not take the time to troubleshoot the issue properly.
$672.00 + the cost charged for the crane is a fair amount. Assuming I was charge the residential rate of $300.00 then the total amount would be $972.00. I will accept $800.00.
Regards,
[redacted]
This company deceived my mother, a 78 year old Alzheimer's patient, into buying a new Heating and Air Conditioning system for the outrageous price of $10,670 when her current system was in good working order. They have been unresponsive to letters sent to them and they appear to have no intention of trying to resolve the matter in a fair way with her.
When the field supervisor Steve S[redacted] came to our house he was pleasant. He told us our air conditioning unit needed to be replaced since it wasn't taking freon and he showed us (my sister and I) that the gauges were not even or equal. So he also continued to say we had a blockage in the line and there was no way to replace it or clean it out. We thought that was weird since the air conditioning was working fine the day before he showed up. He said you need a new one and gave us prices so we took this as we need a second opinion and he said fine and wrote down how much one would be and didn't charge us, which I found weird. This was a Thursday and on Sunday we had another air conditioning guy come over and you know what he found, a wire was pulled off so the compressor would not turn on making the gauges show that the freon was not there. When it was put back on the compressor turned on and the gauges were equal like they were suppose to be. I would never recommend Orangutan home services to my worst enemy let alone my friends or family. They tried to rip us off for $5000.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10661497, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I just got back from vacation and was out of touch with the status of this complaint. The recorded response by Orangutan rep Jeff L[redacted] on 6/10 was accurate, but did not provide closure to the complaint. I did call Mr. L[redacted] back on 6/16 to provide my feedback. He was unavailable I then talked to Moe at Orangutan on 6/16 requesting that I wanted a written response to the items addressed in the formal complaint. As of this date I have not received a written apology nor a written response to the items addressed in the formal complaint. I figured by the time I got back from vacation I would have had something in writing from Orangutan. No So!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Orangutan did send out a crew to repair the drywall that was removed at my cost due to the water damage. The drywall and floor board repair was done to my satisfaction but I am still $150 out of pocket due to Orangutan initially refusing to remove and repair the drywall. The removal of the drywall was completed by Preferred Choice Restoration, whom Orangutan sent to my home to check the damage. Orangutan then refused to pay for the removal and repair of the damage. Due to the growth of mold I had PCR remove and treat the affected areas. I was charged $150 for that work.
Regards,
[redacted]
We wanted a regular checkup, and they said we needed $2500 worth of repairs. We were not sure, so we called a local small business to doublecheck. Every last thing the orangutan guy said was clearly false, no repairs were needed. Avoid these people completely.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have already given this company 1 star as there is nothing lower for their follow-up paid for preventive maintenance services I made both an air conditioning date and time which failed to be honored on both days it was set last week. ( they did not show for the first or rescheduled time) At the same time I added an appointment for plumbing inspection for the hot water heater as well. Today came and went and I wasted 3 more of my hours waiting for them . Orangutan was a no show. I received no call this am that they were coming and no call saying they would either be late or could not come. I called this morning to verify they were coming and was told yes.So the maintenance warranty is a myth with this company.
I spoke with Jeff yesterday 8/8 he did offer me 1100.00 for the issues we have had. They are also suppose to be installing...
a new counter top, painting the kitchen walls, and re-doing the kitchen back splash on the 11th. So far there has been no phone calls telling me there are any problems which has happened a few times already. So I am hoping all is still good.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
The customer called in on 1/13/15 saying their hot water heater was not working so we set up a $79 service call to check the water heater. This water heater was installed by us on 7/12/2010. Our plumber found a bad thermostat which is still under a manufacturer warranty. We gave the customer a price...
of $100 to take the part to a part house and swap it out for a new part than come back and replace the part in the customers home. While our plumber was on his way to the part house the customer called and canceled the repair saying it was to much money. Our plumber than returned to the home to collect the $79 for the service call. This customers PMA was canceled back on 9/23/12 when the customer called and asked us to no longer call him and that he would call us if he needed service. He stated that he had his maintenance taken care of by another company. We took this as he wanted to terminate his contract so it was canceled in our system. I have no record of any call asking to speak to a manager and we did go to the home and find out the problem which is why we charged $79. We have no problem if he wants someone else to fix the unit but we did perform the work that is under the service charge. We also do not have a problem reinstating his PMA if that is what he wants. One of our managers did call him and left messages but the customer has not returned his call.
