Dear ***, We are sorry for the misunderstandingOn 10-22-you came in for our $two week trial special, at that point we went over all the agreements we offer You chose to do the trial We explained that if you signed up in the first days of the trial we would take the
entire $off your starting fee for whichever agreement you decided to do for a longer term On 10-31-you signed up for our Month-to-Month option even though it wasn't within the first days we still gave you the $off, once again we explained how our agreements work You asked if you could pay in cash, which we allowed, but we need a card to put on file for the automatic withdrawal every month until you give us day noticeYou told us you would bring a card in next time you came in The next time you came in you gave us your business card to put on file for the automatic withdrawal You did say that you wanted to pay in cash every month and it was told to you that you could do that as long as you came in and payed before the card chargedYou agreed, but never returned to pay anything in cash, nor did you come in to quitOn 11-30-you were charged $for your agreed to month to the card you left on fileOn 12-30-you were charged $for your second month from the same card We received your complaint on 1-4-at that moment we talked to you on the phone to explain again how the agreements work As for the "one signature" you said you signed we have a signature process as to where we explain everything to youWe also emailed you a copy of all the terms you agreed to on 10-22-when you signed with us, I emailed you a copy when you filed this complaint on 1-4-Attached is another copy of your signatures to your agreementPer our agreement you are obligated to give a day notice of cancellation We have already waived the $cancellation fee and confirmed in the system that your membership was terminated as requestedThere should be no more charges to your cardAgain, we are sorry there was a misunderstanding
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not accepting the business response Their response was full of lies from the beginning to the end And to think, I thought they were honorable enough and that I finally found a fitness regiment and business that could satisfy my needsBoy I was wrong!!! and I want everyone to know itThe response was full of lies as I stated earlierFurthermore, these signatures were made electronically and I did not receive a copy of the contract until today when looking at the response from the businessI have scrolled and scrolled my email and do not have the contract in my inbox from them I should have received a physical copy the day I came in and paid for cash or the second or third time I came in when she stated she wanted my card for filing purposes so that I can read over it and make a sound decisionThey are in the business of explaining the contractThus, not disclosing the full contract as most business doLike I said in my earlier statement, that I had talked to the owner and the owner's wife and it was understood that I did not want to be under contract, so I would not be in the current situation I am inI told the wife verbally to not Charge that card and she agreedIf there was any issue the organization had my phone number and could have called me If you look at their response you will see that they mentioned several times that it was a misunderstandingSince they know that it is a misunderstanding, they should refund me what I asked for or provide some other sort of resolution I would have never given the wife my card if I thought that they would actually charge it. They told me they were a friendly family oriented organizationFor them to do this knowing they understood that I did not want to be under contract and I wanted to pay cash and they do the opposite shows their lack of business ethicsIt also shows the lack of care for their clients and customer service skills This organization is not in the business in resolving the issue and they are only into fast talking individuals to sign them to the gym to make a profit without fully disclosing what they are not willing to do, which also shows where they lack in their business ethics, and are not family oriented businessIf that were true they would have provided a resolutionI will not nor ever will be satisfied with the business response because those were not the terms of the verbal agreement made between me and the owners(the husband and wife)I will take this up in social media and with whomever is the original franchised owner because this is ridiculousI would have been willing to settle this matter if they provided a solution but they are not as I stated and only in it for the profit...which they made off me for a service that I did not get to useFinally, I did inform them that I was sick on several occasions in-person when I did come in and on the phoneAgain, the owners could have called me to resolve this issue but they did not because they already made their money off of me.
Regards,
*** ***
Dear ***, We are sorry for the misunderstandingOn 10-22-you came in for our $two week trial special, at that point we went over all the agreements we offer You chose to do the trial We explained that if you signed up in the first days of the trial we would take the
entire $off your starting fee for whichever agreement you decided to do for a longer term On 10-31-you signed up for our Month-to-Month option even though it wasn't within the first days we still gave you the $off, once again we explained how our agreements work You asked if you could pay in cash, which we allowed, but we need a card to put on file for the automatic withdrawal every month until you give us day noticeYou told us you would bring a card in next time you came in The next time you came in you gave us your business card to put on file for the automatic withdrawal You did say that you wanted to pay in cash every month and it was told to you that you could do that as long as you came in and payed before the card chargedYou agreed, but never returned to pay anything in cash, nor did you come in to quitOn 11-30-you were charged $for your agreed to month to the card you left on fileOn 12-30-you were charged $for your second month from the same card We received your complaint on 1-4-at that moment we talked to you on the phone to explain again how the agreements work As for the "one signature" you said you signed we have a signature process as to where we explain everything to youWe also emailed you a copy of all the terms you agreed to on 10-22-when you signed with us, I emailed you a copy when you filed this complaint on 1-4-Attached is another copy of your signatures to your agreementPer our agreement you are obligated to give a day notice of cancellation We have already waived the $cancellation fee and confirmed in the system that your membership was terminated as requestedThere should be no more charges to your cardAgain, we are sorry there was a misunderstanding
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not accepting the business response Their response was full of lies from the beginning to the end And to think, I thought they were honorable enough and that I finally found a fitness regiment and business that could satisfy my needsBoy I was wrong!!! and I want everyone to know itThe response was full of lies as I stated earlierFurthermore, these signatures were made electronically and I did not receive a copy of the contract until today when looking at the response from the businessI have scrolled and scrolled my email and do not have the contract in my inbox from them I should have received a physical copy the day I came in and paid for cash or the second or third time I came in when she stated she wanted my card for filing purposes so that I can read over it and make a sound decisionThey are in the business of explaining the contractThus, not disclosing the full contract as most business doLike I said in my earlier statement, that I had talked to the owner and the owner's wife and it was understood that I did not want to be under contract, so I would not be in the current situation I am inI told the wife verbally to not Charge that card and she agreedIf there was any issue the organization had my phone number and could have called me If you look at their response you will see that they mentioned several times that it was a misunderstandingSince they know that it is a misunderstanding, they should refund me what I asked for or provide some other sort of resolution I would have never given the wife my card if I thought that they would actually charge it. They told me they were a friendly family oriented organizationFor them to do this knowing they understood that I did not want to be under contract and I wanted to pay cash and they do the opposite shows their lack of business ethicsIt also shows the lack of care for their clients and customer service skills This organization is not in the business in resolving the issue and they are only into fast talking individuals to sign them to the gym to make a profit without fully disclosing what they are not willing to do, which also shows where they lack in their business ethics, and are not family oriented businessIf that were true they would have provided a resolutionI will not nor ever will be satisfied with the business response because those were not the terms of the verbal agreement made between me and the owners(the husband and wife)I will take this up in social media and with whomever is the original franchised owner because this is ridiculousI would have been willing to settle this matter if they provided a solution but they are not as I stated and only in it for the profit...which they made off me for a service that I did not get to useFinally, I did inform them that I was sick on several occasions in-person when I did come in and on the phoneAgain, the owners could have called me to resolve this issue but they did not because they already made their money off of me.
Regards,
*** ***