Anthem Claim Management

Thank

you for forwarding this complaint to our attention. Anthem Claim Management is

a third party administrator, not an insurance company or a moving company.  Mr. [redacted] submitted a claim for damages

sustained during the relocation of household goods, which was received...

on July

15th, 2013 and acknowledged on August 1, 2013. Upon review a settlement offer

was issued and mailed to Mr. [redacted] on August 23, 2013.

 

Mr.

[redacted]’s claim was reviewed by a qualified analyst certified by the American

Moving & Storage Association (AMSA). Mr. [redacted] was offered

compensation in accordance with the level of coverage he chose on the bill of

lading, which our review determined was $0.60 per pound for each

eligible item claimed. Weights used in our calculations are derived from a

table of deemed weights and measures provided by AMSA and approved by the US

Department of Transportation.

 

On November 18, 2013 ACM received a letter from Mr. [redacted] refusing our

offer, advising that the weight of the claimed item was 300 lbs, and demanding

payment in the amount of $500 to repair the item. Even though Mr. [redacted] had

provided no evidence to support the weight he attributed to the item, ACM

received approval from the moving carrier to offer an additional $100 in

compensation in goodwill.  On December 5,

2013 Mr. [redacted] was emailed notice that his claim had been reviewed again, and

an updated Settlement Release was issued and mailed to Mr. [redacted] along with a

letter explaining valuation coverage of $0.60, the federal statutes which apply

to interstate moving claims, and the limitations on liability and recovery.

 

 On December 17, 2013 ACM received another

letter from Mr. [redacted] demanding $500.00 for repair costs. As Mr. [redacted] had

not purchased additional coverage he was not eligible for, or entitled to

receive the full cost of the repair. As this information had been conveyed to

Mr. [redacted] already,  no additional

evidence had been received by ACM, management determined that no further action

was required on the file, and it was closed. Anthem Claim Management has no

information on the other correspondences referenced by Mr. [redacted] as they were

apparently never received.

 

Mr.

[redacted] has been offered $154, which equates to 257 lbs of damaged items at $0.60

limited liability valuation. Mr. [redacted] opted not to purchase additional coverage

and so is not eligible to receive compensation for the cost of the repair. Mr.

[redacted] has been advised of his rights under the law to pursue this in

arbitration if he chooses.  Thank You.

I have read the message sent by ACM. Thank you.I appreciate the explanations about the errors made by ACM adjuster. lt is true that we marked on full value protection but did not pay the additional insurance for the full coveragy. It is because the representative of [redacted] did not tell us how to pay for the full value protection insurance. As explained in the message sent by [redacted] that they do not have such service.The message from ACM said that they have explained the error and emailed me an amended form reflecting the corrected adjustment. However, I do not see such explanation and such form.  Please ask ACM when they have sent the email and the amended form. Thank you.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.First and foremost, the moving company referred my complaint to Anthem because they do not handle reimbursements. I have already attempted to resolve this problem by calling and talking with [redacted] and Storage Company supervisor, providing him with the very same documents I provided Anthem. Neighbors, who subcontracted with [redacted], told me that Anthem handled all their claims and they would fairly and swiftly provide reimbursement for not climbing any stairs and for partial damages. I have uploaded 10 of more than 80 PHOTOS of the damaged items.  Unfortunately, the problem remains unresolved. I am hereby requesting that you: 1) Refund the money paid to climb one set of stairs. I told the movers I would pay them the money required to climb the stairs to the apartment and they said, "No, we are not going to take furniture three flights of stairs." 2) Reimburse me for overcharging me for 3,000 pounds when I had less than 1,500 pounds to move. The truck had two or three households of items when they arrived at my home.3) Provide partial reimbursement for the damaged goods.The unprofessionalism and complete disregard for my property displayed by the two men who arrived at 4:30 a.m. to deposit my things in a parking lot requires retribution.Thank you for your anticipated assistance in resolving my problem. Please contact me at [redacted] or [redacted] if you have any questions.Regards,[redacted]

Thank you for forwarding this complaint to our attention. We would like to offer the

following response. Anthem Claim Management (ACM) is a third party claim

administrator. ACM is not an insurance company or a moving company.

The Filing of Claims section of...

the Bill

of Lading/ Contract signed by Ms. [redacted] clearly states: “Claims must be filed within 9 months of the date of delivery or demand

thereof is refused and must be limited to the destination descriptions of

damages for each item on the inventory logs”.

