Annuity Guys - Dick Van Dyke

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved I would like to disregard this complaintIt was due to a communication error with the [redacted] facility and video game solutions inc had not connection to that error Regards, [redacted]

The package was signed for on March 15, by ***, Since this is a family member we will refer them to the property officer for more informationAs far as the package, we will contact *** this afternoon to have the package returned for a full refund and this will bring a close to this matter

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This does not solve the complaintMy SSID is *** and DOC# is ***.Unfortunately a receipt was not given to me by *** I know that $was taken from my account for the TV, XBOX, controller/charger, and HDMI cable I am not sure why you do not have a record I believe the date is approximately Feb
Regards,
*** ***

Attached is the copy of the order from [redacted] Correctional Inst. for the above inmate. The Check was dated May 28 and was not mailed to us until the middle of June.  We will return the money to the correctional center as there seems to be many problems with this order before it got us.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
if you had indicated in your first response that this was at [redacted] instead of saying you had no record of receiving the order I would not be rejecting the response  To now say you will contact the property office to return the materials and issue a refund means that instead of now directing the need for the property office to deliver the package you take me back to say are one  all I wanted was to get the order delivered  if you had provided correct response in the beginning or even answered your phone this complaint would not have been required  
Regards,
[redacted]

The package was delivered in April and the inmate was on segregation and has been for a couple of months. The property officer has informed me this morning that it will be issued when he comes out of lockup. Also we only have one phone number for us and it is ###-###-####.

Please provide the date the check was cashed and the check number for the order. We do not have an order for this person and no record of ever receiving it. If the order does come to us we will return it to the correctional center. A copy of this complaint will be sent to the property officer at...

[redacted] for there review.

I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The item has been shipped and received at the correctional center, The inmate submitted his order missing the Sid number on the order form, the family provide the information and the order was corrected.

I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I would like to disregard this complaint. It was due to a communication error with the [redacted] facility and video game solutions inc had not connection to that error
Regards,
[redacted]