Antennas Direct Inc.

See attached

May 2nd, 1:06pm CST: *** *** placed an order on our website. qtyVHF-kits for $per item. Upgraded shipping was selected for Day FEDEX Express Shipping with a $flat charge. Total order $79.98Order was picked, packaged, labeled and shipped prior to our
warehouse closing for the day at 4:30pm CST.*** *** called our support line at 4:43pm reporting he had mistakenly ordered two VHF-kits. Representative *** explained to *** *** that we ship same day and the package has left our warehouse. *** issued *** *** a Return Merchandise Authorization for item accidentally ordered by *** ***. Our Day FEDEX upgraded shipping is flat rate. It is $no matter how many items are selected or their weight. All of our shipping charges are flat rate. We offer Free Shipping, FEDEX Ground, FEDEX Day, FEDEX Day, and FEDEX Overnight.*** ***'s extra VHF-was received yesterday, the charge will be refunded for $19.99, he should see the refund in 2-days on his account.As a gesture of good will Antennas Direct will refund half of the $Day Fedex Shipping method that *** *** selected. This will bring his total refund to $39.99.Thanks so much,*** ***Antenans Direct Support *** ext***

We offer a money back guarantee if you are not satisfiedWe go to extreme lengths to make the customer happySince he truly upset about his experience, which I apologize for, I will refund his money and send him a different antenna that might work better for himI apologize that customer service
didn't offer that in the first place

See attached

May 2nd, 2018 1:06pm CST:  [redacted] placed an order on our website.  qty. 2 VHF-1 kits for $19.99 per item.  Upgraded shipping was selected for 2 Day FEDEX Express Shipping with a $40 flat charge.  Total order $79.98Order was picked, packaged, labeled and shipped prior to our...

warehouse closing for the day at 4:30pm CST.[redacted] called our support line at 4:43pm reporting he had mistakenly ordered two VHF-1 kits.  Representative [redacted] explained to [redacted] that we ship same day and the package has left our warehouse.  [redacted] issued [redacted] a Return Merchandise Authorization for item accidentally ordered by [redacted]. Our 2 Day FEDEX upgraded shipping is flat rate.  It is $40.00 no matter how many items are selected or their weight.  All of our shipping charges are flat rate.  We offer Free Shipping, FEDEX Ground, FEDEX 3 Day, FEDEX 2 Day, and FEDEX Overnight.[redacted]'s extra VHF-1 was received yesterday, the charge will be refunded for $19.99, he should see the refund in 2-3 days on his account.As a gesture of good will Antennas Direct will refund half of the $40 2 Day Fedex Shipping method that [redacted] selected.  This will bring his total refund to $39.99.Thanks so much,[redacted]Antenans Direct Support [redacted] ext. [redacted]

Initial Business Response /* (1000, 5, 2015/08/10) */
A full refund will be made.

We offer a money back guarantee if you are not satisfied. We go to extreme lengths to make the customer happy. Since he truly upset about his experience, which I apologize for, I will refund his money and send him a different antenna that might work better for him. I apologize that customer service...

didn't offer that in the first place.