Another Estimate

The customer is correct in their response and we take full responsibility as the owners of the company that their concerns were not addressed in a more timely and efficient mannerWe have had a few personnel changes as we grow as a companyOne of those changes include the position of our project coordinator in which we have found through recent weeks he had informed ownership that certain issues were being addressed while they were notThis situation has unfortunately put us in a position where we are trying to rectify concerns of customers whose projects are underway as due to the insufficiency of our prior project coordinator has not allowed us to get back to the customers home.It is and has always been our intention to address the issues Mrand Mrs [redacted] haveWe have had to make the decisions that are tough as business owners as to what customers and what issues are a priorityThe issues at hand are cosmetic in nature and we would like to note for the record that we have caulked their windows three timesOn the initial install our sub-contractor did a poor job at caulking at which time we had made a transition to having full time employees and our employees caulked the windows for the second time which [redacted] and [redacted] were very happy withAt a later date we discovered the sub-contractor didn't properly insulate around the frames of the replacement windows which let air into the homeWe removed the capping, properly insulated around the main frames with [redacted] window and door expansion foamThis required tearing off the aluminum, recapping their windows and re-caulkingGiven the type of caulk that we use being a higher grade, it is not as pliable in winter as it is in the warmer monthsAs a result there are some areas the customers weren't satisfied with and we agreed that certain areas needed to be removed and re-caulkedWe apologize to them for not having stayed in touch or following up with them as to whether or not our project coordinator had been in touch or scheduled them for the service[redacted] and [redacted] will be glad to know that the individual that had done such a wonderful job caulking the second time is now our new project coordinatorThe project coordinator and I have discussed their concerns and will do our best to remedy the situation should the customers allow us to do so [redacted] will be contacting them this coming week

