I am rejecting this response because: It is not about installationWe had the service for yearsIt was canceled 11-3-I also disconnected it on that date.
Regards,
*** ***
I apologize for the frustration and the nature of the concernWe have reached out to the installation company to solve the cancellation concern and also the refund concernThe account has been cancelled as of 1/31/2017. The refund will be acquired from the installation company to the customerAgain, we acknowledge the concern and give our apologies for the confusion. If there is anything we can do for you in the future please contact meThank you, Sabrina M***Dealer Relations Manager
In response to the complaint that you sent over, the cancellation was sent in to us on 11/3/2016. However, the cancellation was not signed off by the homeowner and we mailed it back out on 11/3/2016 for a signature and did not receive a signed cancellation back to us. Since we are in the Security...
business it is our policy to make sure we have signatures for cancellations, otherwise we may cancel an account that was not signed off on. As you can imagine that could cause quite a catastrophe. We will reach back out to Mr. [redacted] through his installation company to rectify the situation and make sure we have the proper documentation as well as any reimbursements. Thank you for your time, SECURITY CENTRALSABRINA M[redacted]
I am rejecting this response because: The cancelation was handwritten on the company's invoice. It certainly could have called us if it had any validity question. In fact it should have notified us if there was any question that someone was trying to breach our system.If this was a "security" company it would have a verification system for calls and for written correspondence, which would be explained to customers. Regards,
[redacted]
I apologize for your frustration. The account has been cancelled and we have contacted the company regarding your refund. Thank you, Sabrina M[redacted]
I am rejecting this response because: It is not about installationWe had the service for yearsIt was canceled 11-3-I also disconnected it on that date.
Regards,
*** ***
I apologize for the frustration and the nature of the concernWe have reached out to the installation company to solve the cancellation concern and also the refund concernThe account has been cancelled as of 1/31/2017. The refund will be acquired from the installation company to the customerAgain, we acknowledge the concern and give our apologies for the confusion. If there is anything we can do for you in the future please contact meThank you, Sabrina M***Dealer Relations Manager
In response to the complaint that you sent over, the cancellation was sent in to us on 11/3/2016. However, the cancellation was not signed off by the homeowner and we mailed it back out on 11/3/2016 for a signature and did not receive a signed cancellation back to us. Since we are in the Security...
business it is our policy to make sure we have signatures for cancellations, otherwise we may cancel an account that was not signed off on. As you can imagine that could cause quite a catastrophe. We will reach back out to Mr. [redacted] through his installation company to rectify the situation and make sure we have the proper documentation as well as any reimbursements. Thank you for your time, SECURITY CENTRALSABRINA M[redacted]
I am rejecting this response because: The cancelation was handwritten on the company's invoice. It certainly could have called us if it had any validity question. In fact it should have notified us if there was any question that someone was trying to breach our system.If this was a "security" company it would have a verification system for calls and for written correspondence, which would be explained to customers. Regards,
[redacted]
I apologize for your frustration. The account has been cancelled and we have contacted the company regarding your refund. Thank you, Sabrina M[redacted]