Antelope Hills Townhomes

This manager denied our applicationBefore doing so she told us that our income was sufficient enoughShe ran our credit report and we paid $She then denied us and told us that we didn't have enough income and that my fiance had not been at her job long enough (months, but only moved jobs because of a $ raise)Those two reason should have been established before charging us $for a credit reportShe lied to us and told one of us that she was waiting on her boss's decision, and then immediately told the other it was her decisionwe asked to speak to her boss and/or give us our refundShe has done neither and stopped answering our callsShe was rarely at the office and we had different occasions when she told us to meet her there and she was not thereShe is lazy and unprofessionalShe lied to us on numerous occasions and had us running around for two weeks just waiting to see if we were acceptedI am glad we did not get in, but she did steal our $from running our credit report

Ms*** came to Antelope Hills and looked at a unit on January 8, She liked the unit she was shown but that unit had already been heldThe next day on
tabindex="0" "border-bottom-width: 1px; border-bottom-style: dashed; border-bottom-">January 9th she applied for a unitShe asked that the $fee be waived as she had a prior credit reportI agreedShe then asked if I cold hold a unit until March 1st That amounted to approximately weeks which is unheard of, but I agreed and told her that it would require a good faith deposit of $She said no problem, but could I hold the deposit check until February 7th,before cashingI again agreedThe definition of a security deposit is a monetary deposit given to a lender, seller or landlord as proof of intentI did not cash her security deposit until February 8thPreviously, on January 9th when she applied for a unit, she stated that she wanted to be in that same building as the unit she saw, only down a little furtherI explained that we had only one unit left in that building and that I would hold it for herThis building is the most desirable in the complexIt is off the street; a tenant is able to park directly in front of their unit and the view out the window from front or back is of trees She called multiple times requesting various thingsShe wanted to make sure that she had the same upgrades as the unit she saw, but her major request was to be allowed to move her things in before she began paying rent because she was a single mother who was having a hard timeI again agreed and told her I would try to give her a few weeksI mentioned February 15thWhen a unit is being upgraded as her unit was with new carpet, vinyl floor, stove and dishwasher, it is typically scheduled several days before the move inThere is no reason to make a capital outlay for a unit that is going to sit for weeksWe had scheduled February 15th as a tentative date to meet and give her a set of keys, not to move in, but to begin transferring her belongsVery few if any complexes would ever agree to such a favorThe man who does my carpet installs called and delayed the install due to personal issues, so I called *** and explained that we would need a few more days to complete our upgrades before I could turn over the keysI called her on February 14thShe said it was no problemOn February 17th, five weeks and four days after I had started holding a specific unit for her she texted that she as accepted for a much better dealThere is no law in California that states a "security deposit:" or holding deposit agreement must be in writingEvery courtesy was extended to *** ***Feel free to contact me for any further clarification

I am in receipt of your second letter which included a copy of ***s responseThe first letter of the complaint requested $The second is now asking for only $plus addition complaint about utility chargesThere are people who are not fair and who are not even able to look at the numbers*** lived at the complex days short of a month water cycleShe was given a 25% pro-rated discountThere was no overcharging of utilities
I might add that this complaint regarding water is about cents or $worth of water at the very mostTo what petty level does this woman want to sink? I have sent you the move out deposition which demonstrates what *** was charge $for professional carpet cleaningShe may have gone to the grocery store and rented one of those home cleaners, but the house had food odors and the carpet was matted
I have every unit professionally cleaned and sanitized and have for years
This is my rightThere is nothing I can do to a he said-she saidThe woman did not paint the full townhomeShe was given a cup of matching paint at her request and she touched up spots fairly well, however there are the tenants next door, my manager and my maintenance man who saw the finger printers by the light switchesThis going back and forth is not is not productive and the Revdex.com has no power to collect money
***’s revenge is to hope you will write something about Antelope Hills that will tarnish our repetitionsI cannot do anything about thatThe action that is most appropriate is *** to go down to the Carole Miller Justice Center on Power Inn RoadFile a Small Claims Suit against me and let us show our receipts and pictures before you judge
Judges are very inclined to side with the tenant regarding Security Deposit chargesI have no fear that I will be rebuked for insisting that a carpet has been lived in for years by a family of three be professionally cleaned and sanitizedSincerely,
*** ***

