Anthony Auto Sales

Initial Business Response / [redacted] (1000, 5, 2015/08/27) */ Mr [redacted] 's vehicle's repairs were completed and he picked it upon 8/26/The repairs were performed at no charge to himWhile we sympathize with Mr [redacted] on the failure of his vehicle, the damage was as a result of a recall which was issued by Chrysler in Under circumstances, the recall would have been performed and the failure would not have occurredChrysler sends the registered owners of vehicles notices of these recalls and information is also available for all vehicles through the Federal Government website SAFERCAR.GOVHad the vehicle been brought into a Jeep Dealer prior to the failure, the repairs would have been very simpleSince there was significantly more damage to the vehicle that just the recalled part, we had to work with representatives of Jeep to get the additional damage coveredIn addition, because this vehicle is now model years old, parts availability is very limited and there were delays in getting all of the parts needed for the repairsAll applicable open recalls have been completed for Mr [redacted] 's vehicle Chris [redacted]

Initial Business Response /* (1000, 5, 2015/07/07) */
The Fletcher Auto Group Fixed Operations Director met with this customer on July First it was determined that the issue of the oil leaks have been resolved through the replacement of a defective oil filterSecond, the customer has
indicated that the issue with the fuel pedal seeming to stick being resolvedIn reviewing this with the customer, the remaining concern was the on occasion the engine speed (RPMs) would stay high when towing a trailer and going downhillThe Fixed Operations Director went with the customer and accompanied them on an approximately mile road test with a trailer attached that the customer estimated to weigh lbsOn three occasions during the trailer equipped road test, the RPMs stayed slightly up but only when the vehicle was going downhill and the transmission torque converter was in lock up modeThe RPMs holding appear to be a function of a 16,pound trailer pushing a vehicle with a driveline that is in lock up mode causing the engine speed to holdThis only occurs in trailer/hauling mode and the torque converter lock up function stays in place longer in this modeIn driving mode when going downhill, the torque converter does not stay in lock up and this issue does not manifest itselfThe lock up modes was demonstrated on the third occurrence when the Fixed Ops Director asked the customer to apply the gas pedal which would take the system out of lock upIt did so and the RPMs dropped
On the face, this appears to be operation however Fletcher Dodge has agreed to run all available tests on this system to ensure it is operating normally and will also contact Chrysler to review the operation to ensure it is operating correctly as wellWe will share the results with Ms*** when completeIf any issues are identified that indicate a defect, this defect will be corrected under the terms of Ms***'s Chrysler warranty
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have picked the vehicle up today and I am not pleased with the answers givenIf this is a transmission issue then why hasn't it been heard of by the dealer before? Also when taking my vehicle in for the oil leak why did the service dept tell me there was no oil leak yet I drove the vehicle home and took pictures then took the vehicle back to the dealer for repairWhy is it that Fletcher Dodge service dept lied to me about looking at my vehicle when if it had been the oil would have been noticed the first visitI have taken this vehicle back many times within this months of ownership, I have had to make special trips to the dealership causing me to miss work and put miles on my new truckI have used gas that is not cheap, and I am making a *** a month payment while I am still trying to resolve a transmission issueAfter visits I am not understanding how again this is to have a slipping transmission along with the additional problems this vehicle has had since it's Brand NewI plan on driving the truck as asked to do but why exactly are so many visits needed, and why does the dealership get away with lying to me about a leak that was there but "missed"
Final Business Response /* (4000, 13, 2015/07/20) */
First we want to address the oil leaking issueThe customer's oil leakage concern has been addressed and the problem has been resolvedWe have apologized to the customer(in direct discussions with the customer's fiancée who the customer asked to deal directly with the vehicle and the dealership) regarding our missing the leakage and we have taken care of the resolution
Second, the customer keeps discussing a slippageIn a road test covering over and a half hours and miles while towing a 16,lb trailer with the customer, the customer was never able to demonstrate slippage only an increase in engine speed when the vehicle is in tow/haul mode going down a hillThis is completely operation and once the customer identified this in their demonstration their concern, it was evident what was occurring and this is not anything that the dealership indicated they have never heard of beforeTo assure that the vehicle is operating normally, all diagnostic tests were performed on the transmission and Chrysler technical representatives were consulted on the resultsThere are very specific tests which will determine if a transmission is slipping and none of the tests performed indicated any slippage in the transmissionIf there had been any verifiable concern, Chrysler would pay us to correct the issue so there is no incentive for this dealership to ignore any issue identified
In addition, this customer has been working with the Chrysler resolution team and the representative who is dealing with this customer indicated that if the customer had lost confidence in our dealership, they would either make arrangements to have another qualified dealership look at the vehicle or would send a technical representative to the dealership to review their concernsThe Chrysler Resolution tem representative indicated to the dealership that the customer declined these opportunities for second opinions
As a franchised dealer, we administer the warranty for Chrysler and perform repairs only under Chrysler's authorizationAt this point, we have not been able to confirm any failureIf the customer has any concerns with their vehicle that can be verified as a failure in materials or workmanship, we are ready to address them with Chrysler's approval
*** ***
Final Consumer Response /* (2000, 15, 2015/07/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I can't explain enough how the vehicle was doing something that was not normalThe dealership is making excuses of why they were forced to do what they did after I got Chrysler involved and filed a complaint with the Revdex.comNo matter what I am driving the original vehicle for weeks now and mysteriously it has quit having transmission issuesI hope this vehicle does not need to go back for additional problems because if it does I will reopen my case and pursue an explanation of why a issue that we were experiencing with our truck had not been seen or heard of beforeI have spent many hours on the phone with mechanics and other dealerships saying the vehicle should "NOT" be doing a Rev up motion when foot is off the pedalBut again I'm done worrying about it if the vehicle checks out then so be it because the computer would tell us everythingGood customer service was not achieved and the dealership has issues to work onNo one should have to file complaints to get a resolutionI am glad I have a warranty and if my issue arises again at least I can take the vehicle back for repairs