The Loss & Damage Claims section of

the Your Rights & Responsibilities

When You Move, booklet published by the US Dept. of Transportation, which

Ms. [redacted] received a copy of, also states that “You have 9 months from the date of

delivery (or in the event of loss for the entire shipment, from the date your

shipment should have been delivered) to file your claim”. This would also have been documented on other

paperwork signed by Ms. [redacted].

 

Ms.[redacted] claim was not received within the allowed time frame. Both federal law

and the contract Ms. [redacted] signed stipulate claims must be received within 9

months of the delivery date. Ms. [redacted]’s delivery date was June 13, 2013. In

order to meet the filing requirement, Ms. [redacted]’s claim would have had to have

been post marked by March 12, 2014. Ms. [redacted]’s claim was postmarked March 18,

2014. Ms. [redacted] claim was not received within the allowed time frame.

 

The

Filing of Claims section of the Bill

of Lading/ Contract signed by Ms. [redacted] also states that: “All damages and missing items must be noted on the inventory logs. Damage

indications must specify each item damaged at the time of delivery.”  

 

At

the time of delivery Ms. [redacted] signed the Household Goods Descriptive

Inventory in close proximity to the following statement: “WARNING -> Before signing – check shipment, count items and describe

damage or loss on the right above.”  ACM notes the delivery copy of the Household

Goods Descriptive Inventory, signed by Ms. [redacted], contains no notations

identifying any items as missing or damaged at the time the shipment was

delivered.

 

Ms.

[redacted]’s claim was reviewed by a qualified claim analyst, certified by the

American Moving & Storage Association (AMSA). Ms. [redacted]’s claim was denied

because 1) The claim was received after the expiration of the window in which a

claim could be submitted; 2) Ms. [redacted]’s moving documents contained no

notations indicating that any items were damaged or missing at the time of

delivery. Thank You.

The common thread here is Anthem is a dishonest business that exists because they pay less than they should. The moving companies are filled with low life people who know any damages will be denied by their 3rd party administrator…Anthem. So the movers charge you $1.25 per pound and even if Anthem paid what they should (they never do because they have to justify their existence to their moving company clients) they only pay .60 cents per pound. So the it movers can throw your stuff around, lose things, etc…and with sm [redacted] like Anthem denying your rightful claim for all the reason listed in the other complaints…the movers haven't a care n the world.

My move and subsequent settlement offer from Anthem was a 6 month nightmare. Get this:

The mover (Best Moving and Storage) told me they would build a crate around my pristine Harley to protect it. When they loaded the bike it was in perfect condition.

When it was unloaded there was $2,000 worth of damage to the bike. It gets better. They didn't build a crate around the bike…they said "we don't really mean a crate…we just set boxes around the bike." Gets better…despite their assurance of the crate, I still paid extra for Full Value Replacement in case an accident occurred. So I was charged $1.25 per pound for the weight of the bike which is 800 lbs. Plus, I was charged $450 as a surcharge for the special handling of this large item. Plus I paid another $300 for the better insurance coverage mentioned…and provided them 3 3 estimates from body shops validating my claim and Anthem wrote me a check for $221.00 [redacted] is a compliment.

Thank

you for forwarding Ms. [redacted]’s rejections to our attention. We would like to

offer the following response.  Though we

do not have a record of the call Ms. [redacted] referenced, Ms. [redacted] certainly would

not have been advised that her claim would be accepted after the expiration of

the federally mandated claim window. Ms. [redacted] had more than 8 months to

prepare and submit her claim before the unfortunate death of her boyfriend and

more than two weeks after to post it. As Ms. [redacted]’s claim was not received

within the federally mandated window, her claim was denied.

 

On

the date of service, Ms. [redacted] received copies of the Bill of Lading/contract

and the Descriptive Inventory, and the Your

Rights & Responsibilities booklet published by the USDOT, all of which

contain important information about claims. Ms. [redacted] had ample opportunity to

familiarize herself with these documents.  As we mentioned in our earlier response, the

contract states that “All damaged and

missing items must be noted on the inventory logs. Damage indications must

specify each item damaged at the time of delivery,” and the Descriptive

Inventory contains the following wording “WARNING -> Before signing – check

shipment, count items and describe damage or loss on the right above”. Ms.

[redacted] was or should have been aware that it was her responsibility to document

damages.

As Anthem Claim Management is a third party administrator and not the carrier, we

are not in a position to respond to Ms. [redacted]’s comments regarding underage

runaways nor does that have any relevance to Ms. [redacted]’s claim. Thank you.