To Whom It May Concern, The complaint registered by our former client is unfounded and slanderous in natureIt not based on any facts related to the project that Another Estimate LLC was contracted to performThe client in the complaint accuses Another Estimate of stealing money when that is in fact not accurate or trueWork was performed in accordance to the agreement and any payments made are reflective of the work performedThis project essentially started with the initial consultation 03/28/in which based on the amount of work needing to be done the project was ball parked at $215,The price included at the time of the initial proposal (04/28/15) for a full exterior remodel which based on industry averages included new energy efficient windows (approximately 34), tear off of cedar shake siding, new vinyl siding (approximately sq.ft.), exterior insulation, custom glass entry door, new roof on balcony off master bedroom with custom glass rail and composite decking, new gutters, garage door and entry door to garageThe interior portion of the remodel consisted of bathroom remodels (requiring full demo), gourmet kitchen (requiring demo) removal of existing flooring and installation of new hardwood flooring, custom tile showers, vanities and toilets in each bathroom, finishing a bonus room above the garage with custom bar, and installing an engineered beam in the kitchen to create an open conceptFrom the time of the initial consultation there were documented visits that as the owner I met with the client to maximize his budget based on the selections of final productsNot something that is typical in the industryThe client was given an outline of work to be performed for the purpose of securing his loan with his financial institution on 06/24/In this outline there was a paragraph which stated: “Final total investment contingent on final selection of products which include but are not limited to: grade of tile flooring, hardwood flooring, kitchen sink, glass shower doors, porcelain/ cast iron tubs for master bathroom and full downstairs bathroomUnknown variables to include but not limited to: condition of plumbing, any electrical updates, engineering fees and costs of engineered beam to create open concept in kitchen and condition of exterior walls of home behind cedar shake.” Prior to final product selections being made, the proposal was based on a set allowance for materials and scope of work that as of 6/24/was $245,The client received approval from the bank and Another Estimate was required to submit a written outline and scope of work to be completed in phases with a draw schedule as to how the bank would release the funds based on the work performedThat document was signed 10/22/Funds were released for a deposit on the interior portion of work in the amount of $45,on 11/02/as interior work already had begunThe interior work performed included fully gutting bathrooms and the kitchen, all flooring and base trim, and the removal of all interior doorsDisposal fees were incurred as well as laborAn agreement was drawn and signed by the client on 09/01/for the exterior portion of the project for $84,The client gave us a deposit out of his personal or business account on 09/01/for $25,to get on the scheduleWhile we were scheduled weeks out at that time, work began on 09/15/The next installment for the start was given on 09/24/for $25,constituting 60% of the total amount agreed upon for the exterior$12,was paid 11/02/by the bank constituting that the windows had been installedThis was verified by his financial institution prior to releasing funds$12,was paid 12/10/constituting that the siding was completed and verified once again by his financial institutionThe remaining 10% balance or holdback was $8,which was to be paid upon the completion of the exteriorAnother Estimate was intending on finishing the deck and rail once final material selections were made for the interior aspect of the remodelUnfortunately we were not given the opportunity to finish because the client chose to fire us rather than to follow through with his contractual agreementThe client also kept the custom glass rail as well as lumber that was purchased for the engineered beam for the kitchenFinal selections were not made for the interior materials until 01/24/thus delaying the projectAny delays were caused by the client, not Another Estimate as we were ready to fulfill our terms of the agreement but were prevented from doing soOnce final selections were made, an addendum or change order was necessary outlining those final selections of products and priceWe offered to facilitate the proposed work for $147,which encompassed many of the unknown variables and contingency itemsHowever, in the time that had passed between the completion of the exterior (excluding the glass rail and composite deck) and doing the interior aspect of the remodel based on final selections, the client and his fiancée added additional work including recessed can lights which required tearing out all the ceilings in those areas, reinsulating, new drywall, taping, mudding and sandingThe ceilings also required paintingWe also realized that the air conditioning didn’t go to the upper two levels requiring wall units to be installed, adding an estimated $24,Also the house being built in required electrical updating and service totaling an estimated $21,They added finishing the garage, added a custom bar and another engineered beamThe total investment for these changes and unknown variables added $115,to their investment which they simply didn’t want to payAnother Estimate offered that if they were not agreeable to the price of the add-ons they could hire out that aspect and scope of work to someone else and upon written notice that the work had been performed, Another Estimate would fulfill what had been originally proposed to the client and the bankWhile there are a lot of unreputable individuals and companies in today’s market place, we at Another Estimate LLC did everything morally, ethically and legally sound in this matterWe will continue to go above and beyond for our clients which we have done for more than clients to dateSimply put, the client breached his contract, thus resulting in making and slanderous statementsWe were more than ready and capable to facilitate the interior portion of this project as well as finish the exterior, but we simply weren’t allowed to do so by the clientBy breaching the contractual agreement, the client forfeits any and all depositsIn this case there was work performed as it pertains to the interior portion of the project and when you factor these costs with the lost profit not realized, the deposit of $45,covered the costs associated with this projectIt should be noted that the client still owes Another Estimate LLC $8,which reflects the balance of the exterior projectThe client also kept materials that the final balance of $8,would have paid for and thus kept property that didn’t belong to themIt should also be noted that any mistakes or poor workmanship the client refers to is a result of uncompleted work and not workmanshipWe offer a 5-year workmanship warranty, however the client forfeited any rights to that warranty by not paying his balance in full as it is written in the contracted agreementAll work was performed within industry standards; thus we wouldn’t offer a 5-year workmanship warranty Sincerely, Myles [redacted] Owner/ Another Estimate LLC

The customer is correct in their response and  we take full responsibility as the owners of the company that their concerns were not addressed in a more timely and efficient manner. We have had a few personnel changes as we grow as a company. One of those changes include the position of our...