I am in receipt of your letter regarding multiple complaints of a former tenant, *** ***I will respond in the order of the letter written by Mrs***She states that
she upgraded our townhome with a security screen doorAll tenants are given the option of ordering a security screen doorWe have an agreement that a tenant signs stating that they will pay $towards the cost of the door and we pay for the balance, the double locks and the installationIt remains with the propertyMrs*** ordered that door several months ago, never expecting to have to vacateShe recently related to our current resident manager*** *** that she was forced to relocate because of her husband’s workWe did not make her order that screen door.Her next complaint revolves around the utter filth of the unit upon move inThat is quite a dramatic statementAs an owner I normally do not get involved in the month to month turnovers unless there is something that is out of the ordinaryThe townhomes are all story with the exact floor plan, with the exception of the unit in questionThis unit is one story with a large handicap bathroomFormerly, it was the managers unit and is considered to be the nicest unit in the complexIn the years that we owned the property, we have almost without exception rented the unit to persona who had challenges and needed a one story*** *** was our resident manager at the time and I had been involved with the complex until she was up and runningThe tenant prior to Mrs*** was a man named JohnHe was a senior handicapped gentleman who was with us for a number of yearsHe was a quiet, peaceful tenantI happened to be with *** when we checked out the unit, and the unit was freshly painted and I have the billThe carpets were professionally cleaned, I can provide the bill. The move in was not filled out by Mrs***, but by *** ***It is not unusual for a tenant to move in and find some things misses, but *** and Mrs*** did not hit it off because of several incidencesShe was unhappy with everything and *** threw up her handsShortly after their move in, Mr*** who is a truck driver took it upon himself to park his commercial truck in the complexThis is not a complex with an abundance of parkingApparently, *** got that taken of immediately with possibly some bad feelings. *** ordered a new stove for her upon move in and a new full size washer several months laterI never met Mrs*** but *** called me one day absoutly exasperatesShe relates that since Mrs*** moved in, she has multiple complaints and request but denied permission to enter except at very specific times which didn’t always mean the maintenance person or whoever was availableThis is a type of situation where I get involvedI called her and didn’t really have pleasant conversation myselfHer reason for denying all access to her unit is that she has a years old and she feared she would be molested by just about anyone who went in her unitI explained that the manager would accompany anyone in her unit, but that was unacceptableShe was very unreasonableI never spoke to her again as I recallUpon move out, we found she had installed huge deadbolts inside the unit on the bathroom doors(There are entrances) A little strange to say the least
Her next comment was about moving out a week earlyAll rental agreements in the State of Califonria require a to day noticeIf someone moves out early and the unit is rented, they are entitled to a refund. Mrs*** chose when to give her notice and chose to move earlyWe did not rent it in that weekThe next comment is a personal affrontShe alleged that she had been told that I try to find ways to keep her security depositI believe that statement was a fabricationIn this day and age, the court system is very pro-tenant. If there is any abuse or even questionable charge that is disputed by a tenant, they almost always rule in favor of the tenantI also own a unit complexIn almost years, there has not ever been one incidence that I have been challenged on withholding an excessive amount of a security depositGenerally, I am not involved except to review the move out done by the resident manager and then to write the checkFinally, after about a week after the ***’s move, my manager, *** *** said that she was getting multiple threatening calls from *** ***Sometimes and times in one daySome days she was ballistic and sometimes notShe made it very clear over and over that we were not to charge her a cent for anything, not even a carpet clean because she had done it herself, but had no proof. If anything was deducted she would take me to court and complain to every agency that she couldMrs*** was so crazed; she wrote to complain before she received her Itemized Disposition of Security Deposit! *** *** was so bugged by this non-stop harassment that she encouraged me to just give her all her money to rid of herAt that point I was considering filing a police report, but I did notI did however go and inspect the unitThe unit was left in respectable condition, but certainly not rent readyAfter a family living in the unit, there is a smell and that is generally taken care of by professional carpet cleaningThere were finger prints on the wall, the refrigerator was clean inside but dirty on the top and the windows and blinds had been touched, but based on their scathing move in statement, I did not charge her for anything professional carpet cleaningShe was charged for her utilitiesAnd the new stove which was now about years old was permanently stained with baked food on that had been cleaned n a regular basisThe drip pans which were new were also charged and replacedI am sending you a copy of the actual move out and what was chargedIf you need further documentation let me knowSincerely,
*** ***, Owner

This manager denied our application. Before doing so she told us that our income was sufficient enough. She ran our credit report and we paid $50. She then denied us and told us that we didn't have enough income and that my fiance had not been at her job long enough (4 months, but only moved jobs because of a $ 3 raise). Those two reason should have been established before charging us $50 for a credit report. She lied to us and told one of us that she was waiting on her boss's decision, and then immediately told the other it was her decision... we asked to speak to her boss and/or give us our refund. She has done neither and stopped answering our calls. She was rarely at the office and we had 3 different occasions when she told us to meet her there and she was not there. She is lazy and unprofessional. She lied to us on numerous occasions and had us running around for two weeks just waiting to see if we were accepted. I am glad we did not get in, but she did steal our $50 from running our credit report.

