Would leave zero stars if I could. Four weeks, four visits (last one pending) to fix an ice maker. First technician came and told me I had to clean the grills. Claimed he didn't have the stuff to do it (it's your job), said that would fix the issue. NEVER looked at the ice maker. So I cleaned them, of course that did nothing. Second one was here for two minutes, said it needed to be replaced, didn't have the part, left. Week three, technician showed up, claimed the part that he had wasn't the right one. No one ever took the model number, I had to call (total of about a dozen times so far since they do NOTHING themselves). Spoke to the owner, made yet another appointment. Get a call an hour after the start of the window, that he won't come until the afternoon. Held hostage while losing yet another day to these jokers. Absolutely zero ownership, everyone just points to everyone else. AVOID!
Update: You guesses it, showed up with the wrong part.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Mr [redacted] ,Base on technician report ignitor was installed on 02/13/2016.We will cover $service fee to First American Home Warranty.Unfortunately we are unable to reimburse you for your missed off work time.We are apologize for delay in service.Respectfully,Antech Appliances Services
I was given a hour window from Antech Appliance and had to take time off work to be home from 12- The secretary from the company called to tell me the technician would be arriving around He never showed up and I never received a call letting me know he would not be coming My son was upset, because he had to miss his karate class and I was upset that I wasted my time and vacation hours to wait around for a technician that never showed up What reputable company does that? Don't waste your time with this company, there are plenty of other options out there
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
To whom it may concern, Customer has AIG warranty for his refrigerator AIG warranty covered customer repair from the beginning then AIG warranty refused to pay stated unit is not in warranty and customer should pay for repair ( I attached fax Antech Appliances receives from AIG warranty regarding that) We sent three letters to customer aware him that his warranty company did not paid for service performed & part installed since repair was done back on 11/27/ No respond until last week As customer stated in complaint the repair work did not fix the problem Customer did not contact us to let us know his unit still had problem I advice customer to contact his warranty company and figure out with them about coverage, since it is customer responsibility to verify coverage under customer contract In invoice its clearly stated "if the insurance or warranty company does not pay for the replacement and/or repair made by Antech Appliances, I (customer) agree and understand that I (customer) will be liable for all charges incurred therein Regards, Antech Appliances Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The invoice provided is fraudlent They did not perform any of the work suggested Furthermore, according to the witness at the work site, there was no replaced parts Although my mother signed the invoice, the Antech representative did not provide evidence for the work nor the parts replaced They convinced an old lady, who has limited command of English, to sign for an invoice which does not reflect the work they alledgely completed According to the internet research done on this company, this is a common occurrence for this business And furthermore, the refrigerator broke again The unit demonstrated the same symtoms for which Antech had falsely have claimed that they repaired during their first call Regards, [redacted] ***
If [redacted] would offer minus symbols of the devil instead of star rating options I would put ANTECH at a minus devilsBut in order to post a review I have to give them at least one star which is far more than they deserve This company is the poorest excuse for a SERVICE & WARRANTY company I've ever experienced and I've been in the service industry for over yearsANTECH is the SCAM of all SCAMS! Twice in the past month they have scheduled appointments with my daughter, Mother of young daughters, to repair her FRIDGiDAIRE, stacked washer/dryer and she's been stood up both times Yesterday, Saturday, Oct24th, 2015, she was promised by one of the phony office dispatchers that someone would be at her home between and I called the office about noon to verify the arrival time and was told by the dispatch manager, [redacted] , very rudely and indifferently I might add, that the scheduled time was now between and Well, came and went and no one ever showed or called I was there waiting with my daughter because on a former visit, the one and only time anyone ever did show up, the so called tech, who was very intimidating, told her that she would have to move the appliance out from the wall so he could access it This raised a red flag with me instantlyWhat major/large appliance warranty company makes a 110lb woman move heavy appliances? So I decided I would be there on her behalf to support her in case this it tried bullying her around againWell, for the second time in a month she was stood