Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The facts are clear and Mr [redacted] 's continued dishonesty, abrasiveness and inappropriateness are clearly noted in the tome of his responsesThe facts are that Mr [redacted] lied in the disclosures statement conducted negligent work and then when confronted got defensive to the point of making personally threatening statements towards meI have since tried to contact Mr [redacted] 's insurance provider multiple times to request assistance for filing the claim and have yet to receive a responseAttached, is the email trafficThis issue continues unresolved Regards, [redacted]
- Revdex.com Complaint # [redacted] response by [redacted] Received by me by mail on July 18, It's not productive to write "She said, He said" any longer [redacted] has her version of events and I have mine facts however are not disputable: I went to her house to look at the issue and to offer my advice & my help And I offered to return the following day to clear the drain and solve the problem Those are the facts I went to the house and made the attempt I want to put her claim through my insurance Once again, she does not want to cooperate Respectfully submitted, [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Attached, is a copy of the purchase agreement for the home along with the disclosures, wherein Mr*** marked "yes" on item #under the Municipal Information where it asks "have building permits been obtained for all required construction and/or renovation while you have owned the property"This proves that Mr*** knowingly provided statements on his disclosures documents and furthermore there is evidence that this disclosure was not completedentirely by him which violates legal requirements as well, and was completed by Ms*** ***, his realtor using *** ***The fact that Mr*** both purchased the property from Ms*** and then had her represent him as his realtor and signer on all the official/legal documents including signing at closing, in his absence, represents a serious conflict of interests. I have also attached the the home inspection report which identifies the faulty garbage disposal which was the source of the baand leak from my kitchen sink into the dishwasher which ultimately led to flooding from my kitchen into the basementMr***'s claim that the plumbing issue is a common issue that can occur in any home bears no relation to the incident and issue with my homeMr*** was given several opportunities to rectify the problem and he came into my home and told me that he forgot to remove the knock-out for the garbage disposal and that this was causing the issueAfter making several calls while in my home to get guidance with the knock-out he attempted to resolve it but my sink would still not drain properly and then he wanted to go into my basement to begin taking apart my galvanized pipes to the main sewage lineAfter, I offered to have someone meet him at my home to service the issue because I could not keep taking time off from work he became irate and inappropriate telling me to get a lawyer and sue him and was angry that I "did not trust" him in my home unsupervised because "he could already have made copies of my keys and been in my home if he really wanted to"These comments were inappropriate and creepy to say the leastDuring this time the solution he offered to me regarding the water backing up in my sink and the flooding in my basement was to "do not use the kitchen sink" and "just sweep the water in the basement into the sump pump"Mr*** produced careless work and was negligent in his workmanshipHe claims that he is renowned in his business and has many satisfied customer so this comes as a surprise then that he should have taken any shortcuts or claimed that he assumed permits were pulled and that I am accusing him of poor workmanship and business practices based on unfounded evidenceThere is obviously ample supporting evidence that Mr*** was dishonest and careless in the renovation of this home and sold it under pretensesEven after having been given the opportunity to fix the discovered issues during the home inspection he failed to properly do so resulting in further damage and expenses on my partWhat I have asked him to reimburse me for is negligible considering the amount of distress and inconvenience he has caused meI still have yet to have my dishwasher re-installed properly after having had to pull it out so that the clecrew could dry the space out and treat it for moldI had to file a homeowner's insurance claim not having even lived in the home for a month and took numerous days off form work to deal with the issue not to mention I could not use my kitchen for weeksMr*** having established himself as a professional in his business should have done better and proceeded with due diligenceThat is how you maintain a reputation, not by trying to exploit a prospective customerMr*** under the representation of Ms*** ***, his realtor, also stated in-person on several occasions that the work on the home had a warranty and in the end there was no such warranty in writingI do not use the word "shoddy", I have actually never used itBut, I will say the relationship between Mr*** and his hired work including his realtor are in a position where they maximize their profits by taking advantage of the vulnerability of others who like me are first-time home buyerslooking to start their new chapter in lifeI have learned over time as a retired Naval Officer to try and take the emotion out of conversations involving disputes, but fact of the matter is that this was a personal investment in which much emotion and personal sacrifice was put in so, it is hard to remain neutral when someone who is reputable in the community decides that he wants to make a quick buck and adamantly refuse to own up to his error and take accountability for his shortcomings and defect in work and practice.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
The facts are clear and Mr. [redacted]'s continued dishonesty, abrasiveness and inappropriateness are clearly noted in the tome of his responses. The facts are that Mr. [redacted] lied in the disclosures statement conducted negligent work and then when confronted got defensive to the point of making personally threatening statements towards me. I have since tried to contact Mr. [redacted]'s insurance provider multiple times to request assistance for filing the claim and have yet to receive a response. Attached, is the email traffic. This issue continues unresolved.
