Revdex.com Complaint # [redacted] In response to the complaint filed against Amerimax Building Products, here is our report of findings concerning this specific customerWe believe that this is not an issue that we are responsible for mitigating as the homeowner has shown that the windows as installed at his residence are not installed in a manner that allows for the units to operate at the tested ratings they are designed forOn 3/2/15: spoke with home owner, [redacted] Discussed his air infiltration issue at lengthThe home owner was able to put a foot straight edge on the bottom frame of the window and had a 1/4" gap at the center Informed the home owner that it appears to be an installation issue and surmised that there was not proper support under the bottom of the window and this was allowing the frame to sag Let the home owner know that Amerimax cannot fix installation issue and to contact [redacted] to remedy the issueThis is where call endedAfter receiving 2nd warranty claim on 4/7/15, contacted [redacted] to reach out to Mr [redacted] regarding his window installation Informed them ofdetermination there was an issue with the window installationThey said they would call him Spoke again with [redacted] on 4/18/Homeowner is claiming that because all windows are bowing it cannot be an installation issue He did not contact [redacted] to come out and look at windows since first conversation with himInformed him that if he still wanted a Tech from Amerimax to come out and look at them we wouldAlso let him know that if it was determined by the Tech it was an installation issue that there would be trip charges accessed He became verbally irate and began cursing and threatening further action with the Revdex.comTold him that conversation would end if such language continued He inquired about the cost of the trip charges and refused offerAfter this he hung up*** Plant Manager Amerimax Building Products
May 6, 2015 Revdex.com COMPLAINT #[redacted] In response to letter dated 5/1/15 stating that the consumer now has additional concerns that, in effect, put forth the proposition that our information is fabricated, Amerimax Building Products stands by the initial response.Mr. [redacted] must continue to seek resolution of his specific issue through the company he purchased them from — [redacted]. We suggest he contact them again, as a single phone call in August of 2014 seems not to have generated any response. They are still in business.
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Homeowner called me on 5/1 and left a...
message asking about her manufacturers rebate. I called her back to notify her that I had indeed received a rebate card from her and her information was logged. I logged her rebate qualifying information on April 1st, 2016 on my tracking spreadsheet. I explained to homeowner that this promotion did not end until May 15th. Homeowners had until May 15th to submit paperwork for the product they had purchased. At that point I would submit all the accumulated rebate cards to my AP department in Norcross Georgia to run payments for all homeowners who participated. Homeowner was satisfied with this information. On 5/17 I received another voice mail from homeowner with her inquiry about her rebate card. I returned her call same day and let her know that her rebate information was submitted via email to our AP department for further processing. I did not give homeowner an ETA on payment. There was no promise date for receiving payment. I explained that it would take a little while for the rebate process in AP and for a check to be cut. I explained to her that I had submitted the information to our AP team, and the process was now in their department. I provided homeowner the [redacted] number for the [redacted] department, who processes rebate checks. On 6/7/16 I have verified with our Accounts Payable Management team that the check for $200 will be issued and sent out in the next day or so. Thanks very much, Ryan P[redacted]Customer Care ManagerAmerimax Building Products[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
I have finally received my rebate check for $200 in the mail on 6/13/16. Thank you for your help.
Regards,
[redacted]
This outstanding ticket was given to the warranty manager, Jason E[redacted]. Jason has since contacted the homeowner and advised of next steps. The most recent phone conversation took place on 1/17/18. The game plan is to take care of the two units with issues and work on the...
reimbursement.Jason will continue to keep the homeowner updated.
Revdex.com Complaint #[redacted] In response to the complaint filed against Amerimax Building Products, here is our report of findings concerning this specific customer. We believe that this is not an issue that we are responsible for mitigating as the homeowner has shown that the windows as...