I spoke to Mr. [redacted]. We made a mistake in our response the first time. That was a differenet customer we were working with. We already replaced the pump and will repair the drywall on 10/16/14 after 3pm per Mr [redacted] request.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I received the following: 1. Handwritten apology from [redacted], the employee for whom I expressed the complaint, and a note that states: DEAR MS [redacted] DUE TO THE DATE OF THE FIRST INVOICE REQUESTED INVOICE #[redacted] THE ORIGINAL IS NOT READILY AVAILABLE SO I INCLUDED A COPY FROM OUR COMPANY RECORDS. (note: #2 below references this invoice) 2. I received a typed invoice from the services rendered 01/08/14. However, the 20% discount I should received was not reflected. The charge for the Compressor Assist Start Relay was unit priced at $375. I paid a total of $395.21 ($375.21 plus $20.00. (Note: this is for the non-Trane start kit) Therefore, [redacted] owes me $75 for this visit. 3. I received a copy of Invoice [redacted] dated 9/13/14. This invoice does not match my pink NCR customer copy of [redacted]; the copy I actually signed. My original pink customer copy does not have information they are now showing on the invoice. The copy they sent has the following information on it: 1 Trane Manufacturer Startkit @519.35/pma: $415.48/Total: $366.75 In the Comments section, they have: "Customer paid $366.75 plus tax of $20.98, for a total of $387.73. Didn't give 20% off for PMA." 4. I received a check dated September 19, 2014, in the a**unt of $77.40 (check #105277). My concerns at this point are: a. Invoice P[redacted] does not reflect the 20% discount. (why is this not reflected?) b. Invoice P[redacted] (their copy sent and my original are not reflecting the same information) Why? c. I still cannot reconcile the $152 for the wrong start kit installed in January. Is the $77.40 check I received for part of this? I have all copies given to me by the technicians of the visits from [redacted]. I am happy to provide this information as it appears [redacted] and I do not have the same information. I do not at this time feel this issue is not resolved.
Regards,
[redacted]
[redacted] our Service Manager spoke with Mr. [redacted] and his motor was ordered and should be here today or tomorrow. [redacted] also discussed trying to get the Maytag about replacing the unit under warranty.He did explain this might take a little bit of time but we will keep on it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I would find it much more respectable of the business if they would have taken responsibility and provided an apology instead of "blaming" the manufacturer. At no time were we told it was a delay from the manufacturer, we were just told for months that this person, or that person is handling or will call. I suspect they failed to file the rebate accordingly based on how they have "dropped the ball" on a number of issues. Again, fix the problem, apology - not delay the problem and delay.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11692744, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Even though Arangutan's statement was not entirely accurate - they did not insure that we had cooling during the entire process - we are accepting this ressolution because we do not want to deal with that company ever again. However, if the refund is not calculated properly, we will submit another claim with the Revdex.com.
Regards,
[redacted]
I purchased a contract with Orangutan Home Services for annual plumbing inspections. In scheduling an appointment this year, I have been rescheduled by Orangutan five times. Today's appointment was cancelled by Orangutan because my service person was held up on a "major pipe refit". I had other things I could have done this morning than wait for them to cancel and try to reschedule for a sixth time. I have requested a cancellation of my contract and a refund of unused services.
Had them put in a new air unit Shortly after had a problem They come out to fix it. then shortly after that they told me I needed a txv I told them I would not pay for it because they did damage with a blowtorch to the unit They agree to fix OK fine 2yrs late I was told by LUIS a tech all they did was replace the txv powerhead Now I have to pay $1300 to fix it. they lied to me I had someone else fix it for $700
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We are no further along at this time, July 31st, then we were when this complaint was filed. I can see by the business response that they are waiting for the [redacted] unit to arrive, however, we still are waiting for the first unit to be completed (relay panel and thermostat installed). We did have a visit from a tech. on 7-23 but he still did not have the relay panel thus was unable to install thermostat to complete the install of the first unit. We have not heard anything since this visit.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They have not resolved the complaint and have stopped returning my call. I made the original purchase as a referral from [redacted] and I understand that [redacted] is no longer partnering with Orangutan.
They have three times told me they would do something and three times failed to do what they said they would do.
They have not resolved the issue and to my knowledge are making no attempt to resolve.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and I want to make some clarifications. [redacted] called me and left a message on 1-22-15 around 10:30 am. Within an hour of his phone message I returned his call at the number he provided, but Orangutan was experiencing a high call volume and I couldn't get through. So I called in the afternoon, got through to the main switchboard and requested the extension he provided. It rang and rang and then went to a busy signal. No voice mail, no way to contact [redacted] at the extension he provided me. Yes, I did feel that one of the technicians was going to destroy my unit as he came out 3 times (11/16/12, 11/27/12, and 11/29/12) without any success at fixing the problem, after I was told I had to pay a diagnostic fee. I watched him use his cell phone, move wires around, and linger about as he really wasn't sure what to do. A senior technician finally came out on 1/22/13 and was able to diagnose what was going on and he rewired parts of the system. He told me he would order the parts and get back to me. Then I get a call weeks later telling me that another technician needs to come out and diagnose the problem again. When I told her that had already been done she wanted to argue with me, even though I was reading verbatim what the senior technician had written on my report from 1/22/13. So all I could assume is that the first senior technician quit or was fired before he could get the parts ordered, so someone else had to come out and rediagnose the problem. On 2/22/13 a new circuit board was installed and the problem finally fixed, after 3 months of high electric bills from a faulty system. So I wasn't going to complain at this point and was not asking for any reimbursement for the diagnostic fee. Until....last week when I called and couldn't figure out why my unit had stopped working and when I called Orangutan they said they had to charge me a diagnostic fee of $55.00, even when I was told that with the [redacted] warranty everything would be covered. It was then that I decided to write to the Revdex.com. I found that my breaker had blown and I reset it and fixed the problem, but feel that in the future Orangutan should stand by there promise that the [redacted] warranty provides what I was told it provides by the original salesman who sold me the 3 units, and that did not include a diagnostic fee or a travel fee. I might add...I got a call from Orangutan last week that my 3 units needed to have the yearly heating checks done. I told her that one of her technicians did come out on 10/4/14 and did the heating maintenance on all 3 units. She told me he had only done the AC maintenance and I told her that would be incorrect as it was October. She said sometimes they do the AC maintenance in October, even though I was pretty sure he was doing the heating maintenance since I live in northern AZ and would not be turning on my AC in Oct. She told me she would call the technician and get back to me. Never heard from her again.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The facts stated by Orangutan are not completely accurate. The supply line did not detach or become loose. There were three visits by their technicians to resolve this issue. The root cause was a gap left open in the plenum when the unit was installed which allowed cold air to escape into the attic space. Below is the dates, times and technicians that came to address the issue.