project coordinator in which we have found through recent weeks he had informed ownership that certain issues were being addressed while they were not. This situation has unfortunately put us in a position where we are trying to rectify concerns of customers whose projects are underway as due to the insufficiency of our prior project coordinator has not allowed us to get back to the customers home.It is and has always been our intention to address the issues Mr. and Mrs. [redacted] have. We have had to make the decisions that are tough as business owners as to what customers and what issues are a priority. The issues at hand are cosmetic in nature and we would like to note for the record that we have caulked their windows three times. On the initial install our sub-contractor did a poor job at caulking at which time we had made a transition to having full time employees and our employees caulked the windows for the second time which [redacted] and [redacted] were very happy with. At a later date we discovered the sub-contractor didn't properly insulate around the frames of the replacement windows which let air into the home. We removed the capping, properly insulated around the main frames with [redacted] window and door expansion foam. This required tearing off the aluminum, recapping their windows and re-caulking. Given the type of caulk that we use being a higher grade, it is not as pliable in winter as it is in the warmer months. As a result there are some areas the customers weren't satisfied with and we agreed that certain areas needed to be removed and re-caulked. We apologize to them for not having stayed in touch or following up with them as to whether or not our project coordinator had been in touch or scheduled them for the service.[redacted] and [redacted] will be glad to know that the individual that had done such a wonderful job caulking the second time is now our new project coordinator. The project coordinator and I have discussed their concerns and will do our best to remedy the situation should the customers allow us to do so. [redacted] will be contacting them this coming week.

To Whom It May Concern, The complaint registered by our former client is unfounded and slanderous in nature. It not based on any facts related to the project that Another Estimate LLC was contracted to perform. The client in the complaint accuses Another Estimate of stealing money when that is in...

fact not accurate or true. Work was performed in accordance to the agreement and any payments made are reflective of the work performed. This project essentially started with the initial consultation 03/28/2015 in which based on the amount of work needing to be done the project was ball parked at $215,000.00. The price included at the time of the initial proposal (04/28/15) for a full exterior remodel which based on industry averages included new energy efficient windows (approximately 34), tear off of cedar shake siding, new vinyl siding (approximately 3600 sq.ft.), exterior insulation, custom glass entry door, new roof on balcony off master bedroom with custom glass rail and composite decking, new gutters, garage door and entry door to garage. The interior portion of the remodel consisted of 3 bathroom remodels (requiring full demo), gourmet kitchen (requiring demo) removal of existing flooring and installation of new hardwood flooring, custom tile showers, vanities and toilets in each bathroom, finishing a bonus room above the garage with custom bar, and installing an engineered beam in the kitchen to create an open concept. From the time of the initial consultation there were 30 documented visits that as the owner I met with the client to maximize his budget based on the selections of final products. Not something that is typical in the industry. The client was given an outline of work to be performed for the purpose of securing his loan with his financial institution on 06/24/2015. In this outline there was a paragraph which stated: “Final total investment contingent on final selection of products which include but are not limited to: grade of tile flooring, hardwood flooring, kitchen sink, glass shower doors, porcelain/ cast iron tubs for master bathroom and full downstairs bathroom. Unknown variables to include but not limited to: condition of plumbing, any electrical updates, engineering fees and costs of engineered beam to create open concept in kitchen and condition of exterior walls of home behind cedar shake.” Prior to final product selections being made, the proposal was based on a set allowance for materials and scope of work that as of 6/24/2015 was $245,000.00. The client received approval from the bank and Another Estimate was required to submit a written outline and scope of work to be completed in phases with a draw schedule as to how the bank would release the funds based on the work performed. That document was signed 10/22/2015. Funds were released for a deposit on the interior portion of work in the amount of $45,491.94 on 11/02/2015 as interior work already had begun. The interior work performed included fully gutting 3 bathrooms and the kitchen, all flooring and base trim, and the removal of all interior doors. Disposal fees were incurred as well as labor. An agreement was drawn and signed by the client on 09/01/2015 for the exterior portion of the project for $84,970.00. The client gave us a deposit out of his personal or business account on 09/01/2015 for $25,491.00 to get on the schedule. While we were scheduled 8 weeks out at that time, work began on 09/15/2015. The next installment for the start was given on 09/24/2015 for $25,491.00 constituting 60% of the total amount agreed upon for the exterior. $12,745.50 was paid 11/02/2015 by the bank constituting that the windows had been installed. This was verified by his financial institution prior to releasing funds. $12,745.50 was paid 12/10/2015 constituting that the siding was completed and verified once again by his financial institution. The remaining 10% balance or holdback was $8,497.00 which was to be paid upon the completion of the exterior. Another Estimate was intending on finishing the deck and rail once final material selections were made for the interior aspect of the remodel. Unfortunately we were not given the opportunity to finish because the client chose to fire us rather than to follow through with his contractual agreement. The client also kept the custom glass rail as well as lumber that was purchased for the engineered beam for the kitchen. Final selections were not made for the interior materials until 01/24/2016 thus delaying the project. Any delays were caused by the client, not Another Estimate as we were ready to fulfill our terms of the agreement but were prevented from doing so. Once final selections were made, an addendum or change order was necessary outlining those final selections of products and price. We offered to facilitate the proposed work for $147,816.91 which encompassed many of the unknown variables and contingency items. However, in the time that had passed between the completion of the exterior (excluding the glass rail and composite deck) and doing the interior aspect of the remodel based on final selections, the client and his fiancée added additional work including 93 recessed can lights which required tearing out all the ceilings in those areas, reinsulating, new drywall, taping, mudding and sanding. The ceilings also required painting. We also realized that the air conditioning didn’t go to the upper two levels requiring wall units to be installed, adding an estimated $24,000.00. Also the house being built in 1978 required electrical updating and service totaling an estimated $21,000.00. They added finishing the garage, added a custom bar and another engineered beam. The total investment for these changes and unknown variables added $115,000.00 to their investment which they simply didn’t want to pay. Another Estimate offered that if they were not agreeable to the price of the add-ons they could hire out that aspect and scope of work to someone else and upon written notice that the work had been performed, Another Estimate would fulfill what had been originally proposed to the client and the bank. While there are a lot of unreputable individuals and companies in today’s market place, we at Another Estimate LLC did everything morally, ethically and legally sound in this matter. We will continue to go above and beyond for our clients which we have done for more than 200 clients to date. Simply put, the client breached his contract, thus resulting in making false and slanderous statements. We were more than ready and capable to facilitate the interior portion of this project as well as finish the exterior, but we simply weren’t allowed to do so by the client. By breaching the contractual agreement, the client forfeits any and all deposits. In this case there was work performed as it pertains to the interior portion of the project and when you factor these costs with the lost profit not realized, the deposit of $45,491.94 covered the costs associated with this project. It should be noted that the client still owes Another Estimate LLC $8,497.00 which reflects the balance of the exterior project. The client also kept materials that the final balance of $8,497.00 would have paid for and thus kept property that didn’t belong to them. It should also be noted that any mistakes or poor workmanship the client refers to is a result of uncompleted work and not workmanship. We offer a 5-year workmanship warranty, however the client forfeited any rights to that warranty by not paying his balance in full as it is written in the contracted agreement. All work was performed within industry standards; thus we wouldn’t offer a 5-year workmanship warranty.   Sincerely, Myles [redacted] Owner/ Another Estimate LLC