installed at his residence are not installed in a manner that allows for the units to operate at the tested ratings they are designed for. On 3/2/15: spoke with home owner, [redacted]. Discussed his air infiltration issue at length. The home owner was able to put a 2 foot straight edge on the bottom frame of the window and had a 1/4" gap at the center. Informed the home owner that it appears to be an installation issue and surmised that there was not proper support under the bottom of the window and this was allowing the frame to sag. Let the home owner know that Amerimax cannot fix installation issue and to contact [redacted] to remedy the issue. This is where call ended. After receiving 2nd warranty claim on 4/7/15, contacted [redacted] to reach out to Mr. [redacted] regarding his window installation. Informed them ofdetermination there was an issue with the window installation. They said they would call him. Spoke again with [redacted] on 4/18/15. Homeowner is claiming that because all windows are bowing it cannot be an installation issue. He did not contact [redacted] to come out and look at windows since first conversation with him. Informed him that if he still wanted a Tech from Amerimax to come out and look at them we would. Also let him know that if it was determined by the Tech it was an installation issue that there would be trip charges accessed. He became verbally irate and began cursing and threatening further action with the Revdex.com. Told him that conversation would end if such language continued. He inquired about the cost of the trip charges and refused offer. After this he hung up. [redacted] Plant Manager Amerimax Building Products
Complaint: [redacted]
I am rejecting this response because: This company wanted me to fill out the warranty claim form now telling me to contact the company I purchased them from. Which is it? Sounds like I do not have a warranty at all.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business, and find that if I receive the rebate check (which I still have not as of June 9), this resolution will be satisfactory. I have called the toll free number given to me by Ryan P[redacted] several times over the last week regarding this issue, and have not received any return calls.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:[redacted] has NOT tried to contact me 3 times. He has avoided my emails and phone calls. It appears that Amerimax put pressure on [redacted] ([redacted]) and he finally made the appt. for yesterday and FINALLY fixed the window after a year of requests. I own this property and it shouldn't matter if this is a rental property.... the window still needed to be fixed.This case can be closed. His response ([redacted]) was just BS.THANK YOU Revdex.com of Northern Colorado and Wyoming
Regards,
[redacted]
There has been some changes and improvement processes put in place for our warranty department. Complaint about the lack of communication and updates on the re-order have been reviewed with the Warranty Supervisor.The casement window material was received from our California facility last...
week.The service call is set for October 27th between 2-4pm.
[redacted]
hello,would like to add comments to this complaint.....window has been installed. however, warranty process took over 5 months....worth noting I think.thanks.
[redacted]
Good morning,I wanted to thank you for your assistance with this matter and am happy to...
relate that the correct part was supplied and was installed yesterday. Such a long time, and we hope that if we need any other warranty items repaired, this company will do a better job.Best regards,[redacted]
Complaint: [redacted]
I am rejecting this response because: I can not understand how talking to me on the phone they can say the windows are not installed properly. We had 7 windows and a patio door installed. No problem with the patio door just all 7 windows. I had a representative from amerimax warranty come out sometime in 2014 to look at them and he said they were installed correctly but he did not try to take them apart to look at them. Have not gotten a call from [redacted] about the issue. I called [redacted] with [redacted] in August of 2014 about this issue and never heard from him.
Regards,
[redacted]
Revdex.com Complaint # [redacted] In response to the complaint filed against Amerimax Building Products, here is our report of findings concerning this specific customerWe believe that this is not an issue that we are responsible for mitigating as the homeowner has shown that the windows as installed at his residence are not installed in a manner that allows for the units to operate at the tested ratings they are designed forOn 3/2/15: spoke with home owner, [redacted] Discussed his air infiltration issue at lengthThe home owner was able to put a foot straight edge on the bottom frame of the window and had a 1/4" gap at the center Informed the home owner that it appears to be an installation issue and surmised that there was not proper support under the bottom of the window and this was allowing the frame to sag Let the home owner know that Amerimax cannot fix installation issue and to contact [redacted] to remedy the issueThis is where call endedAfter receiving 2nd warranty claim on 4/7/15, contacted [redacted] to reach out to Mr [redacted] regarding his window installation Informed them ofdetermination there was an issue with the window installationThey said they would call him Spoke again with [redacted] on 4/18/Homeowner is claiming that because all windows are bowing it cannot be an installation issue He did not contact [redacted] to come out and look at windows since first conversation with himInformed him that if he still wanted a Tech from Amerimax to come out and look at them we wouldAlso let him know that if it was determined by the Tech it was an installation issue that there would be trip charges accessed He became verbally irate and began cursing and threatening further action with the Revdex.comTold him that conversation would end if such language continued He inquired about the cost of the trip charges and refused offerAfter this he hung up*** Plant Manager Amerimax Building Products
May 6, 2015 Revdex.com COMPLAINT #[redacted] In response to letter dated 5/1/15 stating that the consumer now has additional concerns that, in effect, put forth the proposition that our information is fabricated, Amerimax Building Products stands by the initial response.Mr. [redacted] must continue to seek resolution of his specific issue through the company he purchased them from — [redacted]. We suggest he contact them again, as a single phone call in August of 2014 seems not to have generated any response. They are still in business.
