Anthony J. Disciullo, M.D.

Final Consumer Response / [redacted] (2000, 8, 2017/04/12) */ [redacted] Yes they finally gave it to me after I advised them I filed the complaint

Initial Business Response /* (1000, 5, 2015/12/03) */
This was a misunderstanding, spoke with customer and was resolved
Initial Consumer Rebuttal /* (2000, 7, 2015/12/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/01/27) */
***
Design Air has been in business for close to years and we have done work with hundreds of senior citizens as well as our
hundreds of regular customersThis is a very small community and we would not have stayed in business if we were "taking advantage" of our customers
Our policy is to inform our customers new and old that our service rate is $per hour from shop to shop and our dispatcher informs every customer of this
We went to the customer's house on a complaint that the furnace was not workingWe went and diagnosed the problem and gave her an estimate of $for the repair which included all labor to dateThere were 1/hours of time involved and when her son declined to have us do the work we billed her for the 1/hours thus the $invoiceThe son was able to find the parts because we had diagnosed the problem and informed him of the parts neededThe estimate was just that, an estimateWe would have adjusted the estimate if it took less time to do the repair than was estimated
The customer called and expressed her concern about the time we charged herAt that point we discounted the bill to $She asked if she could make payments on the $balanceWe agreed to payments of $eachShe made the 1st payment within a couple days of that conversation
The son called our office and expressed his dissatisfaction with our billing, parts mark up and labor charges which we explained to him but all he wanted was for us to void the invoice
The son, called me on 1-13-and we discussed the situation and his words were pretty much exactly how this complaint is writtenAt the end of our conversation I told him I would take the balance of $under consideration and would let his mother know what I decided
I think that the son is being disingenuous on who wrote this complaint because his mother had never mentioned any of this in our conversationsHer one complaint was addressedShe has since sent the remaining balance of $which we will send back to her as we had decided since our conversation with the son to credit the remaining balance of $
We have been out to the customer and her late husband's home several times for various reasons over the years since we installed the furnace in We have always dealt with her husband and we have always discounted our billing to them because that's how her husband did business
As I stated above we will be sending the customers check back to herI am sorry that her son filed this complaint before checking with me on my decision
As the owner of Design Air I understand the importance of satisfied customers and our future success is dependent on exactly that
Respectfully Submitted
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2016/01/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response from Mr***My son spoke to Mr*** on 12/29/in regards to this matter and he was not willing to work with me on the amount charged and did not mention anything about getting back to me on a decisionI believe if I did not contact the Revdex.com for failure to disclose the cost for diagnosing the problem, I would not be receiving justiceThank you Revdex.com for all your help in this matter
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2016/07/24) */
All product sold at Surplus Furniture and Mattress Warehouse is sold with a manufacturer's warranty against defect, and we do carry the same product/ vendors that are carried by the majority of the other retail establishments in the areaIn the
case of a mattress from any of the vendors we carry, there is a warranty on the coils/springs against breakage As the customer herself as stated, each time she has had an issue, we have gone to the manufacturer and had her product replaced, and taken care of the problemIn this instance, we have no record of the customer making contact with the store regarding this latest issueIf she would like to call the store and explain the issue, we will work towards a resolution and have the product replacedOnce the customer files a claim and the manufacturer approves a credit for replacement for the value of the mattress (please note that as the only product she is having an issue with is the mattress and not the foundation or mattress cover that she purchased, only the value of the mattress will be credited), she can use that credit towards anything in the store if she does not want another mattress
We are very clear at the point of sale that all sales are final (we do not issue refunds), and transportation to and from the warehouse are customer's responsibility, as we are a cash and carry retail establishmentWe have our customers sign documentation acknowledging they are aware of this before they take their productDelivery fees that she is paying is to an outside company for their services and not Surplus Furniture
The management team at the store has been made aware of this issue and are awaiting the customers contact and look forward to beginning the process of resolution
Initial Consumer Rebuttal /* (3000, 7, 2016/08/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not been in touch with the business because as I have said I do not like dealing with the businessThey have not given me 100% customer satisfactionI find the *** there very ***.My husband and I do not recall being told about all sales final at the beginning.If I signed something at the time it was not a very clear statement on their behalf.I feel at this point in time very discouraged at trying another mattressAfter times why would I botherThey say if I do not want another mattress then I can take credit towards something elseWell my answer to that suggestion is noI am in need of a mattress that is made of great quality.*** Also as they stated I would only get credit for the mattressI want to make it known that I want the money on the foundation and the mattress cover as wellThe only reason I bought these items was because they convinced was necessary for warranty purposesI am also wondering why the mattress sets in the showroom are always more comfortable than the actual sets I have boughtMy sets are like sleeping on a rock

Final Consumer Response /* (2000, 8, 2017/04/12) */
[redacted]
Yes they finally gave it to me after I advised them I filed the complaint.

Final Consumer Response /* (2000, 6, 2016/06/27) */
Company has called me and replaced the mattress with no issues as such I would like to drop my complaint

Initial Business Response /* (1000, 8, 2015/12/27) */
thank-you for you email thru the Revdex.com, the full warranty you purchased covers any accidental cuts, burns, or rips, if you have a claim thru the warranty company, please grab the warranty card in your warranty box and the number is on it.
If you...

need additional stuffing to make the seat more firm, than we can
1. mail out some fill to help you out
2. bring it in and we will fix
3. For only 50, we could send a technician out and fill it out for you.
4. or just come in the next time you are in [redacted] and we will get you a bag full.
All our sets come with a one year warranty, but if we can fix, we will fix it as long as you own it.
We do not have our own trucks, we are just a cash and carry, so if you want to bring it back, we can arrange thru the cartage company we are using.
thanks for you time, [redacted]
Initial Consumer Rebuttal /* (3000, 10, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Those suggestions are beyond ridiculous, to suggest to a customer that they are required to fill their own cushions is ludicrous. We purchased this sofa in good faith and for this to be an issue in regards to a one year old sofa is not acceptable. I would like a full refund on this sofa and then you in turn can deal with the manufacturer for your own refund. Thank you.