Regards,
[redacted]
- Revdex.com Complaint # [redacted] response by [redacted] Received by me by mail on July 18, 2017 It's not productive to write "She said, He said" any longer. [redacted] has her version of events and I have mine. 2 facts however are not disputable: I went to her house to look at the issue and to offer my advice & my help. And I offered to return the following day to clear the drain and solve the problem. Those are the facts. I went to the house and made the attempt. I want to put her claim through my insurance. Once again, she does not want to cooperate. Respectfully submitted, [redacted]
July 3, 2017-- Revdex.com Complaint # [redacted] filed by [redacted] ( Received by me by mail on June 27, 2017) The subject property is a renovated split level built in the 1960's with significant cosmetic renovations made in 2016: new roof,...
new windows, new boiler, new kitchen, new appliances, new full bath, new powder room, new deck, some new landscaping, some new flooring, new paint inside & out, new exterior doors, new hardware, etc. But all renovated properties, no matter how beautiful, still are "used" houses with much of their infrastructure and many of their component parts built/connected in the year the house was built. For this reason, the building officials in the locations where these homes are located do not issue Certificates of Occupancy on renovated homes, no matter how extensive the renovation work is. For this same reason, contractors do not warranty homes that have not built from the ground up. I pulled a building permit for the renovation work. Plumbing work is covered under the general permit. The new deck was not included on the permit because at the time I did not have a site plan - in order to check setbacks.It was later discovered and the permit was pulled. I mistakenly thought the installer of the new boiler had pulled the boiler permit as is often the case. This was a clerical mistake and has been remedied. All work in the house was done professionally and all to code. All permits are now properly filed. I have been a licensed building contractor for 40+ years and my company prides itself on fine workmanship and good client relationships. Many of my clients buy second homes from me because they are so happy with their first purcha se. At the subject property, a simple clogged drain - which can happen to any house at any time for a variety of reasons - unfortunately occurred shortly after closing. The house had been under contract and unoccupied for a couple of months awaiting the VA mortgage approval. The buyer had a home inspection as a condition of sale. I assume the home inspector ran all the faucets, flushed the toilets, filled & drained the tub, etc, all at once, in order to check smoothly running system s . My c rew & I did check - when the renovation was complete - and prior to listing the house for sale. If there had been an issue, I would have addressed it/fixed it immediately! After the closing, I learned there was a drain issue. I suggested the buyer call [redacted] [redacted] who came, were unable to clear the line and thought the pipe might be "cracked"because they couldn't get a line through. At that point, the insults and accusations about about my "shoddy" workmanship began in earnest. I decided to go the house to help -(1), because it's my nature to help and (2) because I value my reputation and felt I should defend it. I was shocked when I arrived!! The buyer was running the dishwasher and had a cookie sheet under it to catch the water. . I told her a couple of times notto use it because it would cause damage and that's exactly what happened. . She then decided to ignore my guidance and blame me & the new garbage disposal installation for the problem. . So I decided that I would return the following day and clear the drain myself. I asked for a key, as I was unsure exactly when I could fit it into my crazy next-day schedule. At that point, my trustworthiness was questioned. (Not without my realtor. I will give the key to my realtor & she will meet you. What time?) At this point, it was late in the day, I was very exasperated. I had gone to the house in friendship, not out of obligation. My advice in halting the damage was ignored. And my offer to fix the issue the following day was totally unappreciated & my honesty /trustworthiness called into question - the realtor had to oversee me ! It was a very unfortunate interaction - and I left the house. I imagine the dishwasher continued to run through its cycle, dumping water into the basement, further clogging the drain, messing up the hardwoods in kitchen, etc. I do know that the buyer's insurance company paid for everything except $1000 deductible. I carry builder's insurance and my insurance company was never contacted. My insurer told me that if the buyer's insurance company thought they could place blame on me, they would have gone after my insurance. An excellent drain company eventually came and cleared the clogged drain for a mere $125 - so it's obvious that the clogged drain was a simple matter made into a big mess by the buyer's negligence & refusal to accept advice. I can only gather that the buyer's insurance company came to the same conclusion - as they paid the claim without contacting my insurer. It's not right that the buyer is now trying to collect from me the same expenditures that her insurance company has already paid. There are emails confirming that [redacted] paid all cleanup bills except the buyer's $1000 deductible and $125 to the plumber who cleared the drain. Her complaint to you itemizes a disputed amount of $6,272.12 which includes costs already paid by her insurance. My understanding is that "insurance is supposed to replace part or all what you've lost but not to the extent that you make money. And that insurance can't be used in combination in a way that make you more than whole". I am referring this to my insurance company. They will investigate. If I'm found at fault anywhere along the timeline of this issue, my insurance will surely cover it. Respectfully submitted, [redacted] Anoka Real Estate LLC--