Date Time Technician
5-24-14 ~8:30 AM [redacted]
5-24-14 ~5:30 PM [redacted]
5-26-14 ~8:30 AM [redacted]
Attached is a picture of the gap that was left after the original installation and was not found until the third technician discovered it. I sat in the attic with the technician to watch and to inform him that the attic should not be cold and refused to allow him to leave until the root cause was found.
Additionally, based on my research a residential crane is between $300 - $500. Orangutan should reimburse me what I was charged for the crane not what it costs them.
The 10% reimbursement is for my inconvenience as the three trips to repair the gross incompetence of the install crew occurred over the Memorial Day weekend. Additionally most individuals do not inspect contractor's work and had I not went into the attic I would have never known about this issue until I received higher than normal eclectic bills.
10% is not an unreasonable amount for the total lack of quality by the install crew and two additional technicians who did not take the time to troubleshoot the issue properly.
$672.00 + the cost charged for the crane is a fair amount. Assuming I was charge the residential rate of $300.00 then the total amount would be $972.00. I will accept $800.00.
Regards,
[redacted]
This company deceived my mother, a 78 year old Alzheimer's patient, into buying a new Heating and Air Conditioning system for the outrageous price of $10,670 when her current system was in good working order. They have been unresponsive to letters sent to them and they appear to have no intention of trying to resolve the matter in a fair way with her.
When the field supervisor Steve S[redacted] came to our house he was pleasant. He told us our air conditioning unit needed to be replaced since it wasn't taking freon and he showed us (my sister and I) that the gauges were not even or equal. So he also continued to say we had a blockage in the line and there was no way to replace it or clean it out. We thought that was weird since the air conditioning was working fine the day before he showed up. He said you need a new one and gave us prices so we took this as we need a second opinion and he said fine and wrote down how much one would be and didn't charge us, which I found weird. This was a Thursday and on Sunday we had another air conditioning guy come over and you know what he found, a wire was pulled off so the compressor would not turn on making the gauges show that the freon was not there. When it was put back on the compressor turned on and the gauges were equal like they were suppose to be. I would never recommend Orangutan home services to my worst enemy let alone my friends or family. They tried to rip us off for $5000.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10661497, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I just got back from vacation and was out of touch with the status of this complaint. The recorded response by Orangutan rep Jeff L[redacted] on 6/10 was accurate, but did not provide closure to the complaint. I did call Mr. L[redacted] back on 6/16 to provide my feedback. He was unavailable I then talked to Moe at Orangutan on 6/16 requesting that I wanted a written response to the items addressed in the formal complaint. As of this date I have not received a written apology nor a written response to the items addressed in the formal complaint. I figured by the time I got back from vacation I would have had something in writing from Orangutan. No So!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Orangutan did send out a crew to repair the drywall that was removed at my cost due to the water damage. The drywall and floor board repair was done to my satisfaction but I am still $150 out of pocket due to Orangutan initially refusing to remove and repair the drywall. The removal of the drywall was completed by Preferred Choice Restoration, whom Orangutan sent to my home to check the damage. Orangutan then refused to pay for the removal and repair of the damage. Due to the growth of mold I had PCR remove and treat the affected areas. I was charged $150 for that work.
Regards,
[redacted]
We wanted a regular checkup, and they said we needed $2500 worth of repairs. We were not sure, so we called a local small business to doublecheck. Every last thing the orangutan guy said was clearly false, no repairs were needed. Avoid these people completely.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have already given this company 1 star as there is nothing lower for their follow-up paid for preventive maintenance services I made both an air conditioning date and time which failed to be honored on both days it was set last week. ( they did not show for the first or rescheduled time) At the same time I added an appointment for plumbing inspection for the hot water heater as well. Today came and went and I wasted 3 more of my hours waiting for them . Orangutan was a no show. I received no call this am that they were coming and no call saying they would either be late or could not come. I called this morning to verify they were coming and was told yes.So the maintenance warranty is a myth with this company.