Answerall

Mrs morgans complaint of her problem not being resolved is because she just does not want to understand that besides her system being full her line was also clogged as we explained in our first response to her, [redacted] does not want to pay the money to have her line rootered as we explained earlier in our first response, [redacted] thinks because she spent to have her septic system cleaned she should now not have a problemAgain we explained to [redacted] that the line is cloggged besides her being full, she just doesn't get it nor does she want to hear it, [redacted] decided she couldn't be there when we were coming to service her system and left her son to handle it, we serviced the septic system as we told her we would do, we tried to call her from her home and so did her son to let her know the main waste line was also clogged, she never answered, so [redacted] thinks she should be refunded her 400.00, again [redacted] doesn't get the fact that her septic system was full and that's what we were paid to doAnd that's what we did, it is mrs morgans fault that she let the system back up for over a week like her son claimed she did, and that's why she has a clogged waste line and additional costs that she does not want to pay for, as far as disrespect and me being a bad businessman is ludicrous, [redacted] is the one that has no respect or any knowledge on how to speak to people in a proper manner, she calls and yells, screams, and hangs up in your face repeatedlyShe comes onto my bruises property after hours and leaves threatening letters in my opinion this woman is defiantly not wrapped, I deal with customers on a daily basis and for years of doing this I always pride myself in old fashioned customer service and making sure they are percent happy, but there will always be a few that no matter what you do or how hard you try you just can't make them happy, [redacted] is defiantly one of those few, I wish her the best, thank you [redacted] @ Payless cesspool

on the evening of 2/**/*** *** called us to schedule a service on her septic systemwe had an in depth conversation about what was going on at her home, she stated she was having a septic backup, the conversation was very professional and respectful on both sidesI had explained to her the
reason she could possibly be having a problem a year later is the age of the system and the drainage slows down substantially as the house agesonce a house reaches 25-yrs old the systems do fail and need to be serviced regularlyI thought I did a great job explaining to mrs morganas a matter of fact *** *** then booked a service call for the next morning and told us she couldn't be there but her son would beI said ok no problemwe scheduled the job for and and she was greatI told her if the pool was full it would be plus taxshe said greatwe go there the next day as scheduled on time and the cesspool was not exposed as it was supposed to be so there was a foot of digging that she was also charged forso her bill was plus tax instead of plus taxafter my serviceman serviced the system he knocked on the door to tell mrs morgans son to flush the toilets to make sure the waste line that carrys the waste from the house to the cesspool was flowingafter flushing several times and the water was not getting to the cesspool we now know that the waste line is also cloggedwhich means it needs to be rootered out so we can obtain flow*** *** opted not to be there when we serviced her cesspool and left her son there to handle things, we told the son it was an additional to rooter the line and he said he had to call his mommy, so he called *** *** and got no answerso we left and explained to her son that not only was the cesspool full, but after pumping it we diagnosed that the waste line is clogged, so have your mother call us and we will come back to rooter the linewe were not going to rooter the line and have her come home to an additional on her bill with out authorizationwell that evening *** *** called and all she did was abuse me and threaten me on the phone, would not allow me to explain the situation to her and just kept talking over me and telling me later she is still having a problem*** *** doesn't get it, she doesn't get that when a cesspool fills up and backs up into the pipe that the pipe clogs alsoI have great customer service skills and respect for people when they show respect for me, *** *** hung up on me many times, got nasty and very verbal with me, called for days and kept making threats and even came to my shop and wrote notes starting with f.y.I and leaving copies of this complaint she filed with Revdex.com before I even received it in the mail from Revdex.com*** *** is entitled to nothing, *** *** shall receive nothing*** *** shall never receive service from payless cesspool againmy c ompany has been around for a long time and we service our customers proudly, we get compliments and phone calls on how great my service guys are every dayso when someone like *** *** says the things she says and does the things she does, and makes the threats she makes I take it very very personalthank you for giving me the opportunity to defend myself, my service men, and my companys reputation, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I STILL HAVE THE SAME PROBLEM I CALLED PAYLESS CESSPOOL ABOUT IN THE FIRST PLACE *** *** IS VERY DRAMATIC AND I DISAGREE THAT HE SPEAKS RESPECTFULLY TO HIS CUSTOMERS I HAVE TWO RECORDED MESSAGES FROM HIM SHOWING HIS UNPROFESSIONALISM AND DISRESPECT FOR CUSTOMERS *** *** MADE SEXUALLY EXPLICIT COMMENTS ON ONE OF THE RECORDED MESSAGES I DO NOT CONSIDER THAT APPROPRIATE OR PROFESSIONAL *** ***'S SERVICEMAN TOOK MY HOME SURVEY WITH HIM AND I HAVE REQUESTED THAT MY SURVEY BE RETURNED I HAVE YET TO RECEIVE IT! THE SURVEY IS MY PROPERTY SO IT MUST BE RETURNED *** *** SEEMS VERY UNSTABLE AND VINDICTIVE I NEED MY HOUSE SURVEY AND I WANT MY $PAYMENT RETURNED FOR NON-SERVICE THANK YOU *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Mrs morgans complaint of her problem not being resolved is because she just does not want to understand that besides her system being full her line was also clogged as we explained in our first response to her, *** *** does not want to pay the money to have her line rootered as we explained earlier in our first response, *** *** thinks because she spent to have her septic system cleaned she should now not have a problemAgain we explained to *** *** that the line is cloggged besides her being full, she just doesn't get it nor does she want to hear it, *** *** decided she couldn't be there when we were coming to service her system and left her son to handle it, we serviced the septic system as we told her we would do, we tried to call her from her home and so did her son to let her know the main waste line was also clogged, she never answered, so *** *** thinks she should be refunded her 400.00, again *** *** doesn't get the fact that her septic system was full and that's what we were paid to doAnd that's what we did, it is mrs morgans fault that she let the system back up for over a week like her son claimed she did, and that's why she has a clogged waste line and additional costs that she does not want to pay for, as far as disrespect and me being a bad businessman is ludicrous, *** *** is the one that has no respect or any knowledge on how to speak to people in a proper manner, she calls and yells, screams, and hangs up in your face repeatedlyShe comes onto my bruises property after hours and leaves threatening letters in my opinion this woman is defiantly not wrapped, I deal with customers on a daily basis and for years of doing this I always pride myself in old fashioned customer service and making sure they are percent happy, but there will always be a few that no matter what you do or how hard you try you just can't make them happy, *** *** is defiantly one of those few, I wish her the best, thank you *** ***@ Payless cesspool