up once again and no one ever even had the decency or respect to call to inform us My daughter has a very busy schedule between running two businesses and raising daughters and she has had to put everything on hold twice to sit around waiting and wasting an entire day for this flakey excuse of a SERVICE company to show up So what I did (and I recommend that everyone and anyone who's posting poor reviews about this FLAKEY SCAM do the same), I copy and pasted this YELP link with it's 6+ pages of almost all star reviews and sent it to FRIDGIDAIREAdditionally, I am going to send the same message to all the companies they have listed on their website that they do warranty and service work with this same message and link I encourage everyone who's had a bad experience with this SCAM do the same thingI can't help but think that if enough of us do this that these reputable manufacturers will have no choice but to terminate their relationship with ANTECH and sign up with a more reputable company/s Here's the message I sent to FRIDGIDAIRE: You need to do something about ANTECH, the company you selected to represent your warranty servicePlease take a few moments to peruse this [redacted] link yelp.com/biz/antech-appl… I can't believe that a brand such as Fridgidaire would allow such a pathetic excuse for a SERVICE (OR LACK THEREOF) and warranty company to represent your namePlease tell us as long time loyal Fridgiadaire customers that we have other options Antech staff that we have interfaced with to no avail: steve, owner/manager, Angellica lead dispatch mgrand the one I spoke with on Saturday, Oct24th, at 11:30am, lucy manager on the day they pulled their first no show with my daughter Add to that the rude and intimidating service tech that when he did show up was very rude, only looked at the appliance, told my daughter she would have to move it away from the wall so he could access it and left after only a very few moments
To whom it may concern, The technician replaced the parts stated on the invoice, the evaporator motor. He then tested the unit and the unit was left in working condition. It is not clear what other evidence customer needs, other than the copy of the invoice signed by the person present at the worksite at the time of service and the working appliance. Again, we were never notified about any further failures to the appliance. According to CA law, unless the homeowner requests otherwise, the tech has to pick up the old parts from the worksite. The technician took old parts upon leaving the premises. It is the customer’s responsibility to make sure that there is an adult present at the worksite at the time of service, who is capable of signing the invoice and communicating with the tech. As long as the person is over 18 years old, we do not evaluate their abilities. As for the internet research on our company, we do have a few legit negative reviews that have been posted within 5 years that our company exists. However, since we service up to 120 homes per day, we consider it to be a good ratio. Antech Appliances Services
Update: You guesses it, showed up with the wrong part.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Mr [redacted] ,Base on technician report ignitor was installed on 02/13/2016.We will cover $service fee to First American Home Warranty.Unfortunately we are unable to reimburse you for your missed off work time.We are apologize for delay in service.Respectfully,Antech Appliances Services
I was given a hour window from Antech Appliance and had to take time off work to be home from 12- The secretary from the company called to tell me the technician would be arriving around He never showed up and I never received a call letting me know he would not be coming My son was upset, because he had to miss his karate class and I was upset that I wasted my time and vacation hours to wait around for a technician that never showed up What reputable company does that? Don't waste your time with this company, there are plenty of other options out there
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
To whom it may concern, Customer has AIG warranty for his refrigerator AIG warranty covered customer repair from the beginning then AIG warranty refused to pay stated unit is not in warranty and customer should pay for repair ( I attached fax Antech Appliances receives from AIG warranty regarding that) We sent three letters to customer aware him that his warranty company did not paid for service performed & part installed since repair was done back on 11/27/ No respond until last week As customer stated in complaint the repair work did not fix the problem Customer did not contact us to let us know his unit still had problem I advice customer to contact his warranty company and figure out with them about coverage, since it is customer responsibility to verify coverage under customer contract In invoice its clearly stated "if the insurance or warranty company does not pay for the replacement and/or repair made by Antech Appliances, I (customer) agree and understand that I (customer) will be liable for all charges incurred therein Regards, Antech Appliances Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The invoice provided is fraudlent They did not perform any of the work suggested Furthermore, according to the witness at the work site, there was no replaced parts Although my mother signed the invoice, the Antech representative did not provide evidence for the work nor the parts replaced They convinced an old lady, who has limited command of English, to sign for an invoice which does not reflect the work they alledgely completed According to the internet research done on this company, this is a common occurrence for this business And furthermore, the refrigerator broke again The unit demonstrated the same symtoms for which Antech had falsely have claimed that they repaired during their first call Regards, [redacted] ***