As we previously stated, Anthem Claim Management (ACM) does not handle services related inquires for [redacted], and is not contracted with [redacted] at all. Furthermore ACM is not an insurance company and does not pay out claims. It is our client’s responsibility to pay on their claims. We cannot speak to what Mr. [redacted] says he was told, but the fact remains that ACM does not provide service related inquires for this company and we are no responsible for paying claims or reimbursing any money paid to the carrier. Mr. [redacted] should direct his service related questions directly to the carrier as they are the responsible party.Mr. [redacted]’ claim was reviewed by a qualified claims analyst, certified by the [redacted]), who recommended that Mr. [redacted] claim be denied. If Mr. [redacted] is not satisfied with the ACM recommendation, he may pursue this in arbitration as allowed by contract and federal law.  Anthem does not handle service inquiries for this client. Mr. [redacted] should direct his service related issues to the proper party. Mr. [redacted]’ claim was denied but he may arbitrate this as necessary. Thank You.

Thank you for forwarding this complaint to our attention. Mr. [redacted] claims that he was unable to find any contact information for Anthem Claim Management, however the Claim Sheet Mr. [redacted] submitted with his claim contained our toll free number on the bottom and our toll free...

number is listed on our website (www.[redacted].com) and on our claim site (www.[redacted].com) under residential claims. Attendants are available M – Th 7:00 – 4:30, Fri 7:00– 4:00, Arizona time.

Per USDOT regulations, a carrier is required to acknowledge a claim within 30 days of receipt and should resolve the claim within 90 days. Mr. [redacted]’ claim was received in our office on September 18, 2013, and he was mailed an acknowledgement on October 15, 2013, within 30 days of receipt as stipulated. The acknowledgement was sent to the address Mr. [redacted] entered in the Claim Sheet. His claim was reviewed and a coverage response sent on November 20, 2013.

We are not familiar with the document Mr. [redacted] referenced, that creates a self imposed 30 days timeline to process a claim and or threatens to cancel the claim process. Mr. [redacted] received an acknowledgement of claim and the settlement information.  The settlement letter does expire after 90 days but that does not cancel the claim, and a new release may be issued. 

Anthem Claim Management is a 3rd party claim providing claims processing to residential moving companies. Our AMSA certified analysts review claims and make coverage recommendations for transit related damage based on the contractual terms and applicable Federal laws.  Mr. [redacted] chose to transport his times under the free valuation coverage included with the service, which limits recovery for damaged or missing items to $0.60 per pound for each eligible item claimed. Mr. [redacted] claim was reviewed and adjusted in accordance with the terms of his agreement with the carrier. Certain items were disqualified from coverage due to the material they were manufactured from and their inherent susceptibility to damage (plastic tubs/ shelves manufactured from plastic or resin), a lack of evidence to support their claim for damages, a lack of damage notations at delivery (Mr. [redacted] signed the bill of lading at delivery affirming that “Except as specifically endorsed hereon All Services and All articles received in Good Condition”, no photo evidence showing damage claimed, items showing signs of damage consistent with normal wear and tear. Where photo evidence supported the claim, compensation was recommended based on the level of valuation chosen by Mr. [redacted]. 

Anthem Claim Management is not contracted to provide Customer Service for this moving carrier, any disputes regarding charges must be address to the carrier directly.

We strongly reject Mr. [redacted]’ statement that Anthem Claim Management used deceiving business practices. Mr. [redacted]’ claim was acknowledged and reviewed within the required time frame. His claim was reviewed by a qualified analyst certified by the American Moving & Storage Association (AMSA) and a coverage recommendation, consistent with the terms and requirements of his contract and the level of valuation coverage opted for.

Mr. [redacted] claim was reviewed by a qualified individual in a timely manner. Mr. [redacted] had access to Anthem’s telephone number and could have spoken with an attendant during business hours. Mr. [redacted] should direct any service related grievances directly with the movers. We reject Mr. [redacted]’ assertion that he was treated with anything but courteous respect.  Our attendants are directed to terminate a call upon warning, if a caller is abusive or threatening during a conversation. No one is hung up on for inquiring about the status of their claim.

I have attached copies of the Bill of Lading showing $0.60 valuation coverage and signature at delivery, the Claim Sheet containing our toll free number and website, submitted by Mr. [redacted], and a screen shot of the claim file. Thank You.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]   If Anthem Blue let me know the status of the claim, we could prevent miscommunication.  I didn't even know whether they received my claim forms and processed.  I guess  I have to get the money from the moving company.