Initial Business Response /* (1000, 5, 2016/05/25) */
We have been able to recreate the leak and are in the process of repairing itOur Manager has been in contact with the customer
Chris Fletcher
Initial Consumer Rebuttal /* (2000, 7, 2016/05/26) */
(The consumer indicated he/she ACCEPTED
the response from the business.)
This business has placed us in a new vehicle and worked hard to get us a better interest rateThey were very nice and worked well with usThey apologized for the problemMy husband and I are both satisfied with this outcome

Initial Business Response /* (1000, 5, 2016/08/31) */
We have been in contact with customer and will take care of any out of pocket expenses that she had involving he purchase of this vehicle(tickets, late fees etc.) There should not be any sales tax issue as the trade in was valued more than the
unit she purchased
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2016/08/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
What is meant by no sales tax issue as the trade in was valued more than the unit I purchasedMy car I traded in was not valued more than the Altima I purchasedI have a sales tax to pay of to tag this car plus the late fees they are agreeing to pay and ticketsThe point of this is they sold me a car they never had a clear title to sale meThey had to call the previous owner in to get the title from herThis makes no senseThey same as broke the lawI have made payments on a car that I actually didn't have proof I owned as the title was still in previous owners nameNot the car lots with the ability to sell
Final Consumer Response /* (4200, 11, 2016/09/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have been in contact with meI am not at all happy with any of this they just do not give you a chance to tell themI have contacted an attorney as I am going legally with this as they broke the lawIn regards to thisSince nothing else seems to be getting done to make this right besides me having to wait on a title to a car that was sold to me when they didn't have title in hand
Final Business Response /* (4000, 9, 2016/09/06) */
This is the response from *** *** our General ***
CF, I talked with *** ***She understands that we are waiting for the title to come back from the stateI have told her that we would pay any fees or tickets that she may encounterShe is pleased we are keeping her informed
*** *** General Manager *** *** *** Mo XXX-XXX-XXXX