Review: I was living at Antelope Hills Apartment complex in Citrus Heights Ca for two years. During that time I was an excellent tenant always paid my rent on time and had additional upgrades to the apartment that were left once I vacated. (security screen door). When I moved into the unit I had come from 3 hours away. During my initial walk through it was noted on the move in check list that the apartment as filthy dirty.... I had no other option to move in so I cleaned it myself. After two years of living there I had to move out of the area. I cleaned my apartment and it was in immaculate condition. I painted in the same color as it was to give it a fresh look, cleaned the carpets and detailed all the floors. The apartment was beautiful in way better condition than when I moved in. I had my walk out and the manager expressed how wonderful and clean I left the apartment. I gave back all the keys and even moved out a week before I was scheduled. I received a phone call a week later indicating I would be charged for a light clean due to dust on the blinds and above the refrigerator. I was shocked! I cleaned these items thoroughly before vacating and the manager had seen they were clean. I had been told the owner [redacted] tries to find ways to keep people's deposits. By law an apartment complex can only use some of the deposit to clean an apartment as to get it in the condition it was at the time of move in. I have a move in inspection that clearly states "dirty" on mostly all the items on the checklist. I left the apartment cleaner than when I rented it. This is an abuse of my deposit. I am entitled to receive my deposit.Desired Settlement: I would like my full deposit back of 600.00 minus the water and garbage bill owed. Also am requesting 200.00 for cleaning charges as I cleaned it in better condition than I rented it, as well as I moved out on the 07/14/15 and paid up till 07/19/15 ( 5 days) 149.19. Total due to me $949.19

Business

Response:

I am in receipt of your letter regarding multiple complaints of a former tenant, [redacted]. I will respond in the order of the letter written by Mrs. [redacted]. She states that she upgraded our townhome with a security screen door. All tenants are given the option of ordering a security screen door. We have an agreement that a tenant signs stating that they will pay $125 towards the cost of the door and we pay for the balance, the double locks and the installation. It remains with the property. Mrs. [redacted] ordered that door several months ago, never expecting to have to vacate. She recently related to our current resident manager. [redacted] that she was forced to relocate because of her husband’s work. We did not make her order that screen door.Her next complaint revolves around the utter filth of the unit upon move in. That is quite a dramatic statement. As an owner I normally do not get involved in the month to month turnovers unless there is something that is out of the ordinary. The townhomes are all 2 story with the exact floor plan, with the exception of the unit in question. This unit is one story with a large handicap bathroom. Formerly, it was the managers unit and is considered to be the nicest unit in the complex. In the 15 years that we owned the property, we have almost without exception rented the unit to persona who had challenges and needed a one story. [redacted] was our resident manager at the time and I had been involved with the complex until she was up and running. The tenant prior to Mrs. [redacted] was a man named John. He was a senior handicapped gentleman who was with us for a number of years. He was a quiet, peaceful tenant. I happened to be with [redacted] when we checked out the unit, and the unit was freshly painted and I have the bill. The carpets were professionally cleaned, I can provide the bill. The move in was not filled out by Mrs. [redacted], but by [redacted]. It is not unusual for a tenant to move in and find some things misses, but [redacted] and Mrs. [redacted] did not hit it off because of several incidences. She was unhappy with everything and [redacted] threw up her hands. Shortly after their move in, Mr. [redacted] who is a truck driver took it upon himself to park his commercial truck in the complex. This is not a complex with an abundance of parking. Apparently, [redacted] got that taken of immediately with possibly some bad feelings. [redacted] ordered a new stove for her upon move in and a new full size washer several months later. I never met Mrs. [redacted] but [redacted] called me one day absoutly exasperates. She relates that since Mrs. [redacted] moved in, she has multiple complaints and request but denied permission to enter except at very specific times which didn’t always mean the maintenance person or whoever was available. This is a type of situation where I get involved. I called her and didn’t really have pleasant conversation myself. Her reason for denying all access to her unit is that she has a 13 years old and she feared she would be molested by just about anyone who went in her unit. I explained that the manager would accompany anyone in her unit, but that was unacceptable. She was very unreasonable. I never spoke to her again as I recall. Upon move out, we found she had installed huge deadbolts inside the unit on the bathroom doors. (There are 2 entrances) A little strange to say the least. Her next comment was about moving out a week early. All rental agreements in the State of Califonria require a 30 to 60 day notice. If someone moves out early and the unit is rented, they are entitled to a refund. Mrs. [redacted] chose when to give her notice and chose to move early. We did not rent it in that week.The next comment is a personal affront. She alleged that she had been told that I try to find ways to keep her security deposit. I believe that statement was a fabrication. In this day and age, the court system is very pro-tenant. If there is any abuse or even questionable charge that is disputed by a tenant, they almost always rule in favor of the tenant. I also own a 63 unit complex. In almost 20 years, there has not ever been one incidence that I have been challenged on withholding an excessive amount of a security deposit. Generally, I am not involved except to review the move out done by the resident manager and then to write the check.Finally, after about a week after the [redacted]’s move, my manager, [redacted] said that she was getting multiple threatening calls from [redacted]. Sometimes 4 and 5 times in one day. Some days she was ballistic and sometimes not. She made it very clear over and over that we were not to charge her a cent for anything, not even a carpet clean because she had done it herself, but had no proof. If anything was deducted she would take me to court and complain to every agency that she could. Mrs. [redacted] was so crazed; she wrote to complain before she received her Itemized Disposition of Security Deposit! [redacted] was so bugged by this non-stop harassment that she encouraged me to just give her all her money to rid of her. At that point I was considering filing a police report, but I did not. I did however go and inspect the unit. The unit was left in respectable condition, but certainly not rent ready. After a family living in the unit, there is a smell and that is generally taken care of by professional carpet cleaning. There were finger prints on the wall, the refrigerator was clean inside but dirty on the top and the windows and blinds had been touched, but based on their scathing move in statement, I did not charge her for anything professional carpet cleaning. She was charged for her utilities. And the new stove which was now about 2 years old was permanently stained with baked food on that had been cleaned n a regular basis. The drip pans which were new were also charged and replaced. I am sending you a copy of the actual move out and what was charged. If you need further documentation let me know.Sincerely,[redacted], Owner