Thank you for forwarding this complaint to our attention. Anthem Claim Management is a third party claim administrator for domestic household goods carriers. We administer household goods damage/loss claims and also provide administrative services to household goods carriers. Anthem Claim Management...

is not an insurance company. Our coverage recommendations are based upon the contract terms, supportive evidence and applicable federal law. Since the USDOT conducts periodic audits of moving companies, including audits of their actual claims, it is in our interest to make sure our coverage recommendations can stand up to the scrutiny of our clients, their customers and the USDOT. Though we are hired by the movers we operate independently. Mr. [redacted] submitted a claim which was processed in the order it was received and reviewed within the time frame allowed by federal law. Mr. [redacted] claim was reviewed by a qualified claim analyst certified by the American Moving & Storage Association (AMSA), in accordance with the terms and conditions of the Bill of Lading/contract, including the level of valuation coverage agreed upon for the shipment. The deemed weights used are provided by AMSA and approved by the US DOT. The valuation liability coverage Mr. [redacted] chose, limits carrier liability to $0.60 per pound per article. As Mr. [redacted] did not opt to purchase the Full Value Protection coverage, Mr. [redacted] is not entitled to or eligible for replacement value coverage. Typically damaged and missing items must be noted on the inventory at the time of delivery in order to be eligible for consideration. Per the contract, coverage “……is limited to the destination descriptions of damages for each item on the inventory logs. All damages and missing items must be noted on the inventory logs, Damage indications must specify each items damaged at the time of delivery.” The household goods descriptive inventory signed by Mr. [redacted] at delivery identifies no damaged or missing items. Anthem Claim Management recommended coverage for almost all furniture items claimed as damaged, denying only a night stand and items packed in boxes by Mr. [redacted] which are excluded per contract. Anthem Claim Management did not recommend coverage for missing items as there is no indication or evidence that items were missing at the time of delivery. Anthem Claim Management does handle or address service related issues for this moving company and we understand that Mr. [redacted] has already addressed his service related issues in a Revdex.com complaint he registered against the carrier. Mr. [redacted] claim was reviewed and a coverage recommendation was made which is consistent with the requirements of the contract, the level of coverage chosen and applicable federal law. Anthem Claim Management is not authorized to address service related claims. Anthem Claim Management is not an insurance company.  We regret that Mr. [redacted] does not trust Anthem Claim Management or our business practices however we have done nothing wrong or unethical. If Mr. [redacted] is not satisfied with the currentrecommendation, he has been advised of his right to arbitrate this if he chooses. Thank you.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

I do not accept the businesses response.  Due to the fact that Budget Van Lines has agreed to pay the $500.00 for the unethical behavior of Weststar Moving Company and Anthem Claim Management, I am not willing to invest any more time and money in this debate.  Anthem is a horrible company and will eventually be out of business with this type of attitude and a lack of positive customer service.  I hope the Revdex.com does not dismiss this claim, but leaves the complaint in place for others to review when trying to make a decision on which company to give their business to.

Thank you for forwarding Mr. [redacted]’s rebuttal.   Mr. [redacted]’s coverage was limited to $0.60

per pound, per article, regardless of whether the item was in transit or being

unloaded when it was damaged.  Mr. [redacted]

has received an offer of additional compensation over what he is entitled to,

equivalent to 257lbs even though Mr. [redacted] has not substantiated his claim that

the item in question weighs 300lbs. Regardless, Mr. [redacted] is not entitled to

recover the amount he is seeking under the coverage he chose.

 

We have addressed our communication record in our earlier

reply, and this is certainly not the forum to debate the accuracy or fairness

of reviews and comments posted on line by other individuals who also may not

have understood the coverage they chose or the rights and obligations bestowed

upon each party by the federal government.

Finally, we strongly dispute Mr. [redacted]’s false accusation

that an employee of Anthem Claim Management arbitrates cases. Anthem Claim

Management does not provide arbitration services and our employees are

certainly not arbitrating cases.

 

Mr. [redacted]’s claim was adjusted according to contract and

federal law. Goodwill has been extended to Mr. [redacted] in addition to the

coverage he is entitled to. Anthem Claim Management will cooperate fully with

the USDOT or any other official investigations which may arise as a result of

Mr. [redacted]’s inquiries. Mr. [redacted] may still decide to arbitrate this. Thank

You.

