Hello - My name is [redacted] and I am the local business owner of Slumberland Furniture franchise stores in Stevens Point, Marshfield and Wausau WI I am surprised by this complaint as I believe this is the first of it's kind with the Revdex.comSince I first read about it last Monday April 4th, I have done a full investigation within my management team and the service company we outsource our service matters to I believe my company, and the service company we use, have done everything possible to take care of [redacted] 's furniture, and also have done everything according to our customer service policies that are found on our website and inside our Thank You BrochureEvery customer receives this brochure when they make a purchase When this complaint came in, the service company was in the process of trying to correct the issue My management team is now involved and the general manager, [redacted] ***, has an appointment scheduled with [redacted] at her home Her issues will be heard and the furniture will now be inspected by an employee of mine as well I am enclosing a PDF of our Thank You Brochure, as well as the service work orders that have been opened as a result [redacted] 's calls to our outsourced service company This will provide you a detailed account of everything that has happened regarding [redacted] 's service claims about her furniture You can contact me personally over the phone if there is anything needed for further clarification ###-###-#### We have been working on resolving this issue within our policy guidelines, and with [redacted] ***'s appointment, are now going above and beyond to do so Customer satisfaction is a very high priority of mine, and of all Slumberland Furniture stores
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me After the manager came to view the sleeper sofa he agreed that there was something wrong with the item and was very helpful in resolving this matter I received a store credit and was able to select a different set of furniture Regards, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. After the manager came to view the sleeper sofa he agreed that there was something wrong with the item and was very helpful in resolving this matter. I received a store credit and was able to select a different set of furniture.
Regards,
[redacted]
Hello - My name is [redacted] and I am the local business owner of 3 Slumberland Furniture franchise stores in Stevens Point, Marshfield and Wausau WI. I am surprised by this complaint as I believe this is the first of it's kind with the Revdex.com. Since I first read about it last...
Monday April 4th, I have done a full investigation within my management team and the service company we outsource our service matters to. I believe my company, and the service company we use, have done everything possible to take care of [redacted]'s furniture, and also have done everything according to our customer service policies that are found on our website and inside our Thank You Brochure. Every customer receives this brochure when they make a purchase. When this complaint came in, the service company was in the process of trying to correct the issue. My management team is now involved and the general manager, [redacted], has an appointment scheduled with [redacted] at her home. Her issues will be heard and the furniture will now be inspected by an employee of mine as well. I am enclosing a PDF of our Thank You Brochure, as well as the 3 service work orders that have been opened as a result [redacted]'s calls to our outsourced service company. This will provide you a detailed account of everything that has happened regarding [redacted]'s service claims about her furniture. You can contact me personally over the phone if there is anything needed for further clarification. ###-###-####. We have been working on resolving this issue within our policy guidelines, and with [redacted]'s appointment, are now going above and beyond to do so. Customer satisfaction is a very high priority of mine, and of all Slumberland Furniture stores.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Mgr [redacted] was suppose to come to examine the furniture yesterday on 4/20. This appointment was scheduled 4/7. I had not heard from him and at 2:30 on the meeting date I again had to contact Slumberland to find out what the status of our meeting was. They did contact [redacted] and he came to view the furniture, however I am not sure whether or not Slumberland will do anything regarding the defective sleeper sofa. I have been dealing with this since January and every step of the way I have had to continually contact Slumberland to get updates and keep this issue moving. It took at least 3 phone calls after the first service call to finally get the replacement cushion cores and then I was instructed to install them myself. So the customer service is less than desireable.
Regards,
[redacted]
Hello - My name is [redacted] and I am the local business owner of Slumberland Furniture franchise stores in Stevens Point, Marshfield and Wausau WI I am surprised by this complaint as I believe this is the first of it's kind with the Revdex.comSince I first read about it last Monday April 4th, I have done a full investigation within my management team and the service company we outsource our service matters to I believe my company, and the service company we use, have done everything possible to take care of [redacted] 's furniture, and also have done everything according to our customer service policies that are found on our website and inside our Thank You BrochureEvery customer receives this brochure when they make a purchase When this complaint came in, the service company was in the process of trying to correct the issue My management team is now involved and the general manager, [redacted] ***, has an appointment scheduled with [redacted] at her home Her issues will be heard and the furniture will now be inspected by an employee of mine as well I am enclosing a PDF of our Thank You Brochure, as well as the service work orders that have been opened as a result [redacted] 's calls to our outsourced service company This will provide you a detailed account of everything that has happened regarding [redacted] 's service claims about her furniture You can contact me personally over the phone if there is anything needed for further clarification ###-###-#### We have been working on resolving this issue within our policy guidelines, and with [redacted] ***'s appointment, are now going above and beyond to do so Customer satisfaction is a very high priority of mine, and of all Slumberland Furniture stores
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me After the manager came to view the sleeper sofa he agreed that there was something wrong with the item and was very helpful in resolving this matter I received a store credit and was able to select a different set of furniture Regards, [redacted] ***
We have authorized an even exchange and the customer stated she is 100% satisfied with this resolution Thank you
We have authorized an even exchange and the customer stated she is 100% satisfied with this resolution. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. After the manager came to view the sleeper sofa he agreed that there was something wrong with the item and was very helpful in resolving this matter. I received a store credit and was able to select a different set of furniture.
Regards,
[redacted]
Hello - My name is [redacted] and I am the local business owner of 3 Slumberland Furniture franchise stores in Stevens Point, Marshfield and Wausau WI. I am surprised by this complaint as I believe this is the first of it's kind with the Revdex.com. Since I first read about it last...
Monday April 4th, I have done a full investigation within my management team and the service company we outsource our service matters to. I believe my company, and the service company we use, have done everything possible to take care of [redacted]'s furniture, and also have done everything according to our customer service policies that are found on our website and inside our Thank You Brochure. Every customer receives this brochure when they make a purchase. When this complaint came in, the service company was in the process of trying to correct the issue. My management team is now involved and the general manager, [redacted], has an appointment scheduled with [redacted] at her home. Her issues will be heard and the furniture will now be inspected by an employee of mine as well. I am enclosing a PDF of our Thank You Brochure, as well as the 3 service work orders that have been opened as a result [redacted]'s calls to our outsourced service company. This will provide you a detailed account of everything that has happened regarding [redacted]'s service claims about her furniture. You can contact me personally over the phone if there is anything needed for further clarification. ###-###-####. We have been working on resolving this issue within our policy guidelines, and with [redacted]'s appointment, are now going above and beyond to do so. Customer satisfaction is a very high priority of mine, and of all Slumberland Furniture stores.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Mgr [redacted] was suppose to come to examine the furniture yesterday on 4/20. This appointment was scheduled 4/7. I had not heard from him and at 2:30 on the meeting date I again had to contact Slumberland to find out what the status of our meeting was. They did contact [redacted] and he came to view the furniture, however I am not sure whether or not Slumberland will do anything regarding the defective sleeper sofa. I have been dealing with this since January and every step of the way I have had to continually contact Slumberland to get updates and keep this issue moving. It took at least 3 phone calls after the first service call to finally get the replacement cushion cores and then I was instructed to install them myself. So the customer service is less than desireable.
Regards,
[redacted]