Initial Business Response /* (1000, 6, 2015/10/19) */
I have spoken with *** on this issue and have found out that the car was listed at an incorrect price on our siteWe have the following on our site: * While every reasonable effort is made to ensure the accuracy of this information, we are
not responsible for any errors or omissions contained on these pagesPlease verify any information in question with *** *** Imports
I am sorry this happened and we had a meeting not a week ago to find out how these mistakes were being made and get them correctedOur provider Dealer.com now thinks that they have this issue resolvedThis particular vehicle was priced well below our cost
*** told me that he tried to speak with the customer before they left but they had already goneHe told me he has spoken with them on the phone since then to explain our situationUnfortunately the car in question was sold on October to a customeri will work this customer to find them another car to their liking and sell it to them for our cost if they want to do thatWe can also ask for our credit Inquiry to be taken off their history if they decide they want toPlease let me know if you have any further questions
*** ***
Initial Consumer Rebuttal /* (3000, 8, 2015/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr***,
I appreciate your responseI'm sorry to hear *** claimed to have spoken with meWhile I did only wait on him for a little over minutes after requesting to see him (he remained in his office with the door shut...I honestly couldn't tell you what he looks or sounds like), he never made an attempt to contact me via phoneHad Mr*** chosen to handle the situation and speak with me (and guarantee my credit hits would be deleted), I would not have filed this complaint
I'm sad to hear that Mr*** has been dishonest with you, as that reflects poorly not only on him but your business as wellRegardless, I will be satisfied with this complaint once the unnecessary credit inquiries are removed from my credit history
Also, I appreciate your adamancy, but the issue itself didn't fall in the inappropriate online price alone but the fact it was used as a selling point through the entire process until I had started to complete paperwork and my credit report was runMy slaes representative was as surprised as I was by the situationIn regards to the disclaimer, I did verify the price with *** *** Imports, as my sales representative verified the online price with ***
As I mentioned above, I will close this case once my credit is fixedI have no interest in doing any sort of business with *** in the future
Final Business Response /* (4000, 13, 2015/10/27) */
We have contacted the proper people to have her credit inquiry removed and have everything we need at this time to make that happen as it requires a letter from our business as well as one from the customerWe have have not received the letter from the customer at this time ( She stated to *** our person working with her that she wold email it last week) but we have not received it nor has she returned our phone calls requesting itbelow is email I received from *** this AM
***:
After talking to this customer I did not receive a letter from herI called her again and left a messageShe has not returned my phone callsI also tried calling her again yesterday with no answer
*** Clark

Initial Business Response /* (1000, 10, 2016/06/10) */
We cannot make her payments for yearsWe sold her a car that she did have a battery drain problem with originallyWe did diagnose it as the remote start although the company that installed it did not think that that was the problemDuring
the time that we were diagnosing the problem the customer traded that car(Sonata) in for a new Model SonataHer payments did go up but she bought a new car that was years newer than the trade in
***

We sold him a Ford Explorer and well over the 10 days after the purchase he had a transmission issue. He drove the car in to us and still owed $1300 on that vehicle. We agreed to let him test drive a few other cars. He chose the Grand Prix, it passed inspection. He brought it back a day or two later...

with a bad exhaust leak. The motor is fine, the car runs and drives. It looks like he drove the car over something (speed bump or curb). This was not an issue when the vehicle was sold to him. At this point he still owed $1100 on this vehicle. We advised this was the second car we gave him but we are not responsible for the vehicle any longer.

Initial Business Response /* (1000, 5, 2017/04/14) */
A customer with the same name came in and we somehow merged their information. When we submitted the application we used the correct social and date of birth but the gentleman who wrote the letters address. When the bank sent the letter to the...

customer declining credit they sent it to this gentleman. We contacted the original customer and he didn't want copies of the decline from the bank. I am not sure how this mistake was made but we have gone over this with our managers to insure that this will not happen again.
[redacted]

Initial Business Response /* (1000, 5, 2015/08/27) */
Mr. [redacted]'s vehicle's repairs were completed and he picked it upon 8/26/2015. The repairs were performed at no charge to him. While we sympathize with Mr. [redacted] on the failure of his vehicle, the damage was as a result of a recall which was...

issued by Chrysler in 2006. Under normal circumstances, the recall would have been performed and the failure would not have occurred. Chrysler sends the registered owners of vehicles notices of these recalls and information is also available for all vehicles through the Federal Government website SAFERCAR.GOV. Had the vehicle been brought into a Jeep Dealer prior to the failure, the repairs would have been very simple. Since there was significantly more damage to the vehicle that just the recalled part, we had to work with representatives of Jeep to get the additional damage covered. In addition, because this vehicle is now 14 model years old, parts availability is very limited and there were delays in getting all of the parts needed for the repairs. All applicable open recalls have been completed for Mr. [redacted]'s vehicle.
Chris [redacted]

Initial Business Response /* (1000, 5, 2015/11/13) */
Our GM told me that he has talked with the customer and they are now satisfied. The GAP refund went to the Lein holder as we are required to do and the lean holder is in the process of sending the customer his refund.
[redacted]