Thank you for forwarding Mr. F[redacted] inquiry. The explanation  and settlement release form were emailed to Mr. F** on April 6, 2016. Please see attached.
Mr. F* is welcome to contact anthem Claim Management directly if he has any further questions or comments. Thank you.

Thank you for forwarding Mr. [redacted] rejection to our attention. Mr. [redacted]. We again respectfully deny Mr. [redacted] unsubstantiated claim that Anthem Claim Management acted in an immoral or otherwise unethical manner.  

Though the letter Mr. [redacted] included with his rejection references the amount of compensation he is seeking to recover, it primarily deals with services related issues provided by the moving company and not Anthem Claim Management. As we mentioned previously, Anthem Claim Management does not handle service related issues for this moving client.  

Anthem Claim Management is tasked with rendering a coverage recommendation based on the available evidence and applicable state and federal law, as discussed extensively in our earlier response. Unless additional evidence is provided supporting Mr. [redacted] claim, Anthem Claim Management is unable to justify a change in the current coverage recommendation. It is not Anthem Claim Managements role to determine whether there was negligence.  Anthem Claim Management is hired to determine liability and the extent of that liability.

Mr. [redacted] is welcome to contact Anthem Claim Management for a breakdown on how the coverage recommendation was arrived at. Many of the state moving laws mimic and or refer to the federal statues for moving services. That is why we use the Federal statues however when states do require specific wording, like California or Texas, that wording is incorporated into our responses. We will take Mr. [redacted] comments regarding the wording into consideration as part of our quality improvement efforts.

Anthem Claim Management processed Mr. [redacted] claim in accordance with applicable federal and state statutes as well as the terms of the contract and the level of valuation coverage chosen. Mr. [redacted] should direct any service related issues directly to the moving company for resolution.  Unless we receive additional evidence supporting the claim, Anthem Claim Management cannot change its current recommendation.  Thank You.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 

Regards,

The issues is the reckless behavior of the west star employee attempting to unload a 300 lb. hutch by himself.  He did not ask for help from his co-worker and the result ended in the hutch being damaged.  This did not happen during the move and is outside the insurance parameters.  Athem has failed to respond to the last two coorospondenes sent by me.if you check the Revdex.com site they have multiple claims against them as well on yelp and other social media sites.  The arbitration option is nt acceptable due to the fact the arbitrator is an employee of Anthem   Anthem has a terrible track record with any type of settlement, ones agreed to have not received a check and the ones who went to arbitration were all ruled against the claim.  I have filed a complaint with the CA Insurance commission as well as AZ.  Also, the CA DOJ reviewed the case  and has recommended it be for ward to the DOT.  A new claim has now been filed with DOt due to this being an interstate issue.  If no settlement is made I will peruse this issue all the way to court if needed.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

As I indicated previously, there business practices are inmoral and questionable.  As far as the not providing documentation and pictures, evidenced of the damage, IO have attached a copy of the claim submitted that doucment the damages.  As far as uncoverable items, I would agree ; however when the movers cause the damage based on their neglience I believe there is some level responsibilty that has to be taken by the moving company.

Another question is that the letter of 110 lbs and $66.00 offer does not detail how this figure was derived other than adding alot of legal terms and citing interstate commerce regulations.  The problem with this is that my move was within the state of Florida and is governed by intrastate regulations, not interstate, so they need to use another form letter.

Regards,

**them Claim M**agement is a 3rd party administrator...

contracted to process transit related damage and loss claims and to render a recommendation on coverage based supported by evidence submitted in support of the claim, contract terms including level of the valuation coverage chosen and applicable federal regulations regarding the transport of household goods in interstate commerce.**>**>
Ms. F[redacted] claim was reviewed by an AMSA certified adjuster and a recommendation for coverage was made for all items claimed except for items packed by Mr. F**. When processing the claim, the adjuster failed to properly enter the approved items before printing the release. As the item list was not captured, the release did not register the approved items and showed a $0 balance. We have explained the error and emailed Mr. F** amended form reflecting the correct adjustment.**>
**>
Federal law allows a shipper 2 valuation coverage options: A free limited liability valuation option or a Full Value Protection (FVP) option, which may be purchased at rates described by the carrier’s tariff. In order to be covered under the FVP option, a shipper must choose the FVP coverage option on the Bill of Lading or Valuation Addendum and pay for the FVP coverage. Neither federal law nor the carrier’s tariff contain provisions allowing for free FVP coverage. Mr. F** signed for the FVP but the Bill of Lading does not show that Mr. F** paid for the FVP coverage. Furthermore Viper did not confirm that Mr. F** paid for the FVP coverage option. Therefore liability is limited to $0.60.**>
**>
We respectfully deny that we acted in a deceitful manner. Mr. F**’s claim was adjusted for all items claimed with the exception of items packed by Mr. F**. The settlement form registered a $0 balance due to human error but had been corrected. We regret that Mr. F** thought it necessary to go to the Revdex.com without waiting for us to responded to his inquiry or giving us an opportunity to explain our recommendation. Thamk you.**>

