From: AUDREY [redacted] [mailto: [redacted] ] Sent: Monday, January 25, 4:PM To: drteam Subject: Re: Customer Review Notification This client is telling complete falsehoodsMs [redacted] gave us a bad check to pay for her fees dueShe never called to check on the status like she claims in her letter She was never told it was "between banks" as she falsely claims as that is nonsensical in today's electronic worldShe simply wrote a bad check and blames SUNSET HARBOR FOR THATI tried to explain that the check did not clear and now she needed to pay a late fee and an NSF fee on top of it allMs [redacted] became irate yelling and swearing at me telling me that the reason the check bounced was my fault and she thinks it really did clear and I am a liarShe said she would call her bank and prove the check cleared An hour later her son called for the address to send payment I called the [redacted] residence today to inform them that the payment was received and the RCI block would be liftedMr [redacted] said what check? I told him his wife bounced a check however she took care of itHe started laughing uncontrollably and said "she never wrote you a check"I tried to explain the matter was resolved although he did not seem to have touch with reality It is a shame that people that bounce checks have the audacity to complain about the company they wrote a bad check to
Sent: Wednesday, March 22, 2:PM Subject: Case Number [redacted] Good Afternoon, I hope you are having a great dayI am responding to a letter I received Friday 3/17/The letter was addressed to Audrey and she no longer works hereThe other person she referred to as her (Audrey's husband), was her son Steven who is also no longer employed hereI don't know if she was forced or not as I didn't handle thisI will say that I do not force anyone to do anything they are not comfortable withThe vacation network was an option that would have been given in place of RCI for trading or renting out the timeshareShe signed a Special warranty deed and mutual release in September stating that she was deeding the property back to usThe Vacation network did some site changes a while back that if she hasn't used the site wouldn't have knownShe can call 858)622-option #and get help with booking her vacationAs far as the points those were given threw RCI everyone was sent letter about the points and were give a time frame that the point needed to be used or lostI am not in any position to give any money/ refundsI am very sorry if she was treated badly and rest assured Audrey and Steven no longer work hereIf you have any more question or concerns please feel free to let me knowJennifer [redacted] Southern Empress Lakeside Condominiums Kingston Cove Lane Willis, Texas
From: AUDREY [redacted] [mailto: [redacted] ] Sent: Monday, January 25, 4:PM To: drteam Subject: Re: Customer Review Notification This client is telling complete falsehoodsMs [redacted] gave us a bad check to pay for her fees dueShe never called to check on the status like she claims in her letter She was never told it was "between banks" as she falsely claims as that is nonsensical in today's electronic worldShe simply wrote a bad check and blames SUNSET HARBOR FOR THATI tried to explain that the check did not clear and now she needed to pay a late fee and an NSF fee on top of it allMs [redacted] became irate yelling and swearing at me telling me that the reason the check bounced was my fault and she thinks it really did clear and I am a liarShe said she would call her bank and prove the check cleared An hour later her son called for the address to send payment I called the [redacted] residence today to inform them that the payment was received and the RCI block would be liftedMr [redacted] said what check? I told him his wife bounced a check however she took care of itHe started laughing uncontrollably and said "she never wrote you a check"I tried to explain the matter was resolved although he did not seem to have touch with reality It is a shame that people that bounce checks have the audacity to complain about the company they wrote a bad check to
Sent: Wednesday, March 22, 2:PM Subject: Case Number [redacted] Good Afternoon, I hope you are having a great dayI am responding to a letter I received Friday 3/17/The letter was addressed to Audrey and she no longer works hereThe other person she referred to as her (Audrey's husband), was her son Steven who is also no longer employed hereI don't know if she was forced or not as I didn't handle thisI will say that I do not force anyone to do anything they are not comfortable withThe vacation network was an option that would have been given in place of RCI for trading or renting out the timeshareShe signed a Special warranty deed and mutual release in September stating that she was deeding the property back to usThe Vacation network did some site changes a while back that if she hasn't used the site wouldn't have knownShe can call 858)622-option #and get help with booking her vacationAs far as the points those were given threw RCI everyone was sent letter about the points and were give a time frame that the point needed to be used or lostI am not in any position to give any money/ refundsI am very sorry if she was treated badly and rest assured Audrey and Steven no longer work hereIf you have any more question or concerns please feel free to let me knowJennifer [redacted] Southern Empress Lakeside Condominiums Kingston Cove Lane Willis, Texas