Anthem

We are in receipt of your letter dated May 9, regarding Complaint ID [redacted] In his letter, the complainant indicated he had made a payment on February 18, but that his account was not yet showing as active We have identified an issue with this member’s account and are in the process of correcting the issue Our Customer Service Team spoke with the complainant on May 16, to let him know that we are updating his account to show that his payment has been applied Please let me know if you have questions or need anything else Best regards, Elizabeth E [redacted]

Thank you for forwarding Ms [redacted] complaint to our office, which is concerning the recent cyber attack that was made on Anthem, Inc 12pt;">We understand and share Ms [redacted] concernsAnthem Information Security has worked around the clock to reduce the risk of any further vulnerability and continues working to secure the Company's data against these types of attacksAt the same time, Anthem continues to work with law enforcement on their ongoing investigationWhen a member lets us know he or she has a concern or request such as this, we will: · Investigate the concerns; · Do everything we can to correct the situation; and · Keep track of all service concerns in a database (collection of data or information)This lets us look at ways to improve quality of service when possible Based on the analysis to date, we've determined that Anthem was the target of an external cyber attack that gained unauthorized access to personal information relating to members who were or are currently covered by Anthem or other independent Blue Cross and Blue Shield plans whose members received services in Anthem statesOur investigation indicates that this access took place beginning in early December, We've determined that the member data accessed included names, member ID numbers, dates of birth, Social Security numbers, addresses, phone numbers, email addresses and employment informationOur investigation has uncovered no evidence that provider data was accessed or that any diagnosis or treatment data was exposedFurther, banking and credit card information wasn't within the data that we've determined was accessedStarting February 13, 2015, we started offering free identity protection services to all impacted individuals provided by our vendor AllClear - a leading and trusted identity protection providerThose impacted individuals can access these services prior to receiving a mailed notification from Anthem and can receive these services at any point during the month coverage periodPlease visit AnthemFacts.com to learn moreImpacted individuals may access identity repair services by calling 877-263-Phone lines will be open from Monday through Saturday from 8:a.mto 8:p.mCentral Time (Closed on Sundays)For additional protection, and at no cost, individuals may also enroll in the Al1Clear PRO service at any time during the month coverage periodThis service includes credit monitoring and an identity theft insurance policyIndividuals can enroll at https://anthem.allclearid.com/Those without Internet access can call 877-263-For more information please visit https://anthem.allclearid.com/faqsIf Ms [redacted] has any questions about this information, she may call customer service at the phone number on the member ID cardIn addition, Ms [redacted] can visit our website, www.AnthemFacts.com, to learn moreThis website will continue to be updated as the investigation continuesMs [redacted] , Anthem appreciates the opportunity to respond to this matterIf you have any questions, please contact our officeSincerely, Dorotko [redacted] Dorothy [redacted] Grievances and Appeals Analyst Grievances and Appeals

Thank you for the opportunity to review Mr [redacted] complaint that was filed with the Revdex.com Your office assigned an Identification number of [redacted] to the complaint We have reviewed Mr [redacted] concerns about his COBRA premium refund request totaling $(Account# [redacted] ) and we respond as follows Our records reflect that Anthem administers Mr [redacted] COBRA plan, which is offered through his [redacted] COBRA employer group, which was active from October 3, through April 30, Mr [redacted] COBRA plan is showing termed effective May 1, Please be advised that when COBRA payments are sent to and received by Anthem, we forward the payments on to the group The premium Mr [redacted] sent in was forwarded back to his employer group plan On June 2, 2015, Anthem’s COBRA administration department sent an email to the employer group, asking them to return the payment so Anthem can refund the member We have to await a reply from the employer group before Anthem can process and issue Mr [redacted] COBRA refund At this time, Anthem has not received any monies back from the group to process his refund As such, Mr [redacted] can contact his employer and request the refund Should Mr [redacted] employer group issue a refund directly to him, Anthem’s COBRA administration records will still reflect he is owed a refund, unless the employer returns the money to Anthem for refund processing Anthem generally requests that the employer refund us, and then we issue a refund to Mr [redacted] so to track the refund in our systems Ms [redacted] , we appreciate your efforts on behalf of Mr [redacted] and we hope this information is helpful If Mr [redacted] has additional questions or concerns he may contact us by calling the telephone number on his Identification card Sincerely, Donna W [redacted] Grievances and Appeals Analyst Sr Anthem Case Reference Number: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards, [redacted]