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Review: Myles N[redacted], his wife S[redacted] and the entire Another Estimate staff are absolute crooks! We hired them and their company, Another Estimate, to complete a full interior/exterior renovation on our home. Mr. N[redacted] and his company; Another Estimate, have stolen over $130k to date. They have not completed projects that they were already paid for and the portions that were completed were done extremely poorly. We had windows installed that were leaking, the siding they put up is falling off, the list goes on and on. Hiring him for this project has cost us not only the loss which he has stolen but additional costs to correct all of their mistakes. We have also found out that he lied to us in regards to products and services that were to be "at cost". He inflated "at cost" pricing by as much as 300%, then adding an additional amount for profit and labor. We have also uncovered that he has not paid several of the sub-contractors that he hired to help him with some jobs and that he also never paid for materials that we have paid for in full.

We are requesting that he return our funds to us immediately before we pursue criminal action against him.

We fully expect Myles to continue to lie and deceit clients. If nothing more is accomplished by this complaint, we hope that potential clients absolutely rethink using him and his company, which we believe won't be around too much longer.Desired Settlement: We are requesting to be refunded $134,389.76 which was paid to him already. He has misappropriated our funds to pay off other debtors and had no intention of finishing our job. He has committed several criminal offenses with the way he does business and we will find a way to make him an honest person.