If [redacted] would offer minus symbols of the devil instead of star rating options I would put ANTECH at a minus devilsBut in order to post a review I have to give them at least one star which is far more than they deserve This company is the poorest excuse for a SERVICE & WARRANTY company I've ever experienced and I've been in the service industry for over yearsANTECH is the SCAM of all SCAMS! Twice in the past month they have scheduled appointments with my daughter, Mother of young daughters, to repair her FRIDGiDAIRE, stacked washer/dryer and she's been stood up both times Yesterday, Saturday, Oct24th, 2015, she was promised by one of the phony office dispatchers that someone would be at her home between and I called the office about noon to verify the arrival time and was told by the dispatch manager, [redacted] , very rudely and indifferently I might add, that the scheduled time was now between and Well, came and went and no one ever showed or called I was there waiting with my daughter because on a former visit, the one and only time anyone ever did show up, the so called tech, who was very intimidating, told her that she would have to move the appliance out from the wall so he could access it This raised a red flag with me instantlyWhat major/large appliance warranty company makes a 110lb woman move heavy appliances? So I decided I would be there on her behalf to support her in case this i
t tried bullying her around againWell, for the second time in a month she was stood up once again and no one ever even had the decency or respect to call to inform us My daughter has a very busy schedule between running two businesses and raising daughters and she has had to put everything on hold twice to sit around waiting and wasting an entire day for this flakey excuse of a SERVICE company to show up So what I did (and I recommend that everyone and anyone who's posting poor reviews about this FLAKEY SCAM do the same), I copy and pasted this YELP link with it's 6+ pages of almost all star reviews and sent it to FRIDGIDAIREAdditionally, I am going to send the same message to all the companies they have listed on their website that they do warranty and service work with this same message and link I encourage everyone who's had a bad experience with this SCAM do the same thingI can't help but think that if enough of us do this that these reputable manufacturers will have no choice but to terminate their relationship with ANTECH and sign up with a more reputable company/s Here's the message I sent to FRIDGIDAIRE: You need to do something about ANTECH, the company you selected to represent your warranty servicePlease take a few moments to peruse this [redacted] link yelp.com/biz/antech-appl… I can't believe that a brand such as Fridgidaire would allow such a pathetic excuse for a SERVICE (OR LACK THEREOF) and warranty company to represent your namePlease tell us as long time loyal Fridgiadaire customers that we have other options Antech staff that we have interfaced with to no avail: steve, owner/manager, Angellica lead dispatch mgrand the one I spoke with on Saturday, Oct24th, at 11:30am, lucy manager on the day they pulled their first no show with my daughter Add to that the rude and intimidating service tech that when he did show up was very rude, only looked at the appliance, told my daughter she would have to move it away from the wall so he could access it and left after only a very few moments
To whom it may concern, The technician replaced the parts stated on the invoice, the evaporator motor. He then tested the unit and the unit was left in working condition. It is not clear what other evidence customer needs, other than the copy of the invoice signed by the person present at the worksite at the time of service and the working appliance. Again, we were never notified about any further failures to the appliance. According to CA law, unless the homeowner requests otherwise, the tech has to pick up the old parts from the worksite. The technician took old parts upon leaving the premises. It is the customer’s responsibility to make sure that there is an adult present at the worksite at the time of service, who is capable of signing the invoice and communicating with the tech. As long as the person is over 18 years old, we do not evaluate their abilities. As for the internet research on our company, we do have a few legit negative reviews that have been posted within 5 years that our company exists. However, since we service up to 120 homes per day, we consider it to be a good ratio. Antech Appliances Services