Consumer

Response:

I am rejecting this response because: the response is far fetched and outlandish.... Using words like "molestation" in a rebuttle is horrendous and untrue [redacted] appears to be attempting to discredit me with lies and false allegations... Please note her maintance person put locks on the side door as it Leeds to the only restroom this allows for privacy of the person using the restroom and the person in the privacy of their own room... I'm not going to in entertain such bizarre allegations however I will stick to facts I did not receive my deposit in the alloted time frame of 21 days I did clean my carpets and was not asked for a receipt at move out nor given a move out inspection I had a harmonious relationship with Antelope Hiils until it came time to reinburse my deposit also was charged for utilities for time I did not reside at the unit I am requesting the $100.00 owed for my deposit as not only did I clean the carpets but painted the whole apt... And cleaned immaculently see move in inspection and picture of condition of apartment at move in

Business

Response:

I am in receipt of your second letter which included a copy of [redacted]s response. The first letter of the complaint requested $949.19. The second is now asking for only $100.00 plus addition complaint about utility charges. There are people who are not fair and who are not even able to look at the numbers. [redacted] lived at the complex 10 days short of a normal 2 month water cycle. She was given a 25% pro-rated discount. There was no overcharging of utilities. I might add that this complaint regarding water is about 50 cents or $1.00 worth of water at the very most. To what petty level does this woman want to sink? I have sent you the move out deposition which demonstrates what [redacted] was charge $100.00 for professional carpet cleaning. She may have gone to the grocery store and rented one of those home cleaners, but the house had normal food odors and the carpet was matted. I have every unit professionally cleaned and sanitized and have for 15 years. This is my right. There is nothing I can do to a he said-she said. The woman did not paint the full townhome. She was given a cup of matching paint at her request and she touched up spots fairly well, however there are the tenants next door, my manager and my maintenance man who saw the finger printers by the light switches. This going back and forth is not is not productive and the Revdex.com has no power to collect money. [redacted]’s revenge is to hope you will write something about Antelope Hills that will tarnish our repetitions. I cannot do anything about that.The action that is most appropriate is [redacted] to go down to the Carole Miller Justice Center on Power Inn Road. File a Small Claims Suit against me and let us show our receipts and pictures before you judge. Judges are very inclined to side with the tenant regarding Security Deposit charges. I have no fear that I will be rebuked for insisting that a carpet has been lived in for 2 years by a family of three be professionally cleaned and sanitized.Sincerely,[redacted]

Consumer

Response:

I am rejecting this response because: I am standing by my complaint. It is not feesable to go to court as I live 3 hours away and it would cost me more to take time off work and travel expenses. Ms [redacted] is unreasonable as I have tried to reach a adequate compromise. I only want what is rightfully mine. Again I stand by my complaint and feel it is unfortunate that this had to escalate to this point.