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The facts are clear and Mr [redacted] 's continued dishonesty, abrasiveness and inappropriateness are clearly noted in the tome of his responsesThe facts are that Mr [redacted] lied in the disclosures statement conducted negligent work and then when confronted got defensive to the point of making personally threatening statements towards meI have since tried to contact Mr [redacted] 's insurance provider multiple times to request assistance for filing the claim and have yet to receive a responseAttached, is the email trafficThis issue continues unresolved Regards, [redacted]
- Revdex.com Complaint # [redacted] response by [redacted] Received by me by mail on July 18, It's not productive to write "She said, He said" any longer [redacted] has her version of events and I have mine facts however are not disputable: I went to her house to look at the issue and to offer my advice & my help And I offered to return the following day to clear the drain and solve the problem Those are the facts I went to the house and made the attempt I want to put her claim through my insurance Once again, she does not want to cooperate Respectfully submitted, [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Attached, is a copy of the purchase agreement for the home along with the disclosures, wherein Mr*** marked "yes" on item #under the Municipal Information where it asks "have building permits been obtained for all required construction and/or renovation while you have owned the property"This proves that Mr*** knowingly provided statements on his disclosures documents and furthermore there is evidence that this disclosure was not completedentirely by him which violates legal requirements as well, and was completed by Ms*** ***, his realtor using *** ***The fact that Mr*** both purchased the property from Ms*** and then had her represent him as his realtor and signer on all the official/legal documents including signing at closing, in his absence, represents a serious conflict of interests. I have also attached the the home inspection report which identifies the faulty garbage disposal which was the source of the baand leak from my kitchen sink into the dishwasher which ultimately led to flooding from my kitchen into the basementMr***'s claim that the plumbing issue is a common issue that can occur in any home bears no relation to the incident and issue with my homeMr*** was given several opportunities to rectify the problem and he came into my home and told me that he forgot to remove the knock-out for the garbage disposal and that this was causing the issueAfter making several calls while in my home to get guidance with the knock-out he attempted to resolve it but my sink would still not drain properly and then he wanted to go into my basement to begin taking apart my galvanized pipes to the main sewage lineAfter, I offered to have someone meet him at my home to service the issue because I could not keep taking time off from work he became irate and inappropriate telling me to get a lawyer and sue him and was angry that I "did not trust" him in my home unsupervised because "he could already have made copies of my keys and been in my home if he really wanted to"These comments were inappropriate and creepy to say the leastDuring this time the solution he offered to me regarding the water backing up in my sink and the flooding in my basement was to "do not use the kitchen sink" and "just sweep the water in the basement into the sump pump"Mr*** produced careless work and was negligent in his workmanshipHe claims that he is renowned in his business and has many satisfied customer so this comes as a surprise then that he should have taken any shortcuts or claimed that he assumed permits were pulled and that I am accusing him of poor workmanship and business practices based on unfounded evidenceThere is obviously ample supporting evidence that Mr*** was dishonest and careless in the renovation of this home and sold it under pretensesEven after having been given the opportunity to fix the discovered issues during the home inspection he failed to properly do so resulting in further damage and expenses on my partWhat I have asked him to reimburse me for is negligible considering the amount of distress and inconvenience he has caused meI still have yet to have my dishwasher re-installed properly after having had to pull it out so that the clecrew could dry the space out and treat it for moldI had to file a homeowner's insurance claim not having even lived in the home for a month and took numerous days off form work to deal with the issue not to mention I could not use my kitchen for weeksMr*** having established himself as a professional in his business should have done better and proceeded with due diligenceThat is how you maintain a reputation, not by trying to exploit a prospective customerMr*** under the representation of Ms*** ***, his realtor, also stated in-person on several occasions that the work on the home had a warranty and in the end there was no such warranty in writingI do not use the word "shoddy", I have actually never used itBut, I will say the relationship between Mr*** and his hired work including his realtor are in a position where they maximize their profits by taking advantage of the vulnerability of others who like me are first-time home buyerslooking to start their new chapter in lifeI have learned over time as a retired Naval Officer to try and take the emotion out of conversations involving disputes, but fact of the matter is that this was a personal investment in which much emotion and personal sacrifice was put in so, it is hard to remain neutral when someone who is reputable in the community decides that he wants to make a quick buck and adamantly refuse to own up to his error and take accountability for his shortcomings and defect in work and practice.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
The facts are clear and Mr. [redacted]'s continued dishonesty, abrasiveness and inappropriateness are clearly noted in the tome of his responses. The facts are that Mr. [redacted] lied in the disclosures statement conducted negligent work and then when confronted got defensive to the point of making personally threatening statements towards me. I have since tried to contact Mr. [redacted]'s insurance provider multiple times to request assistance for filing the claim and have yet to receive a response. Attached, is the email traffic. This issue continues unresolved.