Business

Response:

To Whom It May Concern, The complaint registered by our former client is unfounded and slanderous in nature. It not based on any facts related to the project that Another Estimate LLC was contracted to perform. The client in the complaint accuses Another Estimate of stealing money when that is in fact not accurate or true. Work was performed in accordance to the agreement and any payments made are reflective of the work performed. This project essentially started with the initial consultation 03/28/2015 in which based on the amount of work needing to be done the project was ball parked at $215,000.00. The price included at the time of the initial proposal (04/28/15) for a full exterior remodel which based on industry averages included new energy efficient windows (approximately 34), tear off of cedar shake siding, new vinyl siding (approximately 3600 sq.ft.), exterior insulation, custom glass entry door, new roof on balcony off master bedroom with custom glass rail and composite decking, new gutters, garage door and entry door to garage. The interior portion of the remodel consisted of 3 bathroom remodels (requiring full demo), gourmet kitchen (requiring demo) removal of existing flooring and installation of new hardwood flooring, custom tile showers, vanities and toilets in each bathroom, finishing a bonus room above the garage with custom bar, and installing an engineered beam in the kitchen to create an open concept. From the time of the initial consultation there were 30 documented visits that as the owner I met with the client to maximize his budget based on the selections of final products. Not something that is typical in the industry. The client was given an outline of work to be performed for the purpose of securing his loan with his financial institution on 06/24/2015. In this outline there was a paragraph which stated: “Final total investment contingent on final selection of products which include but are not limited to: grade of tile flooring, hardwood flooring, kitchen sink, glass shower doors, porcelain/ cast iron tubs for master bathroom and full downstairs bathroom. Unknown variables to include but not limited to: condition of plumbing, any electrical updates, engineering fees and costs of engineered beam to create open concept in kitchen and condition of exterior walls of home behind cedar shake.” Prior to final product selections being made, the proposal was based on a set allowance for materials and scope of work that as of 6/24/2015 was $245,000.00. The client received approval from the bank and Another Estimate was required to submit a written outline and scope of work to be completed in phases with a draw schedule as to how the bank would release the funds based on the work performed. That document was signed 10/22/2015. Funds were released for a deposit on the interior portion of work in the amount of $45,491.94 on 11/02/2015 as interior work already had begun. The interior work performed included fully gutting 3 bathrooms and the kitchen, all flooring and base trim, and the removal of all interior doors. Disposal fees were incurred as well as labor. An agreement was drawn and signed by the client on 09/01/2015 for the exterior portion of the project for $84,970.00. The client gave us a deposit out of his personal or business account on 09/01/2015 for $25,491.00 to get on the schedule. While we were scheduled 8 weeks out at that time, work began on 09/15/2015. The next installment for the start was given on 09/24/2015 for $25,491.00 constituting 60% of the total amount agreed upon for the exterior. $12,745.50 was paid 11/02/2015 by the bank constituting that the windows had been installed. This was verified by his financial institution prior to releasing funds. $12,745.50 was paid 12/10/2015 constituting that the siding was completed and verified once again by his financial institution. The remaining 10% balance or holdback was $8,497.00 which was to be paid upon the completion of the exterior. Another Estimate was intending on finishing the deck and rail once final material selections were made for the interior aspect of the remodel. Unfortunately we were not given the opportunity to finish because the client chose to fire us rather than to follow through with his contractual agreement. The client also kept the custom glass rail as well as lumber that was purchased for the engineered beam for the kitchen. Final selections were not made for the interior materials until 01/24/2016 thus delaying the project. Any delays were caused by the client, not Another Estimate as we were ready to fulfill our terms of the agreement but were prevented from doing so. Once final selections were made, an addendum or change order was necessary outlining those final selections of products and price. We offered to facilitate the proposed work for $147,816.91 which encompassed many of the unknown variables and contingency items. However, in the time that had passed between the completion of the exterior (excluding the glass rail and composite deck) and doing the interior aspect of the remodel based on final selections, the client and his fiancée added additional work including 93 recessed can lights which required tearing out all the ceilings in those areas, reinsulating, new drywall, taping, mudding and sanding. The ceilings also required painting. We also realized that the air conditioning didn’t go to the upper two levels requiring wall units to be installed, adding an estimated $24,000.00. Also the house being built in 1978 required electrical updating and service totaling an estimated $21,000.00. They added finishing the garage, added a custom bar and another engineered beam. The total investment for these changes and unknown variables added $115,000.00 to their investment which they simply didn’t want to pay. Another Estimate offered that if they were not agreeable to the price of the add-ons they could hire out that aspect and scope of work to someone else and upon written notice that the work had been performed, Another Estimate would fulfill what had been originally proposed to the client and the bank. While there are a lot of unreputable individuals and companies in today’s market place, we at Another Estimate LLC did everything morally, ethically and legally sound in this matter. We will continue to go above and beyond for our clients which we have done for more than 200 clients to date. Simply put, the client breached his contract, thus resulting in making false and slanderous statements. We were more than ready and capable to facilitate the interior portion of this project as well as finish the exterior, but we simply weren’t allowed to do so by the client. By breaching the contractual agreement, the client forfeits any and all deposits. In this case there was work performed as it pertains to the interior portion of the project and when you factor these costs with the lost profit not realized, the deposit of $45,491.94 covered the costs associated with this project. It should be noted that the client still owes Another Estimate LLC $8,497.00 which reflects the balance of the exterior project. The client also kept materials that the final balance of $8,497.00 would have paid for and thus kept property that didn’t belong to them. It should also be noted that any mistakes or poor workmanship the client refers to is a result of uncompleted work and not workmanship. We offer a 5-year workmanship warranty, however the client forfeited any rights to that warranty by not paying his balance in full as it is written in the contracted agreement. All work was performed within industry standards; thus we wouldn’t offer a 5-year workmanship warranty. Sincerely, Myles [redacted] Owner/ Another Estimate LLC