Review: I applied for an apartment with Antelope Hills in Jan. & asked [redacted] is she could hold a unit for me because I had to put in my 30 day notice at my current residence. [redacted] was happy to do so due to the fact that she had a lot of vacancies and needed to fill them ASAP! We verbally agreed to a $300 holding deposit post dated for 2/7/14. Later on, I called and asked her if it would be possible for me to start moving my stuff in a week or two early because I am by myself with my boys and it would be over whelming doing it all in one weekend and she said "absolutely, how about the 15th"? On 2/13 [redacted] called me and stated that I could not move in until the 20th because the new carpet had not been installed nor had the apt been cleaned and I said ok. On Monday the 17th, I received a call from another apt. that I had been on a waiting list for for almost a year letting me know that they had a unit available for me. 3bdrm 2bth 1200sqft for $913 which is a much better fit for myself and 2 boys ages 16 & 11. I immediately called [redacted] but got no answer, so I sent her a sincere message apologizing to her for having to cancel on the apt she had held for me but the other apt was a better fit for my family. I was very respectful/professional but [redacted]'s response was very rude and displayed extremely unprofessional conduct, stating that "it was a poor excuse and she hopes I don't teach my children to take advantage of people for my their own self gain". She also stated that she would not return my $300 deposit because she could have rented the apt many of times, BUT as I stated before it wasn't ready until the 20th and I canceled on the 17th so how she could have rented out an apt that wasn't ready. Many messages were exchanged and [redacted] was dishonest about a lot of her statements and in response to me saying her comment was rude and unprofessional about me as a parent she said," I was angry over you canceling but if it make me feel any better I extend an apology." There is more to add but not enough room...Desired Settlement: To make any statement, remarks, or opinions to me as to how I mother my children has nothing to do with renting an apartment and is none of her concern. In addition, [redacted] never provided me with a contract stating the terms of the holding deposit and rental agreement; therefore nothing was ever sign and I feel that I am entitled to my deposit since I canceled two weeks before my move in date of 3/1/14. I also feel I'm entitled to my deposit because of the manor she handled the cancelation.

Business

Response:

Ms. [redacted] came to Antelope Hills and looked at a unit on January 8, 2014. She liked the unit she was shown but that unit had already been held. The next day on January 9th she applied for a unit. She asked that the $20 fee be waived as she had a prior credit report. I agreed. She then asked if I cold hold a unit until March 1st 2014. That amounted to approximately 7 weeks which is unheard of, but I agreed and told her that it would require a good faith deposit of $300. She said no problem, but could I hold the deposit check until February 7th,2014 before cashing. I again agreed. The definition of a security deposit is a monetary deposit given to a lender, seller or landlord as proof of intent. I did not cash her security deposit until February 8th. Previously, on January 9th when she applied for a unit, she stated that she wanted to be in that same building as the unit she saw, only down a little further. I explained that we had only one unit left in that building and that I would hold it for her. This building is the most desirable in the complex. It is off the street; a tenant is able to park directly in front of their unit and the view out the window from front or back is of trees. She called multiple times requesting various things. She wanted to make sure that she had the same upgrades as the unit she saw, but her major request was to be allowed to move her things in before she began paying rent because she was a single mother who was having a hard time. I again agreed and told her I would try to give her a few weeks. I mentioned February 15th. When a unit is being upgraded as her unit was with new carpet, vinyl floor, stove and dishwasher, it is typically scheduled several days before the move in. There is no reason to make a capital outlay for a unit that is going to sit for weeks. We had scheduled February 15th as a tentative date to meet and give her a set of keys, not to move in, but to begin transferring her belongs. Very few if any complexes would ever agree to such a favor. The man who does my carpet installs called and delayed the install due to personal issues, so I called [redacted] and explained that we would need a few more days to complete our upgrades before I could turn over the keys. I called her on February 14th. She said it was no problem. On February 17th, five weeks and four days after I had started holding a specific unit for her she texted that she as accepted for a much better deal. There is no law in California that states a "security deposit:" or holding deposit agreement must be in writing. Every courtesy was extended to [redacted]. Feel free to contact me for any further clarification..