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Anthony M. Martino

1601 Center St Suite 2D, Mobile, Alabama, United States, 36604-1541

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Reviews Neurosurgeons Anthony M. Martino

Anthony M. Martino Reviews (%countItem)

Our daughter had a car accident (man run her off the road and did not stop) and broke her neck and back on 5/1/19. She has been seeing USA Neurosurgery every month since then. We had no problem until we went back on 9/20/19. She went because she was having weird, different feelings in her right arm and one of her fingers. Dr. *** examined her and said that a MRI was needed. He said it could be a ligament tear or a disc protrusion. He ordered the MRI that day and set up an appointment for 2 weeks which would have been 10/4/19. We never got a call about setting up the appointment for the MRI like the doctor told us we would. I called on 9/26/19 and the nurse said that the paperwork for that takes a while. So we waited another week and still no call. I called on 10/3/19 and she said they were still working on it, she rescheduled the appt. to 10/11/19 (for the follow-up to discuss the MRI). So we waited another week and still call. I called on 10/9/19 and was told that the nurse was in clinics or labs all day. So I called the next day on 10/10/19 and was told the nurse was out that day. REALLY! At this point it seems I'm getting the run-around! Some other nurse called my daughter (not me) and just cancelled her appointment for 10/11/19. I called Blue Cross Blue Shield, because one time the nurse said they need a precertification. *** with BC/BS said that they had not received anything. She called the Dr. office herself and got another nurse and the 3 of us were on the phone at the same time. That nurse said they needed something but not from us or BC/BS. What!'!? Nurse said she would get someone that could help us to call us back. *** was just as confused as I was. They call my daughter (I guess they don't want to talk to me!)and ask for the BC/BS id number (which they already have). I call the number and tell them the number on her voice mail. We wait another week and no call. I call 10/16/19 at 11:10 am and leave another message. Their policy is to call back within 24hrs.Been 24,no call

Desired Outcome

Finish the job We just want them to do their job. It has been ONE MONTH since the doctor ordered the MRI and a MRI has not been done. Our daughter might be walking around with a disc protrusion in her SPINE! It does not take ONE MONTH to do paperwork on a MRI! They will not return my calls. They avoid me by calling our daughter instead. The doctor ordered the MRI to be done at *** because it is closer to us. We want the neurosurgeon's office to call them and put that order in.

Customer Response • Nov 12, 2019

This has been resolved. Doctor's office called Monday the 21st and set up MRI for Thursday the 24th. She saw the doctor on Monday the 28th to discuss the MRI.

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Address: 1601 Center St Suite 2D, Mobile, Alabama, United States, 36604-1541

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