I contacted the consumer personally and informed him that I had confirmation of the removal of his email from our database and informed him that if he should receive additional mailings that he email me the information personally so I could investigate. I will send my email address out under a seperate cover.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I do not accept the resolution because on January [redacted] 2015, after contacting customer relations they claim my email was removed from the database. Which it was not removed. Now the same thing has happened and I cannot confirm that my email has been removed. I want Colgate-Palmolive to call me to discuss this matter.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Once the consumer reached our contact center, we contacted our agency who manages our email subscriptions and requested that they remove the consumer from our database. Once confirmation was received of the consumer's removal from our database, we re-contacted him to inform him that we had...
successfully unsubscribed him from any future mailings.
I contacted the consumer personally and informed him that I had confirmation of the removal of his email from our database and informed him that if he should receive additional mailings that he email me the information personally so I could investigate. I will send my email address out under a seperate cover.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I do not accept the resolution because on January [redacted] 2015, after contacting customer relations they claim my email was removed from the database. Which it was not removed. Now the same thing has happened and I cannot confirm that my email has been removed. I want Colgate-Palmolive to call me to discuss this matter.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Once the consumer reached our contact center, we contacted our agency who manages our email subscriptions and requested that they remove the consumer from our database. Once confirmation was received of the consumer's removal from our database, we re-contacted him to inform him that we had...
successfully unsubscribed him from any future mailings.