Regards,
[redacted]
- Revdex.com Complaint # [redacted] response by [redacted] Received by me by mail on July 18, 2017 It's not productive to write "She said, He said" any longer. [redacted] has her version of events and I have mine. 2 facts however are not disputable: I went to her house to look at the issue and to offer my advice & my help. And I offered to return the following day to clear the drain and solve the problem. Those are the facts. I went to the house and made the attempt. I want to put her claim through my insurance. Once again, she does not want to cooperate. Respectfully submitted, [redacted]
July 3, 2017-- Revdex.com Complaint # [redacted] filed by [redacted] ( Received by me by mail on June 27, 2017) The subject property is a renovated split level built in the 1960's with significant cosmetic renovations made in 2016: new roof,...
new windows, new boiler, new kitchen, new appliances, new full bath, new powder room, new deck, some new landscaping, some new flooring, new paint inside & out, new exterior doors, new hardware, etc. But all renovated properties, no matter how beautiful, still are "used" houses with much of their infrastructure and many of their component parts built/connected in the year the house was built. For this reason, the building officials in the locations where these homes are located do not issue Certificates of Occupancy on renovated homes, no matter how extensive the renovation work is. For this same reason, contractors do not warranty homes that have not built from the ground up. I pulled a building permit for the renovation work. Plumbing work is covered under the general permit. The new deck was not included on the permit because at the time I did not have a site plan - in order to check setbacks.It was later discovered and the permit was pulled. I mistakenly thought the installer of the new boiler had pulled the boiler permit as is often the case. This was a clerical mistake and has been remedied. All work in the house was done professionally and all to code. All permits are now properly filed. I have been a licensed building contractor for 40+ years and my company prides itself on fine workmanship and good client relationships. Many of my clients buy second homes from me because they are so happy with their first purcha se. At the subject property, a simple clogged drain - which can happen to any house at any time for a variety of reasons - unfortunately occurred shortly after closing. The house had been under contract and unoccupied for a couple of months awaiting the VA mortgage approval. The buyer had a home inspection as a condition of sale. I assume the home inspector ran all the faucets, flushed the toilets, filled & drained the tub, etc, all at once, in order to check smoothly running system s . My c rew & I did check - when the renovation was complete - and prior to listing the house for sale. If there had been an issue, I would have addressed it/fixed it immediately! After the closing, I learned there was a drain issue. I suggested the buyer call [redacted] [redacted] who came, were unable to clear the line and thought the pipe might be "cracked"because they couldn't get a line through. At that point, the insults and accusations about about my "shoddy" workmanship began in earnest. I decided to go the house to help -(1), because it's my nature to help and (2) because I value my reputation and felt I should defend it. I was shocked when I arrived!! The buyer was running the dishwasher and had a cookie sheet under it to catch the water. . I told her a couple of times notto use it because it would cause damage and that's exactly what happened. . She then decided to ignore my guidance and blame me & the new garbage disposal installation for the problem. . So I decided that I would return the following day and clear the drain myself. I asked for a key, as I was unsure exactly when I could fit it into my crazy next-day schedule. At that point, my trustworthiness was questioned. (Not without my realtor. I will give the key to my realtor & she will meet you. What time?) At this point, it was late in the day, I was very exasperated. I had gone to the house in friendship, not out of obligation. My advice in halting the damage was ignored. And my offer to fix the issue the following day was totally unappreciated & my honesty /trustworthiness called into question - the realtor had to oversee me ! It was a very unfortunate interaction - and I left the house. I imagine the dishwasher continued to run through its cycle, dumping water into the basement, further clogging the drain, messing up the hardwoods in kitchen, etc. I do know that the buyer's insurance company paid for everything except $1000 deductible. I carry builder's insurance and my insurance company was never contacted. My insurer told me that if the buyer's insurance company thought they could place blame on me, they would have gone after my insurance. An excellent drain company eventually came and cleared the clogged drain for a mere $125 - so it's obvious that the clogged drain was a simple matter made into a big mess by the buyer's negligence & refusal to accept advice. I can only gather that the buyer's insurance company came to the same conclusion - as they paid the claim without contacting my insurer. It's not right that the buyer is now trying to collect from me the same expenditures that her insurance company has already paid. There are emails confirming that [redacted] paid all cleanup bills except the buyer's $1000 deductible and $125 to the plumber who cleared the drain. Her complaint to you itemizes a disputed amount of $6,272.12 which includes costs already paid by her insurance. My understanding is that "insurance is supposed to replace part or all what you've lost but not to the extent that you make money. And that insurance can't be used in combination in a way that make you more than whole". I am referring this to my insurance company. They will investigate. If I'm found at fault anywhere along the timeline of this issue, my insurance will surely cover it. Respectfully submitted, [redacted] Anoka Real Estate LLC--