Review: Had nine new window install July 30 2014, we have one window that leak cold air and wind blowing thru.

On the rest of the window they never put stopper in. The caulking on the outside window look terrible.

We have video of the shade moving and also video of wind sound. They said they would correct the problem by the end May, He came over after we call him the end of May and promises it would be done by June 30 2015. We have not hear from him. We have e-mail stating the problems and promises to correctDesired Settlement: We would like to be compensated for the cost to have someone else come in and fix this problem

Business

Response:

The customer is correct in their response and we take full responsibility as the owners of the company that their concerns were not addressed in a more timely and efficient manner. We have had a few personnel changes as we grow as a company. One of those changes include the position of our project coordinator in which we have found through recent weeks he had informed ownership that certain issues were being addressed while they were not. This situation has unfortunately put us in a position where we are trying to rectify concerns of customers whose projects are underway as due to the insufficiency of our prior project coordinator has not allowed us to get back to the customers home.It is and has always been our intention to address the issues Mr. and Mrs. [redacted] have. We have had to make the decisions that are tough as business owners as to what customers and what issues are a priority. The issues at hand are cosmetic in nature and we would like to note for the record that we have caulked their windows three times. On the initial install our sub-contractor did a poor job at caulking at which time we had made a transition to having full time employees and our employees caulked the windows for the second time which [redacted] and [redacted] were very happy with. At a later date we discovered the sub-contractor didn't properly insulate around the frames of the replacement windows which let air into the home. We removed the capping, properly insulated around the main frames with [redacted] window and door expansion foam. This required tearing off the aluminum, recapping their windows and re-caulking. Given the type of caulk that we use being a higher grade, it is not as pliable in winter as it is in the warmer months. As a result there are some areas the customers weren't satisfied with and we agreed that certain areas needed to be removed and re-caulked. We apologize to them for not having stayed in touch or following up with them as to whether or not our project coordinator had been in touch or scheduled them for the service.[redacted] and [redacted] will be glad to know that the individual that had done such a wonderful job caulking the second time is now our new project coordinator. The project coordinator and I have discussed their concerns and will do our best to remedy the situation should the customers allow us to do so. [redacted] will be contacting them this coming week.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.