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Homeowner called me on 5/1 and left a...
message asking about her manufacturers rebate. I called her back to notify her that I had indeed received a rebate card from her and her information was logged. I logged her rebate qualifying information on April 1st, 2016 on my tracking spreadsheet. I explained to homeowner that this promotion did not end until May 15th. Homeowners had until May 15th to submit paperwork for the product they had purchased. At that point I would submit all the accumulated rebate cards to my AP department in Norcross Georgia to run payments for all homeowners who participated. Homeowner was satisfied with this information. On 5/17 I received another voice mail from homeowner with her inquiry about her rebate card. I returned her call same day and let her know that her rebate information was submitted via email to our AP department for further processing. I did not give homeowner an ETA on payment. There was no promise date for receiving payment. I explained that it would take a little while for the rebate process in AP and for a check to be cut. I explained to her that I had submitted the information to our AP team, and the process was now in their department. I provided homeowner the [redacted] number for the [redacted] department, who processes rebate checks. On 6/7/16 I have verified with our Accounts Payable Management team that the check for $200 will be issued and sent out in the next day or so. Thanks very much, Ryan P[redacted]Customer Care ManagerAmerimax Building Products[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
I have finally received my rebate check for $200 in the mail on 6/13/16. Thank you for your help.
Regards,
[redacted]
This outstanding ticket was given to the warranty manager, Jason E[redacted]. Jason has since contacted the homeowner and advised of next steps. The most recent phone conversation took place on 1/17/18. The game plan is to take care of the two units with issues and work on the...
reimbursement.Jason will continue to keep the homeowner updated.
Revdex.com Complaint #[redacted] In response to the complaint filed against Amerimax Building Products, here is our report of findings concerning this specific customer. We believe that this is not an issue that we are responsible for mitigating as the homeowner has shown that the windows as...
installed at his residence are not installed in a manner that allows for the units to operate at the tested ratings they are designed for. On 3/2/15: spoke with home owner, [redacted]. Discussed his air infiltration issue at length. The home owner was able to put a 2 foot straight edge on the bottom frame of the window and had a 1/4" gap at the center. Informed the home owner that it appears to be an installation issue and surmised that there was not proper support under the bottom of the window and this was allowing the frame to sag. Let the home owner know that Amerimax cannot fix installation issue and to contact [redacted] to remedy the issue. This is where call ended. After receiving 2nd warranty claim on 4/7/15, contacted [redacted] to reach out to Mr. [redacted] regarding his window installation. Informed them ofdetermination there was an issue with the window installation. They said they would call him. Spoke again with [redacted] on 4/18/15. Homeowner is claiming that because all windows are bowing it cannot be an installation issue. He did not contact [redacted] to come out and look at windows since first conversation with him. Informed him that if he still wanted a Tech from Amerimax to come out and look at them we would. Also let him know that if it was determined by the Tech it was an installation issue that there would be trip charges accessed. He became verbally irate and began cursing and threatening further action with the Revdex.com. Told him that conversation would end if such language continued. He inquired about the cost of the trip charges and refused offer. After this he hung up. [redacted] Plant Manager Amerimax Building Products
Complaint: [redacted]
I am rejecting this response because: This company wanted me to fill out the warranty claim form now telling me to contact the company I purchased them from. Which is it? Sounds like I do not have a warranty at all.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business, and find that if I receive the rebate check (which I still have not as of June 9), this resolution will be satisfactory. I have called the toll free number given to me by Ryan P[redacted] several times over the last week regarding this issue, and have not received any return calls.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:[redacted] has NOT tried to contact me 3 times. He has avoided my emails and phone calls. It appears that Amerimax put pressure on [redacted] ([redacted]) and he finally made the appt. for yesterday and FINALLY fixed the window after a year of requests. I own this property and it shouldn't matter if this is a rental property.... the window still needed to be fixed.This case can be closed. His response ([redacted]) was just BS.THANK YOU Revdex.com of Northern Colorado and Wyoming
Regards,
[redacted]
There has been some changes and improvement processes put in place for our warranty department. Complaint about the lack of communication and updates on the re-order have been reviewed with the Warranty Supervisor.The casement window material was received from our California facility last...
week.The service call is set for October 27th between 2-4pm.
[redacted]
hello,would like to add comments to this complaint.....window has been installed. however, warranty process took over 5 months....worth noting I think.thanks.
[redacted]
Good morning,I wanted to thank you for your assistance with this matter and am happy to...
relate that the correct part was supplied and was installed yesterday. Such a long time, and we hope that if we need any other warranty items repaired, this company will do a better job.Best regards,[redacted]
Complaint: [redacted]
I am rejecting this response because: I can not understand how talking to me on the phone they can say the windows are not installed properly. We had 7 windows and a patio door installed. No problem with the patio door just all 7 windows. I had a representative from amerimax warranty come out sometime in 2014 to look at them and he said they were installed correctly but he did not try to take them apart to look at them. Have not gotten a call from [redacted] about the issue. I called [redacted] with [redacted] in August of 2014 about this issue and never heard from him.
Regards,
[redacted]