Antec

I already submit to rebate center
I also spoke to personally with customer about procedure
Thanks

Initial Business Response /* (1000, 6, 2015/09/29) */
Thank you for contacting Antec Incin regards to your issues, we apologize if we did not respond to your ticket in timeThe agent who was handling your trouble ticket is no longer working with the company and your ticket was left hanging
during this transactionEven though you where left hanging without any response from us within those daysYou could've contact us on our toll free number to either notify us or escalate the issueOur phones are open from 9am-4pm Monday to Friday Pacific Time and we are closed on a weekendWe already have provided you the RMA instructions and information yesterdayOnce again, sorry for the delay on providing you our serviceWe are not ignoring your warranty claim, there was just a miscommunication on our part but we are still here to offer you our service