May 2nd, 1:06pm CST: [redacted] placed an order on our website qtyVHF-kits for $per item Upgraded shipping was selected for Day FEDEX Express Shipping with a $flat charge Total order $79.98Order was picked, packaged, labeled and shipped prior to our warehouse closing for the day at 4:30pm CST[redacted] called our support line at 4:43pm reporting he had mistakenly ordered two VHF-kits Representative [redacted] explained to [redacted] that we ship same day and the package has left our warehouse [redacted] issued [redacted] a Return Merchandise Authorization for item accidentally ordered by [redacted] Our Day FEDEX upgraded shipping is flat rate It is $no matter how many items are selected or their weight All of our shipping charges are flat rate We offer Free Shipping, FEDEX Ground, FEDEX Day, FEDEX Day, and FEDEX Overnight[redacted] 's extra VHF-was received yesterday, the charge will be refunded for $19.99, he should see the refund in 2-days on his account.As a gesture of good will Antennas Direct will refund half of the $Day Fedex Shipping method that [redacted] selected This will bring his total refund to $39.99.Thanks so much, [redacted] ***Antenans Direct Support [redacted] ext***
We offer a money back guarantee if you are not satisfiedWe go to extreme lengths to make the customer happySince he truly upset about his experience, which I apologize for, I will refund his money and send him a different antenna that might work better for himI apologize that customer service didn't offer that in the first place
We offer a money back guarantee if you are not satisfiedWe go to extreme lengths to make the customer happySince he truly upset about his experience, which I apologize for, I will refund his money and send him a different antenna that might work better for himI apologize that customer service didn't offer that in the first place
May 2nd, 1:06pm CST: [redacted] placed an order on our website. qtyVHF-kits for $per item. Upgraded shipping was selected for Day FEDEX Express Shipping with a $flat charge. Total order $79.98Order was picked, packaged, labeled and shipped prior to our warehouse closing for the day at 4:30pm CST[redacted] called our support line at 4:43pm reporting he had mistakenly ordered two VHF-kits. Representative [redacted] explained to [redacted] that we ship same day and the package has left our warehouse. [redacted] issued [redacted] a Return Merchandise Authorization for item accidentally ordered by [redacted] . Our Day FEDEX upgraded shipping is flat rate. It is $no matter how many items are selected or their weight. All of our shipping charges are flat rate. We offer Free Shipping, FEDEX Ground, FEDEX Day, FEDEX Day, and FEDEX Overnight[redacted] 's extra VHF-was received yesterday, the charge will be refunded for $19.99, he should see the refund in 2-days on his account.As a gesture of good will Antennas Direct will refund half of the $Day Fedex Shipping method that [redacted] selected. This will bring his total refund to $39.99.Thanks so much, [redacted] ***Antenans Direct Support [redacted] ext***
May 2nd, 1:06pm CST: [redacted] placed an order on our website qtyVHF-kits for $per item Upgraded shipping was selected for Day FEDEX Express Shipping with a $flat charge Total order $79.98Order was picked, packaged, labeled and shipped prior to our warehouse closing for the day at 4:30pm CST[redacted] called our support line at 4:43pm reporting he had mistakenly ordered two VHF-kits Representative [redacted] explained to [redacted] that we ship same day and the package has left our warehouse [redacted] issued [redacted] a Return Merchandise Authorization for item accidentally ordered by [redacted] Our Day FEDEX upgraded shipping is flat rate It is $no matter how many items are selected or their weight All of our shipping charges are flat rate We offer Free Shipping, FEDEX Ground, FEDEX Day, FEDEX Day, and FEDEX Overnight[redacted] 's extra VHF-was received yesterday, the charge will be refunded for $19.99, he should see the refund in 2-days on his account.As a gesture of good will Antennas Direct will refund half of the $Day Fedex Shipping method that [redacted] selected This will bring his total refund to $39.99.Thanks so much, [redacted] ***Antenans Direct Support [redacted] ext***
See attached
We offer a money back guarantee if you are not satisfiedWe go to extreme lengths to make the customer happySince he truly upset about his experience, which I apologize for, I will refund his money and send him a different antenna that might work better for himI apologize that customer service didn't offer that in the first place
We offer a money back guarantee if you are not satisfiedWe go to extreme lengths to make the customer happySince he truly upset about his experience, which I apologize for, I will refund his money and send him a different antenna that might work better for himI apologize that customer service didn't offer that in the first place
May 2nd, 1:06pm CST: [redacted] placed an order on our website. qtyVHF-kits for $per item. Upgraded shipping was selected for Day FEDEX Express Shipping with a $flat charge. Total order $79.98Order was picked, packaged, labeled and shipped prior to our warehouse closing for the day at 4:30pm CST[redacted] called our support line at 4:43pm reporting he had mistakenly ordered two VHF-kits. Representative [redacted] explained to [redacted] that we ship same day and the package has left our warehouse. [redacted] issued [redacted] a Return Merchandise Authorization for item accidentally ordered by [redacted] . Our Day FEDEX upgraded shipping is flat rate. It is $no matter how many items are selected or their weight. All of our shipping charges are flat rate. We offer Free Shipping, FEDEX Ground, FEDEX Day, FEDEX Day, and FEDEX Overnight[redacted] 's extra VHF-was received yesterday, the charge will be refunded for $19.99, he should see the refund in 2-days on his account.As a gesture of good will Antennas Direct will refund half of the $Day Fedex Shipping method that [redacted] selected. This will bring his total refund to $39.99.Thanks so much, [redacted] ***Antenans Direct Support [redacted] ext***
Initial Business Response / [redacted] (1000, 5, 2015/08/10) */ A full refund will be made