Thank you for forwarding this complaint to our attention. Mr. [redacted] explained that he was unwilling to pay for additional services on delivery and decided instead to accept his shipment at curbside and waive the stair charge. As Mr. [redacted] accepted his items any damage occurring...

after that is not the carrier’s responsibility. Mr. [redacted] has complained of extensive mold and water damage however Mr. [redacted] only submitted pictures showing one item with mold, one picture showing a few wet pages but no pictures showing or supporting damage to the extent he has claimed. Mr. [redacted] submitted a number of pictures showing broken items however all of the packing materials appear to be dry and show no signs of water damage. Per the terms of the contract, the carrier is not responsible for items designated as Packed by Owner (PBO) on the descriptive inventory. Mr. [redacted] did provide pictures showing plastic tubs loaded onto the back of [his] pickup truck and of cartons inside a minivan, which begs the question of who actually left the boxes out in the rain. Furthermore – mold to the extent claimed and shown does not develop overnight. If some items were wet either due to the rain or Mr. [redacted]’ decision to store them in an open pickup truck, it was Mr. [redacted]’ responsibility to insure that these items were removed from the damp environment and dried. The moving company certainly cannot be held liable for Mr. [redacted]’ failure to protect his belongings.  Contrary to Mr. [redacted]’ claim, valuation coverage is not calculated on the entire weight of the shipment. The valuation liability coverage Mr. [redacted] chose on his contract limits carrier liability to $0.60 per pound per article. Per the contract coverage “……is limited to the destination descriptions of damages for each item on the inventory logs. All damages and missing items must be noted on the inventory logs, Damage indications must specify each items damaged at the time of delivery.” The household goods descriptive inventory signed by Mr. [redacted] at delivery identifies no damaged or missing items. Mr. [redacted]’ claim was reviewed by a certified adjuster based on the terms and conditions of his contract. As Mr. [redacted] did not substantiated his damage claim, claimed items deemed to be PBO and did not indicate the descriptive inventory that items had arrived damaged,Anthem Claim Management recommended that Mr. [redacted] claim be denied. Anthem Claim Management is not the moving company and does not handle or address service related issues. Mr. [redacted] should direct his service related complaints to the proper party. Thank you.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

To whom it may concern ,

The company was notified that my claim would be submitted late due to the death of my boyfriend on Feburary 22,2014

A phone call to the company was made and their response was it would be fine and submit the claim as soon as possible.

The driver and crew were shown several damages to large items and response from them was turn it in. You will be reimbursed. Might I add one of the crew members is a 16 year old run away that the company has hired and allows him to live in one of the storeage units.

Upon my signing of the final paper work I was told it was papers just stating the delivery was made,  I was told it said nothing of damages. They were in a hurry and wouldn't allow time to read it the driver said they needed to get on the road. Also family witnessed several boxes being dropped and heard glass breaking and told file a claim.

Everything was justified by driver and crew, they said the company is great just file a claim and they will pay. I will pursue this in court if the company does not comply. I will contact child protection and make a complaint about hiring underage runaways and child endangerment, labor laws, crossing stats lines with a runaway. I would suggest the bomb any comply with my complaint.

Thank you for forwarding this complaint to our attention. Anthem Claim Management isa third party administrator. Anthem Claim Management is not an insurancecompany and does not pay claims, it is the actual moving carrier’sresponsibility to pay claims. In fact, the Release of Settlement...

form, signedby W[redacted], clearly indicates on the bottom that “Anthem Claim Management does not issue checks”. W[redacted]’s signed and notarized Release of Settlement form was received byAnthem Claim Management on January 27, 2014 and forwarded to the moving carrierfor payment. W[redacted] should contact the carrier directly for paymentstatus.  W[redacted] never contacted Anthem Claim Management to inquire about the status ofpayment. If W[redacted] had contacted Anthem Claim Management, we could haveexplained who he needed to contact. Instead W[redacted] contacted the Revdex.com tolodge a complaint against Anthem Claim Management who has done nothing wrong.Thank you.